Several years ago, I obtained a HELOC with the kind assistance of Sherry Dvorak at ABOC. I had…read morealready retired and I was planning to sell my home. I applied for the HELOC although my income was not very consistent at that point. Sherry took all of my data and worked out the loan. She was so patient, and helpful. She made the process so managable, and I thoroughly enjoyed her honesty, the transparancy, and the final outcome.

Great credit union. Used by unions in Chicago. Always friendly staff. Nice mobile application for…read morechecking balances, transferring money and depositing checks with your phone camera

My banking needs are relatively simple…read more I became exceedingly unhappy with the service and poor attitude that I was receiving from PNC. I had originally started as a MidAmerica (the Naper Boulevard branch) customer, was swept when National City took over and then finally PNC ("PREVIOUSLY National City" :-) came in. MidAmerica was a great local bank. In my last year with PNC, there were always unnecessary and surprise charges. It became very clear that PNC was not in business for the little guy, although I was a legacy customer from MidAmerica. Having switched banks before, I could see where this was going. So, last April, I marched myself over to Naperville Bank & Trust and set up an account with Loretta. Other than to write this review, I have not looked back. The on-line banking works well and on time. They even have mobile banking, but I have not availed myself of that. The locations are convenient. NB & T is tied into Wheaton Bank & Trust and Glen Ellyn Bank & Trust such that the local banking and ATM networks are huge and convenient. If I remember correctly, Naperville Bank & Trust customers NEVER pay to use an ATM in the U.S. If you are charged, then they reimburse you. Is that "crazy generous" or what? If you have had your fill of PNC or Chase or the other big banks and their shenanigans, then you might want to give Naperville Bank & Trust a try.

With the services that Chase is taking away from their customers, I have become angrier and angrier…read moreevery time I go into the bank. The bank cannot count my change and has now taken away human tellers in favor of a machine in my branch. When I passed a sign that indicated a bank would count my change, I knew I had to open an account at this bank. As soon as I walked into the bank, the atmosphere made me remember what customer service could be. I was warmly welcomed and greeted by the employees including Irma who set up my new account in a very painless way. The online system is not difficult at all. Those of us who are not the private client customers that Chase is courting need to smarten up and start to use community banks. I will be exploring the app, and I will be reporting back on that. Oh. At Naperville Bank & Trust I can use Apple Pay. Why would I need any other bank?

Great Customer Service! Needed a CD account went into the…read moreWheaton Branch around 3pm on Weekday and left within 15 minutes with the CD done. The CS Rep. knew what to do, what they needed from me to get the CD done. The Rep. was nice, personable, and fast.

Very friendly, accommodating, and knowledgeable about all products and services. I'd definitely…read morerecommend them. They are nice people who explain everything to the customer. If you aren't satisfied with your current financial institution, then consider the pleasant folks at Grand Ridge National Bank.

Soooo I don't know how this review will really work because I never really take the time to go…read moreinside of this branch. Seriously I have no knowledge of what the inside of this building looks like but I can all about the atm machine. I love the atm machine! It collect my money or checks and deposits them, I can withdraw with no problems and get receipts or emails. The only time I have an issue is when they come and update the machines or do some kinda of technical work or take cash out and put cash in... Then I'm too lazy to go inside and I get pisses off... Never had a problem here so far

Terrible banker with an attitude problem and overall bad service. I will not be returning to this…read morelocation.

I apologize for being a banking customer at Chase for over 14 years…read more My drivers license expired the day before I went to this branch to get some spending money for a 500 mile trip I was going on later that day. The teller refused to give me the money since my drivers license was expired by one day. I am known to the tellers. I did not go on my trip. Monday, the first day of my vacation, I spent the day getting my automatic deposits and payments moved to another account. In a few days I will close the accounts. That Monday a bank teller allowed at a regional bank allowed me to get some cash when I presented my expired drivers license. It was not a problem to them.

You guys need to check that old lady attitude towards customers that want help my girlfriend and I…read morewent In there with questions and she wasn't friendly was completely rude when we asked questions probably the worst customer service skills I've ever seen

Cashiers are nice but the middle managers are horrible. My son made an appointment and the employee…read moredidn't show up. He then made a second appointment and got a text to reschedule. The African American woman (I'd use her name if she wore a name tag) is rude and demeaning to customers. She locks the doors early every Saturday and closes the drive through early, showed her photos of the time stamp and she refused to listen or provide her name. I have banked with Chase for decades and I think it's time to move on.

Was waiting for 20minutes and I was complete ignored and then someone who seen me waiting for…read more20minutes asked if I needed help then went on to say they couldn't help me. What!? I waited 20 Minutes for nothing. Horrible. I rather go to another location who's willing to be helpful

They arecoutious but I don't think that they are honest. I got ripped off by them they overdrawn my…read moreaccount and wanted me to pay.

I have been working with Numark for about a decade. I have never had any issues and have had a…read morephenomenal experience with them everytime I have gone in or needed assistance with something. They have been great with accounts, loans, and a HELOC. I highly recommend!

I am the Treasurer on our HOA. We have our Business Checking and Savings Accounts with Old Second…read moreBank. I always go to the location on Feldott and Ogden. They provide the BEST CUSTOMER SERVICE EVER! They are professional and friendly at the same time. If i go in there with questions or concerns i can count on someone being there to not only be willing to help, but even go above and beyond if need be. Recently I have been working with Stephanie who has patiently done research for our corporation. Stephanie never just quits but keeps working until she finds the answer/solution. Eva, the manager of this branch doesn't hesitate to get involved if she is needed! KUDOWS to Eva and her staff for working together as a team in order to provide their customers with EXCELLENT CUSTOMER SERVICE!!!

After all of these years I still go into the lobby to deposit my check. Why? Because the tellers…read moreand manager are some of the nicest people ever. They're always helpful and have a smile on their face. I look forward to seeing them every time I go in. You should too!

Had problems with a cash transfer after waiting on the line for what seem an eternity,finally,…read moreJasmine came to my rescue . Assissted this old ,agitated, computer illiterate in an on-line transfer that would have been impossible without her expertise,patientance and cool .Thank you Jasmine

Run! Keep running! I have had my account here almost 8 years! Applied for personal loan - with my…read moredirect deposit-they could not do it! Applied for used car loan - they could not do it!! Not much that they do do for members!! Except charge overdraft on -$1.11!! Really! nice to b a member here-not! Will switch very soon to another Credit Union that helps its members! Not just make money off of them!