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Chase Bank

3.3 (8 reviews)
Closed • 9:00 am - 5:00 pm

Services - Chase Bank

Personal banking

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4 years ago

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5 years ago

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11 years ago

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13 years ago

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12 years ago

Local Chase Branch located in the Whitestone shopping center. Multiple ATM's, well lit ATM area.

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9 years ago

I would give this place 0 stars. Never more than 1 or 2 tellers . Always long lines won't be coming to this location.

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7 years ago

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11 years ago

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Chase Bank - Chase Customer Service can help with your account and servicing needs. chase.com/digital/resources/customer-service

Chase Bank

(10 reviews)

Malba

I usually have a good experience here. Tellers and client services are friendly and even make an…read moreeffort to remember your name for a personal feel. Chase customer service via phone is a whole other story. I was on hold twice for almost 2 hours to be hung up on.

Terrible customer service and unreliable. After the experience I had, it's no wonder the bank is…read morealways empty whenever I go in despite having so many employees. My friend (J) and I went in to get an explanation about something Chase did to her account, and an employee told us to wait to talk to one of the two ppl handling that kind of issue. but then they never came to get us after everyone in the service area was already free. I went up again while J waited and couldn't find that person and talked to a different person, and the next employee (#2) told me that this issue wasn't one that they could sort out, but we at least wanted an explanation to prevent it from happening again. How can two employees from the same bank have completely different customer approaches? Finally someone else approached J to see what she needed while I was talking to #2, and I turned away to join J. #2 seemed flustered that we were being helped after she told us no one could help us. This tells me that there is a lack of consistency in the way the employees are trained to handle customers. Once we were helped, the representative (#4) gave us a reason, and once I heard it, I knew it wasn't true. Knowing a bit of law myself, I gave an explanation of why that couldn't be. He seemed to realize that my explanation was right as well. I also did some research on Chase's policy and found a general explanation to their actions on our account, and why it wasn't the same in this case and we needed to know why. #4 said he would check with the manager. #4 came back visibly nervous. This gave me no confidence in trusting anything that would come out of his mouth next. He gave another explanation basically saying that it was the bank's discretion (the back office) and tried to find things wrong with the account to justify it. The biggest thing he mentioned was actually because of this branch's previous actions as well. J also used to be a banker herself so she knew this explanation was just fluff. Somehow the meeting ended up with the bank treating us like typical disgruntled customers. I think we were justified in being annoyed. Even though we only spent a half-hour to an hour there, multiple statements from the employees contradicted each other, and we didn't feel welcome from the very start. I understand if #4 didn't know the exact reason why the back office did something, but I would like to talk to someone who actually did know why. Basically, it sounds like this bank has arbitrary discretion over your account and cannot give you a clear reason about why they do the things they do. J has been a customer of Chase for so long, and this is the only branch that has treated her this way. We mentioned that this would lead to us taking out our multiple accounts and any future business elsewhere, and all he could say was I understand. This bank is absolutely unreliable, and I would not recommend anyone waste their time here. Because of this, J and I do not want any business with Chase again.

Chase Bank - banks - Updated May 2026

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