The Wildomar location is fantastic, and I like that there are real people with desks and not a…read moretraditional bank counter. The app is fantastic. I docked a star for the stupid Elite Checking fee, which is $6 per month. I don't really use Frontwave as a bank, more as a placeholder in case I need a loan, so I don't leave much money in my checking. Having at least $2,500 in one's checking waives the fee. I called to have the Elite Checking Account downgraded to "Everyday Checking" but after a half-hour wait the person was unable to access the computer, allegedly. I wonder why there's so much call volume? Maybe it's that sneaky upgrade and $6 a month charge? Either way, it's a good credit union overall with GREAT people at the Wildomar location, but upgrading everyone to the "Elite" checking account without asking was not a good move. They should have left me with the fee-free checking since I obviously don't use the account at all, hardly. **UPDATE** I drove to the local branch and the nice employee not only switched me to free checking, she refunded the $12 I paid unwittingly for the upgraded checking account I didn't upgrade. She said that anyone can get their money back if they show up at a branch as they can make the initial Elite Checking "promotional", post hoc. Still not glad that they upgraded my checking account but all's well that ends well, right? Thanks!

I had trouble with my new debit card that I have never used, I got redirected to the fraud…read moredepartment who couldn't even find my account in their system, then got disconnected from another person, and finally got help by Kai, everyone else who "tried helping" me with my card trouble truly sucks at their job. Thank you Kai for your help.

Want to start by Thanking Vianca! Great customer! I just I…read morespoke with her on the phone. Was very nice, pleasant, I could tell she was smiling the whole conversation! She Answered all my questions in a timely professional manner! So I decided to go and open an account. This accounts was one with my son he's about to start his first employment... the other was for me. I'm no longer happy with chase bank. So made the choice, to move on... Once I got there, the teller was nice, helpful and welcoming!! Also, thank you to Assistant Manager Ms. Rogers! She made opening our accounts easy and convenient! Really nice, very helpful, and was more than willing to answer my questions & concerns.... Thank you everyone in Altura Credit Union in Wildomar location! Keep up the great work!!! Martin L

I love this branch. Suzanne has helped me with my account and is very helpful. I was going to the…read moreMurrieta Branch but this one is a little smaller and gets the customers in and out. I will be coming to this Branch for my banking needs.

Nice idea, but Cal Coast Credit Union isn't ideal for many business models needing flexibility.read more

The lady who originally helped me was very nice and said come back on friday…read more here we are on friday checked in, waited from 4:15-5 no response, left, came back at 5:30 and now they cannot help with a heloc.

I was able to withdraw money from the ATM machine and late r got change for smaller bills by the…read moreteller with no problems or hesitation. I received excellent customer service.

Sometimes you have to go into the bank to get your business done but really...One teller…read more Seriously. 20 minutes in line. And this is not the first time. They closed my local branch and now I get to wait. The tellers are all great and helpful but I really wish there were more of them.

Allen at BofA, Small Business Consultant, was a huge help getting my business account set up. He…read morewent above and beyond researching what would work best for me and stayed late to get me set up. If he is any indication of what my banking experience is going to be like at Bank of America, I will be a very satisfied customer. Thank you Allen for your professionalism and support!

So I have banked with BA for 40 years. I had safe deposit box with them over 20 years ago. I went…read moreinto the ladera branch in Socal and turned in the keys and closed the box. 20 years later they sent me a rental bill for the box and charged my checking account. 20 YEARS LATER. This issue had come up twice through the years and I thought we had resolved it. ONCE AGAIN I EXPLAINED TO BA I CLOSED THIS ACCOUNT OVER 20 YEARS AGO. I HAD MOVED OUT OF THE AREA. THEY DID NOTHING AND CHARGED ME. Needless to say we are closing all accounts with BA and not looking back!

This branch is the worst in the area, they only ever have two tellers working, today I was waiting…read morein line and as I was next up to conduct my transaction a gentleman came from a cubicle with a customer and straight up cut in front of me, super rude, two people walked out after seeing this. Do better!

Line out the door. No one greets anyone walking in. Several tellers behind glass not doing anything…read more- only two are working. Three more are staring at the line get longer. Smh.

Love this Chase Bank and I'm not even a Chase Bank member. I usually go on a Saturday to deposit…read moreour rent checks once a month and the staff is super friendly, accommodating and helpful. Highly recommend if you need Chase bank you choose this location!!!

Had to drop because my ex frauded my account. She bought a tracker with my money and the it…read morecontinued to charge me. They dropped me. But had good experiences in the past.

Absolutely incredible service and dedication to its members! I had my debit card hacked and went…read morein to the Murrieta branch and was helped by Ricky Green! He did an outstanding job changing my accounts and setting me up with all new accounts and cards. What a wonderful Credit Union!!

Erika went above and beyond to make sure my financial needs were met! I am so happy. Thank you so…read moremuch for your patience and

I LOVE, LOVE this bank…read more When you walk in you are always greeted. I've never visited where that was not the case. That's important in our society. A smile takes so little effort and does so much. YEARS ago now, I went into this bank to create a savings account. I was greeted by Geoff. He was sooo nice! He helped me set things up and I was on my way. At the time I had all funds held by Citibank. Ohh Citi! Yuk! Don't even get me started. Well, must share a bit...The closest Citi brick and mortar is Hemit..HEMIT! So if you need more than an ATM that's where you have to go. Anyway, my list is long on complaints about Citi. All I can say is RUN AWAY and GO STRAIGHT TO THIS CHASE! So... with all my problems with Citi, I remembered Geoff. I remembered years before how helpful he was. I then called him and expressed just one of my plights with Citi. GEOFF TO THE RESCUE! He introduced me to FELIX. Let me tell you, if you need help with an IRA? FELIX IS THE MAN! Patience and kindness are his middles names. Citibank did not want to release my funds and it took 4 MONTHS to actually get it transferred over. You might think I'm kidding. I am not. Good thing I had FELIX to help me. He took care of it! All this reminds me... I've got to make an appointment with GEOFF. I need to get every last Citi account switched over to Chase. .

I visited this branch today to discuss my old bank account, open a new account, and apply for a…read morecredit card. Since I had issues with online banking, I wanted to speak with someone in person to help with my banking needs. However, I was turned away by the employees, which was a first for me at any bank. When I walked in, I approached one of the two ladies at the counter. She seemed helpful, but before she could assist me, the other employee cut me off and said, "We're all busy today; no one can see you." She didn't check anything or even look up before telling me to book an appointment online. While trying to schedule one on my phone, I noticed at least three or four employees sitting around, not appearing busy at all. Thankfully, another employee approached me and said she would help once she finished with her current customer. A few minutes later, yet another employee came over and said that two bankers had 1 PM appointments, and if those clients didn't show up, they could assist me. I pointed out that the staff didn't seem that busy, and instead of helping, she brought another employee over to tell me she had a phone appointment. I was genuinely surprised and frustrated by the level of effort they put into not assisting me. It wouldn't have taken much of their time to help, yet they seemed uninterested. I don't believe they care about reviews, but I will be reaching out to customer service as well. The employees at this branch don't seem to realize they are representing Chase. I chose this branch because I live nearby and wanted to open an account locally, but after this experience, I'm reconsidering.