I opened a checking /savings account at dime community bank for the nostalgic memories as it was…read morethe first bank institution that I opened my first bank account more then 30 years ago and it's still number one for customer service. This branch in Astoria queens has very friendly bank staff and that's what I still remember about dime community bank, the professional nice employees. Opened an account in less then 30 minutes , will use this branch to grow a little nest for my nieces and nephews future education and for my personal banking needs as well. Giving 4.5 stars and glad to be part of the dime community.

Small community bank, convenient to the neighborhood. Not many people, mostly no line. one ATM only.read more

Not sure why they have such a low rating here. I used this branch pretty often more for the ATM…read moreservices but if I need to speak to someone or use the teller I usually use this location. There are ATMs right in the lobby which you can still access after hours. The actual bank is past the ATM's. There's usually someone at the greeters desk in case you need help. The tellers are to the left and the offices if you need other help are to the right. There's seating the in back as well In case you have to wait.

The front desk women who speak Spanish with black long hair should be get fired. She holding a IPAD…read morejust doing nothing. She doesn't do her job, just walk around keep chatting with coworkers without take customers concerns with patient . I took a day off from work for this BOA branch office to deal with my bank issues. When I bring up my concerns, she said that's your choice to take days off. What a joke! I am being BOA over 15 years for a client. However, this women have such a horrible attitude towards me. That's why I choose to withdraw my money from this bank put into other bank who treat their client sweet and politely. The manager should read the review and fire her!!!

I love the Staff. Every branch I have had the opportunity to visit has been very friendly and…read morewelcoming. However, the branch closest to me is constantly changing. I would love to see an upgrade on their website and receive a copy of my checks to keep as receipts. For now, I will give it a 4 1/2 star

I have been banking here for the last 40 years. I can't imagine banking anywhere else. The staff is…read morethe same and I look forward to seeing them on a weekly basis. Always positive vibes. They keep up to date with modern technology. I was very hesitant to online banking but with some training I now have the app and know how to electronically bank! Thank you! You guys are the best!

One of the most incompetent banking experiences I've ever had…read more I came to this TD Bank branch to stop unauthorized withdrawals and file a Regulation E dispute. The employee claimed it was handled. It wasn't. The dispute was filed incorrectly, the merchant was never blocked, and money continued to be taken from my account. I only discovered this after weeks of stress, repeated visits, and being told different stories by different employees. No accountability. No clear answers. No understanding of federal consumer protection rules. Their mistakes forced me to open a new account, file regulatory complaints, and waste an unbelievable amount of time fixing a problem THEY created. If you don't want your finances mishandled by people who clearly don't understand what they're doing, stay far away from this branch.

Reliable, consistent, and always there when I need it. Sure, the wait can feel a bit long at times,…read morebut hey, at least they've got seats to make the wait more bearable. Plus, back in the day, they used to give out those classic green lollipops and pens - a small but memorable touch of nostalgia. I've got to give some love to this branch, especially because they came through for my parents in a big way. We had a rather big issue and the staff handled it with professionalism and care, resolving it in a way that really made a difference. For that, I'm giving them a solid 5/5. Thanks for the help, TD team!

Good customer service and solid account features. The biggest downside is that branch locations are…read morelimited, making it difficult if you travel often. Overall, a good choice if you're in their service area.

"Hear ye, hear ye. Come one, come all"…read more The bank is open with free checking with ATM Card (minimum $1000 balance) himmm...... I just love new banks it's like new crisp money to me and this one is lighted up like a disco. They advertise the power of red but the place is is mostly blue ? It is open 7 days, and they got safe deposit boxes and free coin counting like TD Bank used to do. So now finally I can lug the 5 gallon water jug with pinnies down here and buy meal a happy meal at the McDonald's next door. They also posted no ATM fees and that you get $75 bucks for switching from your bank.

I'm rather sure the end of Maspeth Federal Savings (title included) and Loan…read more Lending is a tough business now a days. I remain a very satisfied client of the Metropolitan Ave location, you all -- tellers to the top brass are -- and have been, for three plus decades a staple in our community. Please keep the concerts coming, the annual Halloween event spooking and setting out daily free coffee that doesn't taste like the beans are on their third press. Cashed in a few EE bonds that had reached maturity, management was most personable working the boxes in the back. Tellers have always been quire attentive to my needs and do go the extra mile too assure high quality customer service.

I had to approach this quaint and civilized branch to address what I thought was an existing issue…read morewith a Power of Attorney. Mary could not have been more gracious before, during and after the discussion. Her customer service was inspiring as we both learned that there was no issue as documentation was already filed with the bank approximately nine years ago. Any other person working on a Saturday would have expressed frustration that I did not allow certain transactions to abide in my memory. In an age of faceless and voiceless automation, songs without melodies and pointless conversations that take place via texts, Mary's example as a professional and fine human being soars above mediocrity. With eternal gratitude.....

While the hours have changed do some time, it is still worth visiting this TD Bank branch because…read moreof the awesome customer service. Overall approval of the bank is great and highly recommend.

It is about time we get a TD bank in the area. When it opens I may just join. The customer service…read moreis great. The hours are open late. Becareful this area feels sketchy at night time. But don't worry the area is well lit at night time. The good thing is that they allow dogs into the bank. They also have a parking lot so you don't have to look for parking in the horrors of LiC. This place has been robbed once.

This review is to commend the matchless professionalism that Customer Service Supervisor Jacqueline…read moreMorrison had demonstrated when she had resolved a difficult problem regarding a safety deposit box on 1/20/24 that had involved Ridgewood Savings Bank branch located on 74-25 Grand Avenue in Elmhurst New York. Despite the initial difficulties in resolving this problem due to a miscommunication by me, she, however, remained calm and eventually researched further on whom had rented this said box. Once she had ascertained that I and my brother, George, had rented this box, she then permitted me to open this box so I could remove the contents and therefore finally close out this box. After I had turned in the safety deposit key to her and Ms. Morrison had given me a receipt pertaining to my brother's lost key, Ms. Morrison ended a four-year long legal problem involving my mother's estate. It is because of this legal closure that I can finally rest regarding my mother's estate and get on with the rest of my life... Once again, I thank Customer Service Supervisor Jacqueline Morrison for the service she had rendered unto me, and I would recommend her to anyone needing banking services pertaining to Ridgewood Savings Bank. --Ronald G. Mazzella

From the owner: At Ridgewood Savings Bank, Multiply the Good is more than our motto. It's our mission. For over 100…read moreyears, we've made it our purpose to create a positive impact across New York City, Long Island, Westchester County and beyond. Whether you're building your savings, buying your first home, growing a business or planning for retirement, Ridgewood is your community-focused financial partner - delivering award-winning service, leading-edge technology and a full selection of accounts, loans and services.

Friendliest TD I have been in for some time. The teller genuinely wanted to be there. It was a…read morepleasure, and I'll use this branch when I am in the area.

I received $600 worth of fraudulent charges. The charges were made in Minnesota. I was accused of…read morespending $600 on yoga leggings and kayaking equipment. Suffice to say I do not do yoga or kayaking nor do I go to Minnesota. TD Bank has refused to refund the fraudulent charges. According to them I teleport to Minnesota for yoga and kayaking. I am leaving this Bank and warning everybody that I possibly can that TD Bank will let people steal from you with absolutely no reservations or protection whatsoever.

The pointless hour I spent at this TD branch was truly remarkable, and all I was trying to do was…read more make a cash deposit. After having been told several different self-contradictory promises of service over an hour of waiting, the assistant manager (a light-haired woman with a Slavic accent and a name something like "Cristina Sicic") was disrespectful and condescending. She explained before she would deign to take my money, there would be several questions about where the money came from and there would be documentary evidence required. I explained that I had been depositing cash in this account for 5 years and no evidence had ever been required, that branch manager Diego Dunker knows me, and the source of the funds were the same as they had always been, my business. She then looked me up and down appraisingly and asked dismissively "what kind of business do YOU even have?" I told her it was a dental practice, and she again looked hard at me and asked incredulously "YOU are a dentist?" That moment was the first time I realized I had my jacket covering my scrubs, and that if the multiple Google reviews complaining of racism being a problem in customer interactions at this store are to be credited, there was mercifully at least a chance that something other than sheer sloth might be why she preferred pointlessly hectoring me over doing her job. She then told me she would not fulfill any aspect of the services her staff had promised she would do that day, that my appointment I had been given to work with her the next day would not be honored, and that I should take my deposit elsewhere and that anyone could close any account at any time. This is after 5 years of holding my business account here and servicing a 1.5million dollar loan with this branch that contractually obligates me to do the majority of my banking with here. Truly unbelievable. I would've appealed to store manager Diego Dunker next, but he does nothing but smile and make empty promises, and blames your frustrations on your not having spent your whole day trying to contact him every time his staff wastes your time, never mind the fact that he never responds to customer emails, and in 5 years of calling this branch, no one has ever once answered the phone when I call. On top of that, they will absolutely disrespect your time and blame it on you every single time. America's Most Convenient Bank in action. *inaction

So this was a one and done for me (well 3 and done by the time I jumped through the hoops) My late…read moresister had a safe deposit box here. It is not the best of times for sure, but I needed to get in and clear it out. The staff was friendly and quite helpful in navigating the byzantine hoops you have to go through to navigate a deceased persons banking. Even with the correct paperwork, it takes time and they made it much easier for me than I expected. I greatly appreciated all their assistance even though it was obvious I would be closing out business for them