My Dad banks here and I have been extremely impressed with their personal service. They called Dad…read morebefore we had a chance to find out someone had printed checks with his account number and cashed them at local stores. They switched to a new account and made the process very easy for my elderly father.

Excellent customer service, staff was very polite and helpful I was unaware of an 8$ cashiers check…read moreand they offered to wave it.

Roxanne, Shayye, and Sylvia S from the call center were stellar in making me feel important and…read morevalued. I have a dispite pending and whatever the outcome, I believe these ladies did their diligence for the best possibilities in my favor. Roxanne tried to calm me down, Shayye tried to relate to me, and Sylvia even had me send her supporting documents. Top Notch level of customer care!

I have been customer since 2021 , at first they are very friendly. Last weekend I have drop off to…read morespeak with customer service in person and unresolved and not very friendly. Today I called I have waited 10 mins and no results. I can heard the background, they switched me back and forwarded waste of time for me . Because I have to work weekday 7 to 4 pm same as bank. I login online, and can't because they login " claim to be called into my account from other numbers or institutions". This is not ethical of business, I am not very happy. Because my money and I need to see the balance in and out!! I don't want to hear anything bad about my account. I am not recommending anyone to this Texell anymore. And they don't get my account resolved soon I will not change the better review for them.

I needed an estate account set up; the staff at the Harker Heights branch were extremely…read moreaccommodating. I have banked both personally and business wise with several banks; the attentiveness and level of service I receive here is by far and away above any I have had from any other bank. The staff knows my name and always makes me fell welcome as I come in the door. I will look to them in the future for my personal banking needs.

My husband and I just closed on our land loan, and we had an amazing experience working with loan…read moreofficer Eric Simmons. From the very first conversation, Eric was open and honest about our chances of approval and clearly explained the type of loan we were getting, along with the steps involved in the process. Throughout the entire experience, Eric kept us informed and up to date on every development. He took the time to listen to all of our questions and concerns, addressed them thoroughly, and made sure we always understood what was happening. His communication, transparency, and professionalism truly stood out. Eric made the loan process smooth and surprisingly enjoyable. He is kind, knowledgeable, and genuinely driven to help his clients get approved without putting them into a financial situation they can't afford. We are extremely grateful for his support and guidance and would absolutely recommend working with Eric Simmons at SouthStar Bank to anyone looking for a loan.

If the bank knows the ATM is not working, why have customers line up 5 cars deep waiting to use it…read moreonly to discover the screen is malfunctioning instead of closing the ATM lane off or placing a handwritten sign taped to the screen saying" OUT OF ORDER". Damn. When I pulled up to the teller to inform her, they already knew about it and is currently waiting on a new screen to come in. Pitiful service at its finest.

ATM hasn't worked since last week. When is this going to be fixed???? When I called she said…read moresomeone is going to on Friday or Saturday now here we are another week and still not working.

Friendly reception from the staff upon interning the bank. Great personal service from Staci.read more

Worst customer service. Even though she was standing there with nothing to do she still did not…read morewant to help out.

Been a private client for a while now. Started off well with Jonathan our private client advisor…read more Can recommend him day in and day out. He has since been moved branches. Recently, we've tried to open a family business account and have been dodged and weaved by the "cocky" bankers there. Always with an over sarcastic tone, no helpful guidance the times we show up with "not enough paperwork", and always booked backed to back all day with clients as they sit in their cubicle on their phones. I would not recommend this branch instead the harker heights location who have time and time again have provided assistance no matter the time we show up.

Worst Bank ever…read more Close drive thru at 5pm on Friday's!! Who can bank like this? No virtual banker to help you I would never get a bank account here ever. This is a real definition of having bigger hours.

I have had no problems with this bank. They a very friendly, professional and efficient. My funds…read moreare readily available. The bank is very convenient and accessible through online banking. They actually answer their phone and are helpful, which is more than I can say for other banks.

A Horrible Bank - JaneWatkins - Thursday, October 27, 2011…read more- 11:40 AM I opened a personal and business account with American Bank of Texas, NA on Adams drive in Temple Texas last year with over $30000.00. From the beginning I had problems with bank policies that required I come to the bank in person for things that other banks are able to handle over the phone. I decided it would get better as time went on. But it DID NOT get better, it got worse. I had my income tax return check sent to my account and they sent it back to the government!!! I was told I would have to sign something and then I could contact the government and have them send it again. It took me almost a month to get my return money. " They refused to cash a check I had given to a contractor when I had 10X's that amount in the account. Again I had to go in person to rectify the situation. After numerous other problems, to many to list, I went today to close my account and they refused to give me cash. They would only give me a cashiers check and when I ask why the only explanation I received was, "It is bank policy" This seems to be the only answer they have for anything. IF YOU DON'T HAVE ALL DAY TO SPEND AT YOUR BANK THEN DON'T USE THIS BANK!!!!!!!

Employees at the West Adams Avenue location in Temple, Texas, are extremely nice and accommodating…read more I highly recommend!

I been with PFCU for a longtime but the service in Temple Tx is so poor, that I pulled my money out…read moreand moved it to Navy Credit Union in Austin. I would drive the 40 miles to find the lobby closed on Sat. That happened twice before I severed the relationship. Tried to call the branch several times and calls went to a national switchboard. The responses I received from th gave me little confidence.

All my husband and I need to do is open up a business account. He tried on his own yesterday but…read morethey need me there and told him to come back today (Saturday). Brittney said to come back today and they could help us. My husband said he had a bad feeling. The staff were dismissive and rude. But I told him to give them a chance. Maybe they weren't that bad. Oh how wrong I was! He was spot on in his assessment. The two women we dealt with today were absolutely dismissive, rude, and condescending. They don't have a business account specialist on site today? That's fair since it's a Saturday but it would've been nice if Brittney had stated that yesterday. When we stated we were told they'd be open and we could come in, the lady said "well we are open. We just can't help you." First red flag. Second red flag: another man came in behind us and the woman didn't even acknowledge him with a smile, a we will be right with you, nothing. Final red flag: the woman told us to go to another branch nearby and couldn't have been more condescending if she tried when we asked for the address, explaining that we were new to the area. I'm in education now but I worked in customer service for 25 years. I've experienced some of the worst and some of the best. This was by far some of THE worst. I'm skeptical to even open an account with Texell at all. But I'm hopeful another branch will give us a better experience. We will see...

Very difficult to deal with, electronically & in person !!!! Took out cash & no one even checked…read moremy ID?!?!?