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    8 years ago

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    Bank of America Financial Center

    Bank of America Financial Center

    (11 reviews)

    This is a fancy BofA location in Closter Plaza. I had been here many times over the years to use…read morethe ATMs located outside. But this was my first time walking in. They have lots of parking around, some designated for bank customers only. The inside is very clean. The counter walls and counter tops have marble exterior. There are three advisor office sections. In the middle there's nice comfortable waiting area. I went in to do a withdrawal. Had to wait few minutes for the person in front of me to be done, as only one counter was open. The withdrawal was an easy and smooth process. Overall I was very pleased with the quality and service of this location.

    I had a very frustrating experience at the Bank of America branch in Closter, NJ (15 Vervalen St.)…read more I went in to withdraw $8,000 from my own account. Although a check was still processing, my account clearly showed the funds as available balance. Despite this, Anait and Sandra both refused to release my money and were extremely stubborn, offering no reasonable explanation or solution. I understand bank policies, but when funds are marked available, customers should be able to access their money -- especially when it's confirmed in the system. What makes this even worse is that I immediately drove to the Bank of America in Old Tappan, and they gave me the same $8,000 with absolutely no issue, confirming that the Closter branch was either misinformed or poorly trained. This branch is clearly inconsistent and lacks proper customer service and training. I will never return to this location and strongly recommend going to another Bank of America branch if you value your time and sanity.

    Trustco Bank - banks - Updated May 2026

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