I usually will not take the time to write a review. However, the service I have received TWICE from Subaru of Savannah has been outstanding. I purchased my outback in October 2012 with Malcolm, he was personal, caring and I have received (and still receive) cards from him. Asking how my family is doing, my car, ect... In January 2013, with my one month old son, I was T-boned at 55mph. My son nor I was hurt, my outback was totaled :) I was Stuck out of town, I was able to locate another outback and once I was back in town was able to purchase.. Each staff member has been amazing!! :) NOW FOR THE TRUE REVIEW of the ONE person who has stood out: Mike Rouge was the sales person this round (Malcolm and Mike worked together) Mike was hands on every step of the way, my husband is deployed at this time and it was just my one month old son and myself trying to purchase a new car, return a rental and get paper work mailed overseas to my husband.. ect... A month after I had my outback I had an issue (fixable) but still an issue, I had no one to call, had no clue what to do, I called Mike. He drove to my house on his OFF day to help me figure everything out, get my little one in the house, stayed with my car until it was able to be towed and another vehicle for me to drive. My case was exhausting and difficult and every step of the way, he has helped, made sure I have understood everything and personally has went out of his way SEVERAL times. Never once letting on that I was probable driving him crazy..haha I cannot say enough about Subaru of Savannah each person has been hands on, even has helped me with my little one :) I have never dreaded going to their office. I can truly say if you want an amazing experience and honesty, SEE MIKE ROUGE read more

Update... I just had a wonderful experience with Hanania Subaru in Jacksonville, FL. It is evident that Chatham Subaru does not uphold the quality and customer service standards represented and expected within the Subaru brand. I completely regret purchasing my Subaru through Chatham and wish I'd engaged with Hanania from the start. From start to finish during my service visit, I felt valued, respected, and encountered only competent employees. Thank you Hanania! read more

They literally refused a claim with 10K miles stating that we were in an accident and took it somewhere to be fixed. The service Director claimed it was hit hard from behind and had the whole bumper replaced. He put it on a hoist and showed me and I was surprised that it looked odd (i do not know what I am seeing). He claimed smashed and taken to a body shop. THIS NEVER HAPPENED! Then I complain to Subaru (next review) and the story changes to now we shut the hatch wrong and damaged it - nothing under the car impacted. Subaru refused to fix and want us to pay $850. DO NOT GO TO CHATAHAM SUBARU AND DO NOT BUY A SUBARU. We have had 6 in a row and now this over $850 and not our doing!! I should mention that Chatham Subaru sold us the car, likely damaged at purchase and we did not know as it was no visible but the hatch would auto close at times. read more

tried to rip me off twice. tried to charge 450 for a job previously quoted in writing for 299. their service recommendations had all already been performed the previous week by a different shop. their prices are outrageous. highly and strongly recommend Integrity Auto on Waters Avenue in savannah for Subaru service. read more

We have purchased seven (7) Subaru vehicles and the two that we have now will be the last ones we drive. We have always advocated for Subaru to all of our friends, family, and co-workers, but this will no longer be the case. I am deeply saddened that this will be the end of our relationship with Subaru, but I am also not going to remain loyal to a brand that does so little for its customers. We traded my wife's Ford for a Crosstrek, and six weeks afterward, our vehicle loan had not been paid off. When calling the dealership, I was assured that the car was paid off on March 5th. Unfortunately, after calling the previous lender, I discovered that they had never received a check. After notifying Chatham Subaru of this issue, they apologized and said that they would look into the situation, and call me back as soon as it was resolved. After hearing nothing back for a week, I had to threaten to take legal action to get this issue resolved. Again, I was told that they would reissue a check and send me the tracking number that day. After hearing nothing, I tried to contact the dealership and no one would return my calls or emails. The car was traded on 2/19/25, and still not paid off on 4/1/2025. read more

bought a Subaru in sept 2024 I have not been happy with my purchase. The vehicle lags in radio, air conditioner and when keeping your phone hooked up to your car there always seems to be an issue. I have now brought my car in twice and wasted about four hours of my time. the response Subaru gives is call us if you need anything! lol I do call but this is just a very bad purchase on my part. I should have stayed with Toyota! very disappointed in my Sabaru!! read more

So I paid the service Dept. $250 to find out why my AC wasn't working. They tried a few things and sent me on my way. I didn't want to go all the way back when it did not blow cold air, so I went to Auto Tech in Brunswick and they fixed it with a fuse and it was $156-. Really Subaru? That was a wasted $250. Auto Tech did not charge me to troubleshoot. I'm a new fan!! read more

The purchase of my car was a 5 star rating. Our salesman, Brandon Page, was very patient and kind. He wasn't pushy and was easy going. When I took my car in to the service department for my first oil change it was more like a 3 or 4 star rating. I called ahead and they said they don't take appointments for oil changes and that you just come in. I got there early in the morning the next day. It looked liked there was only one other customer there but it took forever. I was in there for over an hour and it was expensive. The guy that took information coming in was nice. The lady that checked me out was a bit spacey. read more

I can't speak on the sales department. Buying a Subaru is an overall great experience because they are excellent cars. The service department is absolute garbage. I haven't actually gotten my car back, so let me say, the customer service side of the service department is trash. The mechanics might be okay but the jury is still out. If you can help it, take your car ANYWHERE else to be worked on. You will never get an update. Never get a phone call returned. Never get a text message returned. You will be without your car for at least a week. I'm using Car Shield to pay for my repairs and these jokers hate working with companies like this for some reason. All that needed to be done to file my claim was to call and discuss the diagnosis to get it approved. Brandon at Subaru was "too busy" to do it. It took me calling there MULTIPLE times, including leaving messages and texts, for it to get done. Once he called Car Shield, it was approved almost immediately. Brandon sucks. This service department sucks and I hope I get my car back soon. read more

Very happy with the sales experience. First of all they are no pressure so don't expect someone to approach you to push you into a car. You are to initiate the sale. It may take a while but it's not like other dealers where they are trying to wear you down I just think they are slower paced. Price was very fair, below msrp, they even gave you free service and a good price on trade in. I looked at 3 different cars and left with a good deal. I have been to multiple dealers and always left here happy from either service or sales. Just remember they are slow paced. Other than that perfect. read more

We had a 10:30 appointment for an oil change. It took 3 HOURS. That is BEYOND ridiculous. We will not be back, nor will anyone we share this experience with. read more

My husband passed in January this year. every car I had he took care of, from charging my oil to new brakes, now I was on my own. I sold everything except my car and moved to Georgia. with my daughter after 70 years in California it was devasting to say the least. I felt my car was 8 years old and time to buy one that would require less maintenance. My daughter had a subaru prior and said it was a great car. we drove to chathum and there I met Jay Lewis who handle everything thing to make my experience beyond the best. He new what I wanted for my car and what I needed my payment to be, I felt like a family member with him. Jay was so patient as it was hard doing this without my husband, but he kept assuri me I would be ok. After 4 hours I left with a 2024 Outback fully loaded with all the bells and whistles I could ever want. everyone from the men at the front desk even Kenny who explain everything that I didn't understand, to the parts department. If I could stand on top of a mountain and yell Chatham Subaru your salesmen should be honored as they did me amazing job. There was NO pressure, just carri g that I left happy. I have bought 9 new cars in my life time and California needs to take Essen how to treat a customer, however am family now.. Jay Lewis your my hero. Thank you Raleigh Holman read more

Terrible service department. Phone calls were never returned on multiple separate occasions. Had to go through sales department for any response. When I did speak to someone in Subaru service without exception they were rude. Took car in for oil light coming on. Told I needed to replace front axel for$1000 When I picked car up oil light still coming on. Total waste of time. read more

I had my Outback serviced here (including rotating tires) about a year ago. I noticed they lost one of my battery vent covers. Most recently I went to a tire shop to have my tires replaced - and they found out one lug nut was missing on my front left tire and another stud was stripped completely. So this was done by this Subaru dealer when I had my service done. I initially thought about taking the car back to them to get these two lug studs replaced, but then thought I better do it myself to get it done right. I can't believe my family and I drove this for all this time with this hazardous condition. Never again will I let them touch my Subaru. read more

I bought a Subaru for a reliable vehicle based on a history from Subaru aficionados about their Subarus lasting for 200000 miles. Since my bought-new Forester passed 60,000 miles (warranty expired) I have had to replace the transmission, brakes, clutch, air conditioning compressor and this morning the power steering failed. Subaru now sells disposable vehicles and provides no support when a vehicle fails. They tell me it's the luck of the draw. This is not bad luck. Buying Subaru was a bad decision. read more

The absolute best place to buy a new Subaru, Leon Bryant the sales manager has helped me with my last three cars. Thier sales team is excellent and really know thier stuff. Tyson Young does an absolute awesome job as the service manager if you have an issue needing addressed mechanically. He has on multiple occasions gone out of his way to call Subaru of America and get my car back on the road when it has had issues. Thier Master Tech Robert and Eddie are the two greatest stand up guys you'll meet. Thier experience with these beautiful cars that are safe and reliable is second to none. If you need a great deal on a new Subaru give my boy Jimmy a call and he will get what you need done. read more

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I came in to service my WRX and it took less than 45 minutes. This also included a car wash! I did not have to schedule an appointment this time, which was convenient. The dealership itself is a little bit on the small side but it has a friendly staff, nice showroom and waiting area. I got great service from Brandon Wheeler who helped me out. read more

Chatham Subaru - Serviced and washed! - Auto Repair Near Me - Pooler, Georgia

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From the moment we walked onto the lot it was bad. No one offered to assist us until 1salesman finally came over to us while 4-5 others just sat outside the showroom. we decided on a used car. They needed to do a couple things like replace a couple of tires and detail the vehicle. 1 week later they said the vehicle was ready so I picked it up. I got to the house and found all kinds of trash where the spare tire was (great job detailing). The next day the tire sensor came on, called them and they told me to bring the car in but I had to work so I had to wait until Saturday. I took the car in and it needed new sensors, they said they would call when they came in. Had the car for another week with no call about the sensors so I had to call them. Took it back for repair but the sensors they ordered wouldn't fit so they had to order OEM sensors. That week on the way to church vehicle completely died. Had it towed back. They kept it a week but couldn't accomplish anything. Finally got a loaner while they sent it to a GM dealership. GM had it for 3 weeks while trying to diagnose the problem. Finally got the call to return the loaner and pick up our vehicle. My wife stood around for over an hour waiting for someone to actually realize she was there and get her the keys. The person she originally spoke with upon arrival didn't bother to let anyone know she was there. They still don't have the tire sensoRS, said they are on back order. read more

I would rate this place 0 out of 5 if I could. I brought my 2015 WRX in to get a tire rotation/alignment and brakes changed, after driving home I noticed the balance was worse than when I arrived. A week or so later I get a full set of tires installed and come to find Subaru's service department stripped and cross threaded 3 out of 5 lug nuts on one wheel! I went somewhere else to get it fixed and the newer place refused service because Subaru threatened them! read more

I had an accessory ordered and set an appointment within 2 days. I love the result and they always wash my car ;)

I giving this dealer a 2 star rating A 3 star rating for the buying experience Mike R was great to deal with but he has now moved over to the Lexus dealer (they are owned by the same group) but he had to take over the sale from a new guy who was clueless A 1 star rating on their service department They keep changing service advisors too frequently sharing with Toyota next door Also on my LAST visit they strongly recommended replacing my almost worn out brakes as they were quickly becoming a serious safety issue I stopped into Savannah Tire on Montgomery Crossroads where I have been doing business for years and they put the car up on the rack and pulled all four wheels to check the brakes Allas the brakes were only worn about 20% and were not anywhere close to needing replacement As I stated - my LAST visit No one needs that kind of shit from a car dealer read more

Perfect as usual. I showed up for Express Service at 7:00 AM (oil change and tire rotation, no appointment required). As it turned out, I was due for the 30K service. They did it without an appointment and I was on my way in less than 3 hours. You can't beat that with a stick. read more

Horrible service. Lied about fixing the problem very poor business model. Would not mitigate ptoblem

Contacted this dealership in search of a specific model of Subaru. Was immediately contacted by 2 of their Internet Sales agents confirming that they had 2 in stock and ready for a test drive. I told them we were 1-hour away and please to confirm again the vehicles were on the lot. They said yes. Long story short, we arrived at the dealership 2-hours later, met a sales agent and was told they had no cars in stock like the one we wanted and then argued with the salesman over what was standard on the Subaru Forester and what was optional. The salesman was wrong. I sent emails to the 3 managers to express my disgust and heard not 1 word back from anyone at Chatham Parkway Subaru. Keep up the good work boys! read more

Have bought 3 cars at Chatham Parkway. First 2 experiences were five star. Last one was 0 stars if i could have rated it for that. Working with Subaru of America to resolve but think it will result in other action. Leon, Mark and Vonne can fill in the blanks. Get everything in writing. Double check everything they want you to sign. They don't honor verbal contracts. Get a carfax even if ti is a "new" vehicle". Respect is not in their vocabulary. read more

I've always had a great experience with them when bringing my car in for repairs. Great customer service. I just traded in my old Subaru Impreza for a new Legacy. Quamaine assisted me and was great, and patient with me. He was very knowledgeable and was able to answer all of my questions. Winston and Mark also assisted with the paperwork. They were awesome and I felt very much at ease without the car buying headache I went through with my last purchase. read more

Much improved service experience from past dealings with this dealership. Adam was able to address all of my issues with my our Tribeca in the same day! I called on a Saturday morning expecting to make an appointment for the following week but they were able to make repairs in a couple of hours. The loaner car was much appreciated as well. My only complaint is that employees use the check in area as a smoking area. I've been to this dealership many times in the past 5 years and EVERY TIME an employee is smoking in the area where customers come in and out of the service and show room. EVERY TIME. I highly recommend a smoking area be designated away from this busy area in consideration of your customers. read more

Infomative, helpful and kind staff made my car buying experience incredible. Highly recommend Malcom for top notch, unbeatable service.

I purchased my very first Subaru from Marquis "Vonne" Byrd at Chatham Parkway Subaru in 2015 and had a great experience! He gave me a great deal, was super responsive to all my texts and continued to be available over text/phone anytime I had a question in the years following my purchase. Highly recommended. read more

Read before you consider Chatham County Parkway as your dealer...our experience merits this review. We hope nobody has the AWFUL experience we have had. Here are a few reasons why you should consider another dealer. -They will give you an out-the-door price that sounds good...but after you go through the trouble of transferring your insurance and setting up financing they will jack the price up two to three thousand dollars and call it taxes/fees. Clearly they do not know what out-the-door price means and they will try to inconvenience you to the point where they think you will accept their dishonest behavior. This is the email sent to us: "What time can you be here today were @$33,000 OTD that is A grand below where you say your offered now this is over and beyond but in order to earn your business I'm here working for you sir now I have delivered the impossible so now..." However, when we came with the check the price was over $35,000! But what merits this review the most is the following... Subaru Outback 2014 Indigo Blue VIN: 4S4BRCPC0E3204556 We were in the process of buying the vehicle listed above. However, during the process, the vehicle was hit on the lot by another customer. The accident caused damage to the front of the vehicle...chipped/scratched paint, wear marks along the bumper. Though the vehicle was damaged, the dealer is still selling the vehicle as "new" because the accident will not be listed on the car fax. The customer who hit the vehicle straight on, paid out-of-pocket for the damages because the damages were less then her deductible and she also did not want to flag her insurance. Another email from the dealer.: "Nothing will be on your car fax the paint is still covered as well an to help reassure that you can still put the GlassCoat on the vehicle as well that we talked about when you were considering the purchase that day once you get here I can explain how it want be on the car history or you can call me sir cause no car insurance companies were involved sir like I say..." Even after the repairs, you can see one air/dust bubble in the paint job on the right front bumper and the bottom front of the rubber bumper has signs of wear. We have already given this VIN to other dealers so they are aware of what happened and to make sure this car is not sold to us. Knowing that dealers trade vehicles when they have a customer interested in a specific model, color and package. Please take this review into consideration, when choosing a dealer. If they are doing this, what other dishonest things are they doing that customers do not know about. This is not a reputable dealer. read more

Just purchased a new Subaru. Sales manager Leon was great to deal with. Jimmy delivered the Outback was very knowledgeable. Started at local dealer called Leon and made a much better deal over the phone. Gave us a better trade in allowance and lower price on the new Subaru In and out in ONE HOUR. GREAT PEOPLE TO DEAL WITH. HIGHLY RECOMMEND. THANK YOU LEON, Jimmy. read more

Over the top accommodating, very friendly staff, and even though I wasn't able to find the vehicle I was looking for with them, they still treated me like a Valued customer and even sent a thank you card for visiting the dealership. Didn't buy cause I didn't find the right car for me, but the product was finely explained and nice. Just not my cup of tea. I would go here for sure if I were in the market for a Subaru. read more

Bought my 2012 wrx from mike. Awesome customer service especially since he had to special order it. Everything went smooth and anytime I had a question he was more than happy to assist. If I need another Subaru I know where I'm going. read more

Simply the best dealership! We had very high expectations and the sales and finance agents not only met those expectations but surpassed them. Love our new leased vehicles and will definitely return and refer all our friends and family looking for a vehicles! read more

Have purchased 2 Subarus from Chatham parkway dealership. Both purchases were smooth, easy and great deals with Malcom. Oil changes are a service that do not need appointments, just drive in and it gets done, typically in less than 20 minutes, including full inspection and tire rotation. Great customer service !! read more

I found a car on cars.com at this dealership. I called, verified they had it, and asked them to hold it. The next day I drove up to purchase the car. Not only was it not detailed, there were multiple scuff makes on the front seats--I presume from people test driving it and a 12" scratch through the paint on the left rear bumper. I wish they would have disclosed this before I drove up. When I pointed this out to the salesman, he asked, When is the last time I bought a new car? This is how some come, with minor scratches and dents. Wtf? There was also a similar car for a similar price at the dealer in Kennesaw, GA. I called them, asked them to hold it and bought it four hours later. When I arrived, it was detailed and in ideal condition. There is no way I can recommend Chatham Pkwy Subaru. read more

Went to buy a car with my mother;We had gone a week prior to look,The Same guy (David) Had us both time.He is overall an amazing Salesman;He was very thorough and showed us all the bells and whistles;Will definately be going to Subaru from now on. read more

I brought my 2018 Legacy in for its first oil change and tire rotation last Friday. I went in early no wait,they took me right in. Service guy was pleasant, no issues. He sold me on the complimentary car wash which actually took longer than the service but it was free so who could argue with that? I got home and my wife took her car for errands but when she paid for something noticed her credit card holder wallet had been moved from its normal place in the bottom of the center console box. She was now out $30 in cash and her cards were all out of order. It appears someone dug to the bottom off the console box for a little spending money. Since neither an oil change or a car wash calls for someone to go through the console we concluded that Chatham parkway Subaru employs dishonest people. An email to the service department and the general address resulted in no response from the dealership. No one had access to the car except the service personnel, so why wouldn't they just own up to issue and apologize to save face with us as new customers? I regret that trust is huge with me and I will make the extra ride to Hilton Head for any future service appointments. Now we have to monitor our accounts to make sure there are no fraudulent charges. Won't be returning to this place. The cash is history but a simple reply saying we're sorry it won't happen again would be epic, but their silence says they really don't care about their customers. read more

CAUTION - These guys are old-fashion used car salesmen that use high pressure tactics to get you to buy things (service contracts, gap insurance, financing) that you do not need. My nephew just had a terrible buying experience with these people. I would strongly suggest that before anyone signs the paperwork on a car at this dealership, that they wait 24 hours to consider if they are getting a fair deal. read more

Made my first new car purchase (Subaru Forester) here and it was a great experience. Mike Rougeau is probably the most knowledgeable Subaru person in Savannah and can answer all your questions. I'd definitely recommend asking for Mike! read more