They helped me get a portion of my stolen money back, and one of the employees was very patient and…read morefriendly. She helped me personally with purging some fraudulent charges, and changing my card in order to throw off hackers who were stealing from me. The only problem I have is a small detail with the site. Because of a poor layout, I actually thought Chase had tripled my Monthly service fee, leaving me with a fee of $36.00 for this Month. I was unaware that they were really taking back the fee, because there was a MINUS sign (-) next to ALL of the numbers! I checked again to see that one of them should've been plus signs. That's not very decent math, especially for a bank! XD

These people are so uneducated to the industry! Rude!!!!!!!…read moreAct like their doing you a favor! They wouldn't even give me a piece of scrap paper to make myself a note, "against policy" I was told!!! This same bank screwed me out of a home purchase because they had four different people tell me how long a cashiers check from another banking institution would take to clear!!! I literally HATE this branch, will do all I can to stay out of there. I have been slowing pulling my money out of CHASE, and refuse to deal with their manger or their uneducated, rude and lying staff!!!! This whole branch needs customer service skills, it's a small town branch and I HATE this branch so bad I'll drive 30 away to another branch if I need important transactions!!!!!! DONE WITH THIS BRANCH!!!! One star is being kind

Just went in for a quick cash withdrawal and the person that helped me was nice and seemed to know…read morewhat she was doing. Sometimes you go to big companies and the employees seem to look at customers like they are just one more thing to deal with but that wasn't the case here so that is refreshing.

I love to collect ones with different number sequences. I got $200 in ones. When I went to turn in…read more$175 and get others was told there aren't any more. The excuse was that they are a small branch. She couldn't bother to get any from anyone else. So I deposited it and left. Very poor service. Not impressed.

if you are looking a bank for your personal or business needs, i highly recommend pacific premier…read morebank friendly smiles, happy faces greet you when you stroll into the bank. they are very knowledgeable of all banking aspects. having my personal and business accounts there they do a great job. have not used any other bank in a long time, no reasons to move. plus nice cup of hot coffee daily, and delicious cookies on fridays. jess ( morro bay farms bbq & catering )

I was on vacation visiting family in the area and decided visited the ATM at this location. Without…read morenotice it ate my card and did not return it. I contacted the bank and the lady stated there was nothing they could do since I'm not a member of the bank. She also stated there was no way for them to retrieve my card and that the ATM would dispose of it. I stated there was no notice on the ATM for non bank members not to use the facility. The young lady stated the bank does not have to post or give notice when or why this happens. Terrible responses. Beware if you're looking for a quick transaction as a non branch member because you may not get your bank card back.

Keith at the lending desk was great from start to finish of my HELOC process. Founders seems to…read morehave very fair rates and occasional incentive programs that the larger chains don't seem to offer. My HELOC app took a little while to get through the system, but I was kept in the loop by phone or email every step of the way. Thanks again, Keith and Morro Bay Founders team!

I have been a client of this bank for 3 years now and I love going to this branch! The employees…read moreare like family and they always are so helpful with the transactions and never fail to make any suggestions for current offers Every employee at this branch goes out of their way to put the customer first with a smile. Recently they helped with opening up an account for my brother who moved from overseas and they were super helpful with the entire process The manager and the staff are nothing but a class act! Hands down, this is truly a wonderful bank and mainly because of the staff and exceptional customer service

Fantastic staff thats always there to help out whichever way possible. They're super professional…read moreand patient with all of my questions and requests. The manager Melissa is simply a phenomenal manager that's always hands on with the clients and staff and eager to assist at any time

I have been with Bank of the Sierra for years in Pismo Beach, Branch 33. I have always had very…read moregood service with the tellers and the other staff. I feel as though I am still banking with a small institution with personal service unlike Bank of America in which no one knows you. I highly suggest this bank if you would like to be known on a personal level and receive wonderful customer service.

Very rude personnel...every single interaction. I would normally recommend a community bank, & not…read morea corp. in this case, I will be returning to my old bank, & sad to say I've had a terrible experience. Save your mental health, & avoid this Mickey Mouse bank, if you have other options, I recommend to use.

Richard the bank manager is a very nice man, everyone who works at this bank is very nice. Never…read morehad any problems here. Always smiles when i walk in.

Hi Kortnee, here is my email: kathy.astorino@yahoo.com…read moreYou work at USbank? Or a affiliated with them? I had no problems with them until now. They taken care of any fraud in the past, so why is this so different. It's like I had no control over my money. I would think that amount wired should be notified immediately! The manager says there are a lot of wire transfer going out like that all the time. But not from my account! He said once I gave the code to someone that's giving the ok to take my money? Without a phone call? Without verbal permission? Sorry I'm not satisfied what he is telling me! Sign sorry in Santa Maria , Kathy

I've always enjoyed going into the SESLOC in Atascadero. Each clerk there has taken the…read moreopportunity to not only get to know me, but my business as well. They remember details, ask me how my day is going, and are friendly all the time. Any time I've had an issue they've found a way to help me, through internet banking, loans, and other avenues that I was having a headache over. I have to bank in multiple banks, and other financial institutions - but SESLOC is always the one I don't do the "Ugh, I have to go to the bank today" thought. It doesn't feel like a chore going into this SESLOC, which is all I care about - they don't add another "chore" to my list of things to do.

Ron was so unprofessional and rude made me feel so humiliated. made me wait 45 minutes in the drive…read morethru window stating I o was incorrect in cash, tells me he'll call me because they have to dispute my money ! ive never had a unprofessional bank experience especially dealing with money . he acted like it was a fast food restaurant.

I appreciate how friendly and helpful Jenny was during my visit to Sesloc. She helped me receive a…read morenew debit card on site in 5 minutes. Wonderful customer service. Thanks.

I recently lost my job. I fell behind on my loan payments. I tried to re enter a hardship program…read more I just got a job and have started getting back on my feet. I have a family of 6. They denied the request without telling me. Then they chose to drain every penny out of my checking account, again without telling me. This action has left me with no money for food for my family or fuel to get get to work.This is wrong. They are terrible to customers. They will not support you when you are down. Stay away.