These people are so uneducated to the industry! Rude!!!!!!!…read moreAct like their doing you a favor! They wouldn't even give me a piece of scrap paper to make myself a note, "against policy" I was told!!! This same bank screwed me out of a home purchase because they had four different people tell me how long a cashiers check from another banking institution would take to clear!!! I literally HATE this branch, will do all I can to stay out of there. I have been slowing pulling my money out of CHASE, and refuse to deal with their manger or their uneducated, rude and lying staff!!!! This whole branch needs customer service skills, it's a small town branch and I HATE this branch so bad I'll drive 30 away to another branch if I need important transactions!!!!!! DONE WITH THIS BRANCH!!!! One star is being kind

I went in to get money order teller made it out to me instead of business on payment voucher I…read morehanded him. No personality either!

Just went in for a quick cash withdrawal and the person that helped me was nice and seemed to know…read morewhat she was doing. Sometimes you go to big companies and the employees seem to look at customers like they are just one more thing to deal with but that wasn't the case here so that is refreshing.

I love to collect ones with different number sequences. I got $200 in ones. When I went to turn in…read more$175 and get others was told there aren't any more. The excuse was that they are a small branch. She couldn't bother to get any from anyone else. So I deposited it and left. Very poor service. Not impressed.

I was on vacation visiting family in the area and decided visited the ATM at this location. Without…read morenotice it ate my card and did not return it. I contacted the bank and the lady stated there was nothing they could do since I'm not a member of the bank. She also stated there was no way for them to retrieve my card and that the ATM would dispose of it. I stated there was no notice on the ATM for non bank members not to use the facility. The young lady stated the bank does not have to post or give notice when or why this happens. Terrible responses. Beware if you're looking for a quick transaction as a non branch member because you may not get your bank card back.

I just moved to town + came to check out the local banks. The smiles + fresh coffee were a great…read morestart + Allison was divinely kind + helpful + made open my account a breeze. Bonus is .. its all free as long as i keep $750 in the acct. I vote with my money + heritage bank earned my business!

Your bank manager here or whoever she is that sits at the desk ! Your customer service is…read moreabsolutely crap , she has a very bad attitude every single time I have needed any type of assistance , I. Not the only one who experienced this attitude, she needs to go work somewhere else I will be closing my account , I'm over the rudeness of this branch , 3 weeks to add someone to my account in the case of emergency, 3 weeks to make an appointment with something that takes 5 minutes , us bank did it right away but your sitting there telling me your that busy , and her attitude is just awful and rude , get a new manager please

Mechanics bank in Morro Bay continues to be short staffed. What is the problem with this Morro Bay…read moreBranch???? I dropped by the Templeton Branch one day when I was in the area, and to my surprise, they were fully staffed and did not have any clients in the branch!!! Do they not know how to spread out their employees. Friday, July 1, 2022 the branch was closed and only operating through one drive up lane. Folks this is Friday, the beginning of the month, and a Friday before a 3 day weekend. The car line was actually three block long. What is wrong with management? You are killing the Manager and a teller trying to run the whole place on a busy, busy, busy day! Is corporate management at the beach or lake, drinking their cold drinks enjoying the three day weekend? I will be taking my near million accounts to another bank.

Fantastic staff thats always there to help out whichever way possible. They're super professional…read moreand patient with all of my questions and requests. The manager Melissa is simply a phenomenal manager that's always hands on with the clients and staff and eager to assist at any time

I have been a client of this bank for 3 years now and I love going to this branch! The employees…read moreare like family and they always are so helpful with the transactions and never fail to make any suggestions for current offers Every employee at this branch goes out of their way to put the customer first with a smile. Recently they helped with opening up an account for my brother who moved from overseas and they were super helpful with the entire process The manager and the staff are nothing but a class act! Hands down, this is truly a wonderful bank and mainly because of the staff and exceptional customer service

I have been with Bank of the Sierra for years in Pismo Beach, Branch 33. I have always had very…read moregood service with the tellers and the other staff. I feel as though I am still banking with a small institution with personal service unlike Bank of America in which no one knows you. I highly suggest this bank if you would like to be known on a personal level and receive wonderful customer service.

Very rude personnel...every single interaction. I would normally recommend a community bank, & not…read morea corp. in this case, I will be returning to my old bank, & sad to say I've had a terrible experience. Save your mental health, & avoid this Mickey Mouse bank, if you have other options, I recommend to use.

Hi Kortnee, here is my email: kathy.astorino@yahoo.com…read moreYou work at USbank? Or a affiliated with them? I had no problems with them until now. They taken care of any fraud in the past, so why is this so different. It's like I had no control over my money. I would think that amount wired should be notified immediately! The manager says there are a lot of wire transfer going out like that all the time. But not from my account! He said once I gave the code to someone that's giving the ok to take my money? Without a phone call? Without verbal permission? Sorry I'm not satisfied what he is telling me! Sign sorry in Santa Maria , Kathy

I just wanted to thank Danielle and the staff at this particular branch. I've had many…read morecomplications taking over as power of attorney for my mother, including bank accounts. Danielle was knowledgeable, knew exactly what to do and got it resolved immediately. I had attempted this in another branch and it went unresolved for over a month. After my initial struggles, I had planned to close out her accounts and transfer her over to my bank, but after working with Danielle, I have decided to keep her accounts there. She was very compassionate during a very challenging time with my mom's medical issues and the humanity and humor of the female staff here was truly appreciated! Thank you all.!

Ron was so unprofessional and rude made me feel so humiliated. made me wait 45 minutes in the drive…read morethru window stating I o was incorrect in cash, tells me he'll call me because they have to dispute my money ! ive never had a unprofessional bank experience especially dealing with money . he acted like it was a fast food restaurant.

This bank approved our auto loan with Toyota. Unfortunately we have set up auto pay through our…read moreSESLOC bank account and the bank continually fails to make the payment. It's now affecting our credit. The bank does not notify us in a timely manner and it happens every few months over the past 2 1/2 years since we got the loan. It is getting very frustrating. We are ready to refinance and close our bank accounts with SESLOC. It is just ridiculous now.

I appreciate how friendly and helpful Jenny was during my visit to Sesloc. She helped me receive a…read morenew debit card on site in 5 minutes. Wonderful customer service. Thanks.

I recently lost my job. I fell behind on my loan payments. I tried to re enter a hardship program…read more I just got a job and have started getting back on my feet. I have a family of 6. They denied the request without telling me. Then they chose to drain every penny out of my checking account, again without telling me. This action has left me with no money for food for my family or fuel to get get to work.This is wrong. They are terrible to customers. They will not support you when you are down. Stay away.