This Capital One location is conveniently located but inconveniently situated. There is no parking…read morelot and the drive up service exits right out onto a busy sidewalk so use caution. The interior was recently renovated and it's nice and clean but no one is ever at the desk to ask questions. Additionally, the teller, while friendly was dressed inappropriately which doesn't give a great image to the bank. Capital One itself does offer great interest rates and easy online banking.

I have been sitting in the lobby for one hour for my turn to see the only one customer service lady…read moreto help us. I walked into the lobby at 9:15 am today, and it's 10:15 am now. It's ridiculous! I am planning to remove my business account from TD Bank soon.

It gets crowded in the weekends and sometimes it a long wait for service. When you finally get…read morecalled they are very helpful. Wish they had more staff on weekends when most people are off form work and visit.

If I could give this branch a 0 I most definitely would. The freakin worst bank. Why does it take…read morethree tellers to help one client. The drive through is even worse. STAY AWAY. STAY FAR AWAY

The Whitestone Chase Bank has the greatest staff of any bank I have been in. They must have…read moresearched high and low for the cream of the crop, everyone goes out of their way to assist from the Manger Joanne who is always very pleasant and welcoming to the tellers who are not only professional but go above and beyond to help with any issues you may have. Highly Recommend would give 10 Stars if that was an option!! Job Well Done Chase hiring the staff for the Whitestone Branch!!!

Would not think of using another bank. Very personal and been using them since I was 18 years old…read more I use other banks for minor things but chase is the best.

Terrible customer service treat you like criminals closed all accounts , now I no why the are…read morealways empty treat people like dirt made us come back twice just to break chops I will go to the bank down the block where they Are happy to see a customer and they have customers, by the way she told us to come back and then tries to rob us of over 1000.00 interest bank robbery without a gun if she did it when we first came in there would be no problem very poor customer service

I trained here lol…read more If you want to open an account, go to Nelson, he likes to talk and he will make u feel very welcome. The manager is very helpful too. This place has a welcoming ambiance.

Great experience! Professional and courteous. I opened an estate account with the help of Jin Kim…read more He is what customer service should be based on. It was obvious that they valued my business. Overall from desk to teller a wonderful experience. I highly recommend this branch.

No help at all- you can literally wait for an hour and not get assistance. Very understaffedread more

They never reached out to me. After a week, I called them directly. The representative was friendly…read moreand professional. Unfortunately they didn't have the currency I wanted.

The staff at Ridgewood Savings Bank is always helpful and courteous…read more I have been a Ridgewood customer for many years and the staff is always available to assist. In particular, Kathy S. is always a great help. She knows the routine and always processes my transactions correctly and efficiently. A 5 star teller!! thank you.

I came in to give NAVY FEDERAL CREDIT UNION ( NFCU) some money and the turned around and gave me…read moremoney. As they say!!!! Where they do that at??????? NFCU that's were. So I had 3 checks to deposit because I thought it would be better and faster than mailing it. Brenda was my CSR and she was astounding. She provided me with information on how to do a mobile deposit. I told her I knew how but she was insisting on telling me regardless. Sometimes, it is better to be quiet and listen even if you know how to do it already. Brenda gave me a check for $5 so I can practice and not be shy about using mobile deposit. IT'S MY BIRTHDAY I have only been banking with NFCU since about January 2025, I already received a credit card with zero % term interest and earned $250 for reaching the program requirements within 90 days and the card is 11% lower than the cards that I have. I was able to get a loan at less than 13%. Doing business with this bank has been a perfect 10/10. Customers service is top tier A1. I dealt with a few CSR's but didn't get their names. Thanks NFCU and staff.

This is the absolute worst bank and I urge everyone not to do business there. Customer service is…read moreterrible. It takes forever to accomplish anything. Stay away!!!!

I usually have a good experience here. Tellers and client services are friendly and even make an…read moreeffort to remember your name for a personal feel. Chase customer service via phone is a whole other story. I was on hold twice for almost 2 hours to be hung up on.

Terrible customer service and unreliable. After the experience I had, it's no wonder the bank is…read morealways empty whenever I go in despite having so many employees. My friend (J) and I went in to get an explanation about something Chase did to her account, and an employee told us to wait to talk to one of the two ppl handling that kind of issue. but then they never came to get us after everyone in the service area was already free. I went up again while J waited and couldn't find that person and talked to a different person, and the next employee (#2) told me that this issue wasn't one that they could sort out, but we at least wanted an explanation to prevent it from happening again. How can two employees from the same bank have completely different customer approaches? Finally someone else approached J to see what she needed while I was talking to #2, and I turned away to join J. #2 seemed flustered that we were being helped after she told us no one could help us. This tells me that there is a lack of consistency in the way the employees are trained to handle customers. Once we were helped, the representative (#4) gave us a reason, and once I heard it, I knew it wasn't true. Knowing a bit of law myself, I gave an explanation of why that couldn't be. He seemed to realize that my explanation was right as well. I also did some research on Chase's policy and found a general explanation to their actions on our account, and why it wasn't the same in this case and we needed to know why. #4 said he would check with the manager. #4 came back visibly nervous. This gave me no confidence in trusting anything that would come out of his mouth next. He gave another explanation basically saying that it was the bank's discretion (the back office) and tried to find things wrong with the account to justify it. The biggest thing he mentioned was actually because of this branch's previous actions as well. J also used to be a banker herself so she knew this explanation was just fluff. Somehow the meeting ended up with the bank treating us like typical disgruntled customers. I think we were justified in being annoyed. Even though we only spent a half-hour to an hour there, multiple statements from the employees contradicted each other, and we didn't feel welcome from the very start. I understand if #4 didn't know the exact reason why the back office did something, but I would like to talk to someone who actually did know why. Basically, it sounds like this bank has arbitrary discretion over your account and cannot give you a clear reason about why they do the things they do. J has been a customer of Chase for so long, and this is the only branch that has treated her this way. We mentioned that this would lead to us taking out our multiple accounts and any future business elsewhere, and all he could say was I understand. This bank is absolutely unreliable, and I would not recommend anyone waste their time here. Because of this, J and I do not want any business with Chase again.

We love shopping at local businesses and mom and pop stores. Dime is a small local bank with a…read morefriendly staff. My wife and I have been with them since we were teenagers and we have no complaints.

​ despite Branch always has issues with the drive-thru doesn't have late hours not a very practical…read moreBank compared to other Banks what keeps me here now is the drive-thru if they ever lose it they lose me they always have new people inside the bank the redesign in the bank makes no sense the people are inside the bank you would figure if the drive-thru is closed leave the inside of the bank open a little longer . Is there so many other high-tech modern Banks this one is just blah and slow