@mechanicsbank Be careful dealing with this bank and depositing funds in CD's. They trick you into…read moredepositing funds at 4.75% and change it to .03% without ANY notice. It's borderline fraud so avoid them at all costs

From the owner: "Safety and soundness" is a term we've taken seriously and spoken of genuinely since 1905. It…read morepoints to the very foundation of the Mechanics Bank business model that puts safeguarding your money first. For some, business is strictly about profits and losses. For us, it's about people and mutually beneficial relationships that endure. Understanding that every decision we make affects our clients, our employees and our shareholders, we know that, together, we're stronger. There's also exceptional strength in our numbers, which far exceed banking industry norms. For over a century, we've strived to exceed our clients' expectations every day by making wise and reasoned decisions that protect their best interests. This has been and will remain our foremost commitment. Visit MechanicsBank.com to learn more.

Just went in for a quick cash withdrawal and the person that helped me was nice and seemed to know…read morewhat she was doing. Sometimes you go to big companies and the employees seem to look at customers like they are just one more thing to deal with but that wasn't the case here so that is refreshing.

I love to collect ones with different number sequences. I got $200 in ones. When I went to turn in…read more$175 and get others was told there aren't any more. The excuse was that they are a small branch. She couldn't bother to get any from anyone else. So I deposited it and left. Very poor service. Not impressed.

These people are so uneducated to the industry! Rude!!!!!!!…read moreAct like their doing you a favor! They wouldn't even give me a piece of scrap paper to make myself a note, "against policy" I was told!!! This same bank screwed me out of a home purchase because they had four different people tell me how long a cashiers check from another banking institution would take to clear!!! I literally HATE this branch, will do all I can to stay out of there. I have been slowing pulling my money out of CHASE, and refuse to deal with their manger or their uneducated, rude and lying staff!!!! This whole branch needs customer service skills, it's a small town branch and I HATE this branch so bad I'll drive 30 away to another branch if I need important transactions!!!!!! DONE WITH THIS BRANCH!!!! One star is being kind

I went in to get money order teller made it out to me instead of business on payment voucher I…read morehanded him. No personality either!

Run as fast as you can from this bank. The branch manager, and I'm so surprised he is a manager, is…read moreone of the most condescending, macho, power struggling males I have ever dealt with. From the time I opened the business account, he was a problem. I should have left but stayed because of the location. Don't make the same mistake as I did. This rude manager will do nothing for you

This bank manager has been arrogant and insincere in his desire to help in the past. He is rude and…read moredismissive. I do not want to change banks because of my autopay and do not want to to have to set it up elsewhere. Heidi at the branch is polite and helpful however she does not have the authority to which only ''the manager must do it''.

With fewer banks open and occupied with real people, today was a refreshing experience. Jaime was…read moresuper nice and helpful with our banking needs. We were so grateful to have actual people and not an atm or ai phone gauntlet to traverse today. More of this in life would be awesome! Thanks Jaime.

April 23, 2025. This branch and the SLO one will not ever answer the phone…read more I shouldn't have to drive downtown for one question to clarify car loan payoff details. Horrible service. I do not recommend anyone use B of A.

I'm so glad to find PP Bank out here .. because, I am so pleased with our service there, I was…read morehoping I could shout out to the world! My wife and I have our personal checking and savings accounts as well as two individual business accounts with Pacific Premier. We were a little nervous when they took over from Heritage Oaks, but we are thrilled with the way things have turned out. Banking is complicated and every now and then you have an issue that is a bit out of the ordinary. Those are the times you want to feel as though your banker has your back. Renée Estrada is our go-to person at PP bank. She is the manager there and quickly and professionally has handled several of our situations. She has great people working for her, too .. Carrie, Sean, Patricia .. everyone is extremely friendly and accommodating. If you are looking for a bank that will not only handle your finances, but treat you nicely and professionally, this is the bank for you. Thank you Renée and company!! Sincerely, Todd C., Owner, Happy Pilgrims .. Travel

Both San Luis Obispo and Paso Robles branches are highly regarded, extremely attentive people…read morewilling to support and help.

I've always enjoyed going into the SESLOC in Atascadero. Each clerk there has taken the…read moreopportunity to not only get to know me, but my business as well. They remember details, ask me how my day is going, and are friendly all the time. Any time I've had an issue they've found a way to help me, through internet banking, loans, and other avenues that I was having a headache over. I have to bank in multiple banks, and other financial institutions - but SESLOC is always the one I don't do the "Ugh, I have to go to the bank today" thought. It doesn't feel like a chore going into this SESLOC, which is all I care about - they don't add another "chore" to my list of things to do.

Ron was so unprofessional and rude made me feel so humiliated. made me wait 45 minutes in the drive…read morethru window stating I o was incorrect in cash, tells me he'll call me because they have to dispute my money ! ive never had a unprofessional bank experience especially dealing with money . he acted like it was a fast food restaurant.

Golden 1's loan portal feels like a museum exhibit. To set up autopay, they mailed me a paper form…read morethat had to be faxed back. Yes, faxed. Apparently we're time traveling now. My loan's paid off, yet the emails keep coming, and somehow there's no unsubscribe button or even a simple link to stop them. It's like the internet evolved and Golden 1 politely declined to come along. If you've been missing the online experience of the late 90s, they've got you covered. Dial up modem not included.

I had a very disappointing experience with customer service. I was speaking with a representative…read moreand asked why my cousin was unable to log in to their account. Before I could fully explain the situation, I was told that I should not be asking because I am not the account holder or guardian. The representative did not allow me to clarify my question and ended the call abruptly. I understand the need to protect members' privacy, but I expected a more respectful and professional interaction. I had hoped for friendlier customer service, and this experience has made me consider moving my account elsewhere. I would appreciate it if this feedback could be reviewed so future members are treated with more patience and courtesy.

I was on vacation visiting family in the area and decided visited the ATM at this location. Without…read morenotice it ate my card and did not return it. I contacted the bank and the lady stated there was nothing they could do since I'm not a member of the bank. She also stated there was no way for them to retrieve my card and that the ATM would dispose of it. I stated there was no notice on the ATM for non bank members not to use the facility. The young lady stated the bank does not have to post or give notice when or why this happens. Terrible responses. Beware if you're looking for a quick transaction as a non branch member because you may not get your bank card back.

I just moved to town + came to check out the local banks. The smiles + fresh coffee were a great…read morestart + Allison was divinely kind + helpful + made open my account a breeze. Bonus is .. its all free as long as i keep $750 in the acct. I vote with my money + heritage bank earned my business!