Roxanne, Shayye, and Sylvia S from the call center were stellar in making me feel important and…read morevalued. I have a dispite pending and whatever the outcome, I believe these ladies did their diligence for the best possibilities in my favor. Roxanne tried to calm me down, Shayye tried to relate to me, and Sylvia even had me send her supporting documents. Top Notch level of customer care!

Had automatic deposits go in at 5:59a. Had 2 small pending charges processing at the same time…read more Zero grace. Hit with 2 $29.50 'convenience fees'. Texell wouldn't even do a 1 time removal of even 1 of the charges. Worst bank customer service imaginable. Can't believe there aren't laws in place to protect unwealthy ppl from this greedy BS.

I needed an estate account set up; the staff at the Harker Heights branch were extremely…read moreaccommodating. I have banked both personally and business wise with several banks; the attentiveness and level of service I receive here is by far and away above any I have had from any other bank. The staff knows my name and always makes me fell welcome as I come in the door. I will look to them in the future for my personal banking needs.

My husband and I just closed on our land loan, and we had an amazing experience working with loan…read moreofficer Eric Simmons. From the very first conversation, Eric was open and honest about our chances of approval and clearly explained the type of loan we were getting, along with the steps involved in the process. Throughout the entire experience, Eric kept us informed and up to date on every development. He took the time to listen to all of our questions and concerns, addressed them thoroughly, and made sure we always understood what was happening. His communication, transparency, and professionalism truly stood out. Eric made the loan process smooth and surprisingly enjoyable. He is kind, knowledgeable, and genuinely driven to help his clients get approved without putting them into a financial situation they can't afford. We are extremely grateful for his support and guidance and would absolutely recommend working with Eric Simmons at SouthStar Bank to anyone looking for a loan.

If the bank knows the ATM is not working, why have customers line up 5 cars deep waiting to use it…read moreonly to discover the screen is malfunctioning instead of closing the ATM lane off or placing a handwritten sign taped to the screen saying" OUT OF ORDER". Damn. When I pulled up to the teller to inform her, they already knew about it and is currently waiting on a new screen to come in. Pitiful service at its finest.

ATM hasn't worked since last week. When is this going to be fixed???? When I called she said…read moresomeone is going to on Friday or Saturday now here we are another week and still not working.

Friendly reception from the staff upon interning the bank. Great personal service from Staci.read more

Worst customer service. Even though she was standing there with nothing to do she still did not…read morewant to help out.

I have had no problems with this bank. They a very friendly, professional and efficient. My funds…read moreare readily available. The bank is very convenient and accessible through online banking. They actually answer their phone and are helpful, which is more than I can say for other banks.

A Horrible Bank - JaneWatkins - Thursday, October 27, 2011…read more- 11:40 AM I opened a personal and business account with American Bank of Texas, NA on Adams drive in Temple Texas last year with over $30000.00. From the beginning I had problems with bank policies that required I come to the bank in person for things that other banks are able to handle over the phone. I decided it would get better as time went on. But it DID NOT get better, it got worse. I had my income tax return check sent to my account and they sent it back to the government!!! I was told I would have to sign something and then I could contact the government and have them send it again. It took me almost a month to get my return money. " They refused to cash a check I had given to a contractor when I had 10X's that amount in the account. Again I had to go in person to rectify the situation. After numerous other problems, to many to list, I went today to close my account and they refused to give me cash. They would only give me a cashiers check and when I ask why the only explanation I received was, "It is bank policy" This seems to be the only answer they have for anything. IF YOU DON'T HAVE ALL DAY TO SPEND AT YOUR BANK THEN DON'T USE THIS BANK!!!!!!!

I been with PFCU for a longtime but the service in Temple Tx is so poor, that I pulled my money out…read moreand moved it to Navy Credit Union in Austin. I would drive the 40 miles to find the lobby closed on Sat. That happened twice before I severed the relationship. Tried to call the branch several times and calls went to a national switchboard. The responses I received from th gave me little confidence.

I wish I could give it less than a one star review. Absolutely no customer service skills and they…read moreare downright rude. My father received a payout from a life insurance policy and it took him 3 months to get any money. They told him he had to request it. He said that is what he is doing. They told him it would take three week. Four weeks later he had me call them because he is deaf and still hadn't received his funds. They told me "you don't need to call, we will call when it is here" He finally went there and he said he wanted his money. He said he wasn't leaving until he got it. They told him there were calling the police and he told them to please do so. They miraculously came up with the money he wanted to withdraw. They then called Adult protective services and accused my nephew of abusing my dad for his money. The kicker was it was my nephews life insurance policy that my got received because my nephew passed away. My dad didn't even have the account until my nephew passed away and neither of them even lived in the state at the time. My dad changed banks but they told him it would be a $28..00 fee to transfer and I told them he wasn't going to pay to get his own money. They then said well we can do a bank check for free! Appalling! They were the ones abusing him. The branch has since closed but it was not a shock. The only surprise was that it was open as long as it was.

Very difficult to deal with, electronically & in person !!!! Took out cash & no one even checked…read moremy ID?!?!?

Polite, helpful, and they will happily explain anything that has to do with online banking or any…read moreother service they offer. Just ask. I have been doing business with them now for 50+ years.