I stopped by the capital one bank in white plains to get a new debit card and make a change and the…read morecustomer service was excellent. Even with most banking services can be done online or over the phone , I was glad I was able to go in person and have a bank rep help me with no major wait time . 4 stars on my yelp meter .

As a former banker I maintain a high standard for service. I was trained to acknowledge a customer…read moreonce they enter. I have been to many banks but my experience at this branch was worthy of praise. I needed to do a transaction for someone, i walked into the branch looking for a deposit slip and noticed none to be found. A representative came out from behind the tellers station and immediately noticed my confusion. He explained that all I needed was the account number and that was it. The teller was extremely patient with me since I had my dog with me and was making things difficult. The whole process went smoothly and even though I was not a customer I was thanked for my business.

Good service means resolving issues quickly . After fixing an issue, the bank checks back to…read moremake sure everything is working correctly. 8. Easy digital banking support Banks with good apps, instant alerts, and simple online tools improve customer

I can't believe all these reviews are so low, it's a solid good bank with solid good workers…read more All day long, they deal with people in a rush with attitudes and still show up every day to work.

I work down the street and go there often. Often times…read moreyou'll be lucky to get 2 tellers open, regardless of how busy they are. And just as often only one teller. Plenty of personal bankers just wondering around. I can't blame the staff bc they just do what corporate tells them. So....fcuk corporate. Fcuk BOA. I will never invest a penny into BOA. Terrible service. Terrible service Terrible service

This bank has some good people working here and the branch manager Colin is very helpful and…read moretellers are very professional and friendly. They have long lines during lunch times but overall this is a good bank branch.

As usual everyone was amazing and of course we both were able to sort through the issues need…read moreaddressed and were solved. This is the number one Chase with the best and most experienced staff. Fran Lewis Mj network/ just reviews

This Chase bank is my home branch. Everyone is always friendly, helpful and knowledgeable. Would…read morerecommend seeing anyone at this branch ( Eddie, Nicole and all the tellers) .

Terrible customer experience at your 202 Mamaroneck AVE, White Plains, NY branch this morning. I…read moreneeded a single document notarized. The branch employee who was the only notary at at 10:00 am today told me he was too busy and I should go some place else. Another employee named Brian came over to me and said they were too busy to provide notary services. Brian was very rude. He said the bank had no obligation to assist me. I am a good and loyal customer who maintains a high cash balance at Wells Fargo. I ended up going across the street to Chase bank and they happily did my notary work for me. Much better service from them. I looked on Google reviews and noted several other customers had complaints about this WF branch. Appears they treat other customers as trash too.

This location has moved to 137 mamaroneck ave. You would think corporate would chg this for…read morecustomers. Since May 2024, I have tried to correct their issue. In chg my acct due fraud charges, I opened new acct in May. With important deposits, I did my end, went to bank and showed them info from SS. They DID NOT block OLD acct, which caused overdraft and NOW they want me to cover that amt..The phones are Not Answered after 10am..They whether you call # on the card.. over seas..so much for customer SVC..my branch is mamk ave..I'm switching banks TOMORROW..terrible SVC. btw..not branch mgr, relationship mgr. ?????

Luis, the banker, had me sit in a separate room as he dialed the phone number on my past due…read moreaccount statement. He did not sit with me to discuss the issue that I had originally came into discuss. He told me if I needed anything to give him a call. The call got cut off several times and he acted like it was a chore and rolled his eyes when I asked him to redial the number he had provided. in fact, it was different than the phone number listed. Afterward, he gave a bit of an attitude when the fraud and risk department and dispute department said that he needed to handle the situation. He yelled, acted unprofessionally, and incompetently when my mom and I asked for his advice for the next steps. He proceeded to connect us to the phone call yet again when my mom assumed this time he would stay in the room with us to redeem himself. He angrily punched the button and left to help other customers and have lunch. The situation was left unresolved, however, I was able to finally get a hold of someone who was competent enough to do her job before the phone was disconnected. By the time, the call got disconnected because the lines were tied up the bank was closing. He had to call a third time and I needed to go through five different department, 100 employe workers, and one banker before I gave up. The banker clearly did not care about my situation and was more interested in other customer. The other banker was on his phone with one teller that looked like they wanted to be anywhere but where they worked. I finally got an answer the next day when I had to visit a different Citibank, much better customer service, even walked me through the necessary steps and resolved the issue. Quite a difference to the Mamaroneck Avenue branch. If you need to go to Citi, I recommend the ones outside of White Plains, in Hoboken or NYC.

Slow as hell and attitude from the tellers. The brutally long line and seemingly simple task of…read morewithdrawing of cash took 20 minutes. I was going to write I don't know what the problem is here, but I do: it's incompetence and lack of effective management. Chase and TD Bank are far better options in town.

Here's the situation, we faced:…read more 1. Wife calls and asks if they have a particular service. They say "YES, please come over and open an account". 2. Husband calls and asks for the price of that same service. They say, "We do not offer that service". This is not professional banking. And to top it off the lady was extremely rude and unhelpful. This review is for Mamaroneck branch. I would give it less than 1 star if that was possible.

I love this Capital One bank. I visit this location in frequently but whenever I do, I always…read moreexperience excellent customer service. They're a bit off the beaten path, which is why I love going there so very rarely is there ever a line or any sort of issues getting to the bank. I want to take this review to highlight a couple of employees Da'Nelle And Gianna are quite amazing at their jobs. Check them out!!!

Capital One Bank on Rte. 22, Scarsdale/ Eastchester area; manager was helpful & cheerful while…read moreassisting w/an estate admin. issue. Parking is always available.

The worst peace of garbage banking experience!!! You need to reevaluate what great customer service…read moreis and no less hire people that want to work there everyone there is miserable.

Completely ridiculous service at this bank. This is why I am only going to use Chase going forward…read more Was online when the woman behind me was taken before me. There was no explanation given the managers just came and took her off the line and helped her before me. When I asked what was going on the manager just said apologized and said she should have asked me first. I don't know if it was the color of my skin but there's a line for a reason. I wouldnt bank here if they gave me free money.

Excellent experience - highly recommend!…read more Professional staff with a clean and comfortable atmosphere. Drive through ATM if you're in a rush. Personable, patient employees who the manage the "private client" inquiries.

I really liked this branch: they had ample parking, a drive through, and an indoor atm that was…read morewell lit and very clean. The Branches decor from what I could see was beautiful as well.