Always good service and friendly especially ones in New Jersey in Fort Lee…read more One in Queens not so much always long line and staffed are not that friendly Maybe it's because it's busier ?

Seems lately, anytime I'm speaking with friends & family, I'm hearing complaint after complaint…read moreregarding an experience they had with some other company's customer service. It's a breath of fresh air deal with the Trustco Bank in Northvale NJ. Weather, over the phone or in person, at the bank you get treated like a real human being- Always! All the employees there are just the nicest people and very courteous. Gina Sarwari, the Branch Manager is an absolute sweetheart. Everyone there, including Scott Minchak, are all great. They have been extremely helpful to me for all my banking needs. It is my pleasure to do business with this bank!

I have been banking with Trustco for over 10 years. Through the years there has been many changes…read morewith employees but there is one constant at the Ramsey NJ branch and thats the teller named Avtar. When I see his friendly face it makes me feel at ease. He is efficient, knowledgeable, and treats me like family, Thats exactly the reasonm I have been banking with Trustco for so long!

Excellent experience at the Bank of America in Old Tappan (211 Old Tappan Rd.). After a very…read morefrustrating situation at the Closter, NJ branch, I came here and was assisted by a young representative named Keven. Keven was polite, professional, and extremely helpful. He listened, understood the situation immediately, and handled my transaction quickly and without any issues. The difference in service was night and day. This branch clearly has knowledgeable staff who know how to treat customers and get things done efficiently. I truly appreciate Keven's professionalism and customer service. This is now my go-to Bank of America location.

Bank of America has excellent customer service. I'd like to recognize Rosa Valdez for her most…read morehelpful and courteous assistance. Rosa is most knowledgeable concerning all phases of banking and went out of her way to assist me. Rosa is an asset to The Bank of America Financial Center in Old Tappan, New Jersey,

This is a fancy BofA location in Closter Plaza. I had been here many times over the years to use…read morethe ATMs located outside. But this was my first time walking in. They have lots of parking around, some designated for bank customers only. The inside is very clean. The counter walls and counter tops have marble exterior. There are three advisor office sections. In the middle there's nice comfortable waiting area. I went in to do a withdrawal. Had to wait few minutes for the person in front of me to be done, as only one counter was open. The withdrawal was an easy and smooth process. Overall I was very pleased with the quality and service of this location.

I had a very frustrating experience at the Bank of America branch in Closter, NJ (15 Vervalen St.)…read more I went in to withdraw $8,000 from my own account. Although a check was still processing, my account clearly showed the funds as available balance. Despite this, Anait and Sandra both refused to release my money and were extremely stubborn, offering no reasonable explanation or solution. I understand bank policies, but when funds are marked available, customers should be able to access their money -- especially when it's confirmed in the system. What makes this even worse is that I immediately drove to the Bank of America in Old Tappan, and they gave me the same $8,000 with absolutely no issue, confirming that the Closter branch was either misinformed or poorly trained. This branch is clearly inconsistent and lacks proper customer service and training. I will never return to this location and strongly recommend going to another Bank of America branch if you value your time and sanity.

Great Wells Fargo. Neat old building…read more Profitable location that saves time between Bergen and Rockland County. I have been coming here for years. The staff like to keep on par with what is happening in town and news. Treat them with respect, they rightly deserve, ask them about them - and they'll remember your name. There are private rooms, where staff will close the door for a private one-on-one meeting. There's candy. The seats are comfortable if you need to take a break. Note: this is one of only a hand full of banks around & its for working professionals, businessmen, secretaries and couples. If you are homeless with not two pennies to rub together and show up with a screaming-its-head-off child - do not bother. Rebel review: 5 star staff

I love this bank. Recently my husband and I received a government check. He was going to deposit it…read morein a bank he uses. I am disabled and going to a bank on a rainy day just to deposit a check into his account wasn't something I needed to do. His bank wouldn't take the check until I came in even though he had all my ID! He went to another bank he uses and they refused as well. He went to ny Wells Fargo and he deposited without problem. Thank Wells, you made my husband fan!

I haven't been able to log in to my online account. I went the "Forgot Password" route to no avail…read more I called the branch to speak with the manager and twice, she was too busy to take my call on two different days and never returned the call. Now I have to take my time to go to the branch. POOR CUSTOMER SERVICE. Obviously upper management doesn't care. I'm definitely moving my account within the next few months.

I have had a very strained and dissatisfactory working experience with the bank and in particular…read morethis branch. Even when branch manager, Susan, was communicated with, she was abrasive, rude, and not willing to help with even the most simple and mundane requests. It's almost as if she intentionally wanted to lose our companies business. I would advise taking advantage of any other banking institution then this one.