What a great firm to work with! James is amazing broker!. Always responsive and knowledgeable. Most…read moreof all always looking out for his clients best interest and make you feel like family!. True 10- star experience! Best regards, Jim R.

We used Austin Mortgage Associates for our home refinance. This is the 3rd home we've owned, so…read morewe're not babes in the woods. James Copeland worked with us to make the deal happen. He personally took charge of pulling together our paperwork (not handing it off to someone else), making sure we had everything needed and coordinating the process. I asked some fairly tough questions that James handled well. We were evaluating 3 mortgage brokers at the time. The two other brokers were our current mortgage holder and the previous one (who sold the thing). We have no complaints about the other brokers. They all had competitive deals in the new "inflation related" mortgage finance world. James stood out because of his personal energy, his seeming commitment to our story, his willingness to listen, his keeping the process going (and not stagnating at some point), and the fact he was local, not in an office hundreds/thousands of miles away. After the closing I let James know I hadn't received a copy of the appraisal as I should have. I don't know why I hadn't received it earlier (spam folder?) I got one from James 5 minutes later. The other brokers would have gotten a 4 star rating. James Copeland and Austin Mortgage got 5.

BEWARE!!!!! This company sells their loans to a mortgage…read moreservice called Lakeview also known as Loancare. By far the worst service you can imagine.....if you even consider to doing business with all the above you need to RUN!!!!

One of the BEST customer service experiences I have EVER had! Working with work Fairway Mortgage…read moreIndependent Corporation team out of the Belton/Temple area was the perfect customer experience from day one. Our representative, Khang Duong, was extremely attentive answering questions during as well as after hours. He was also always wiling to jump on a phone call to help clarify any documents we received or answer any questions about the process we had. The support staff was also amazing as there were not any hiccups dealing with the mortgage company even though we chose to close in a short period of time. To this day, we can still message Khang about questions we have and he respond promptly even though is has been 4 months since we purchased our home. I would recommend Fairway Mortgage Independent Corporation!!

I cannot praise this company enough! My husband and I have…read morebeen working with them since February of this year - when our first home was being built. Heather is amazing! I have called her multiple times and not once has she made me feel like I was a nuisance and always (always) answered all my questions! Unfortunately, the home we were having built wasn't satisfactory (major structural issues) and when we had to make a choice on what to do next, within hours, Jimmy made sure we were taken care of (at the time Ms. Heather was out of the office). I wouldn't hesitate to work with this company again (if I ever had to), but most importantly I would recommend anyone to them! They have made this entire process smooth, especially when things got a little bumpy! Thank you, SWBC team!

Well... All I will say is: SWBC Mortgage will look out for…read moreyou! I am a U.S.Army Veteran- and after my contract ended/discharge- 10 years later, here I am, interested in purchasing a home. I will HONESTLY say- SWBC has made this experience EXTREMELY PLEASANT!.. The entire staff works together- so I feel confident that I'm in good hands. Their communication is excellent- and they're very professional & informative.-- I'm sure I drove them all crazy with my anxious questions- due to my excitement of purchasing a home for the 1st time); And every time, they assist me with a smile. I'm not sure about other individuals- but I hate being 'out of the loop' when it's dealing with my family & myself.- And as often as SWBC have contacted me, I swear they have my email address & telephone number on speed dial. (Lol)... It's really reassuring to know that I'm in great hands! (*Plus- I was going to go with Veterans United Mortgage- but I'm glad to be working with SWBC... They offered me a slightly lower Interest Rate!-- and every penny counts) Thanks Jimmy, Rhina, Heather, Debbie, Tricia- and the rest of the SWBC family.

Jamie is one of the nicest guys I know. He has always been great with communication and setting…read moreclear expectation. I have worked with hundreds of mortgage professionals over the years and consider him one of the best.

From the owner: Fairway Home Mortgage NMLS 2289…read more LO NMLS 1044127 Texas Consumer Complaint and Recovery Fund Notice - bit.ly/FIMCDisclosures Equal Housing Opportunity Lender

Extraco Mortgage, specifically Staci Harrelson, was the worst and most unethical loan experience…read moreI've ever had. We were given a pre-qualification letter and repeatedly told all was good while waiting for closing day. We were told our DTI(which was calculated incorrectly)was too high the DAY before closing. This should have been calculated at the very beginning of the process.We reached out and spoke to management , but they did not seem to take it seriously. Luckily we were able to find another lender and close the loan. I do not recommend Extraco Mortgage.

Absolutely terrible customer service. Have been with them for 15+ years and the service keeps…read moregetting worse. Worse than that, they do not care to keep long term clients. Moving on to something much better. Buyer beware.

Dom Charles, Trey Grubb, and Scottie Campbell were great. I have already recommended them to two…read moreco-workers looking for refinance options, one of which has already started the process and is impressed by their care, knowledge, and promptness. Every email was polite and professional. They got me the rate I wanted and then some, the finance options and then some, and provided a seamless and stress-less experience, and then some.

I've been in the mortgage industries a zillion years ago, but I've never come across the situation…read morethat I found myself in. Thank God Scottie came to the rescue! It was one of those bottom of the 9th with 2 outs kind of situation. Scottie and his team were not only quick to find the solution, but they even pulled out a grand slam and closed us on time! To boot, our loan is fantastic! Y'all if you need someone to perform a miracle, Scottie Campbell is the man. I can't wait until my next purchase or refi with a normal typical situation to see him belt it out of the park! Thank you Scottie!

BEWARE!!!!! This company sells their loans to a mortgage…read moreservice called Lakeview also known as Loancare. By far the worst service you can imagine.....if you even consider to doing business with all the above you need to RUN!!!!

Beware of Ryan Sewell. He was dishonest to me on more than one occasion . Never returned calls and…read moretried to blast me on social media . I don't like confrontation, but this guy will not help you and is very dishonest .

As an expecting mother, I trusted Fairway Independent Mortgage Corporation to guide me through the…read moreFHA loan process. Instead, I was misled into closing on a dangerously unsafe home due to negligence, document misrepresentation, and an apparent pattern of prioritizing profit over people. Timeline of Events: 1. Serious Safety Issues Ignored Pre-Closing Prior to closing, my inspection report and repair amendment listed several major hazards: * Ungrounded electrical wiring * Missing GFCI outlets in wet areas * Active plumbing leaks Despite these clear FHA violations, Fairway closed the loan without confirming repairs. As an FHA lender, they were responsible for ensuring the home met safety and habitability standards. They failed. 2. Misrepresentation by Loan Officer Alisa Bailey, my loan officer, appeared helpful, but ultimately prioritized the transaction over my well-being. Rather than enforcing FHA safety compliance or the repair amendment, she allowed the closing to proceed, leaving me and my infant son in a hazardous home. 3. Falsified HUD Addendum At my in-person closing on June 30, 2023, the HUD Addendum was not included. It was emailed to me via DocuSign on July 5, 2023--five days after closing. In a response to my Consumer Financial Protection Bureau (CFPB) complaint, Fairway falsely claimed I signed it on the closing date and retroactively altered the document date. I have timestamped proof showing this was not the case. 4. Collusion with Appraiser & Inflated Value The property, built in 1961, had never been updated--yet the appraiser claimed it had brand-new plumbing and valued it far higher than its true condition justified. In reality, the pipes were so rotten and corroded that I developed a bone infection shortly after moving in, caused by exposure to contaminated water. The appraiser praised cosmetic paint jobs and minor aesthetics, disguising the home's complete lack of modernization and structural safety. Fairway accepted this inflated valuation without due diligence. 5. Dangerous Living Conditions Post-Closing Since moving in, I've experienced: * A gas leak, creating an immediate health hazard * A roof that nearly collapsed, despite being listed as "new" * Ongoing electrical safety risks * Severe plumbing issues requiring out-of-pocket emergency repairs * Worsened postpartum depression and anxiety as a result of these compounding stressors 6. Pattern of Avoiding Accountability Fairway continues to deny wrongdoing, despite evidence. Their CFPB response included false statements and ignored submitted proof. I believe there is ongoing collusion between Fairway, the appraiser, and other industry professionals to push unqualified homes through the FHA pipeline and avoid regulatory consequences. This has caused lasting financial, emotional, and physical harm to me and my child. Fairway had a responsibility to uphold federal standards, protect the borrower, and ensure document integrity. Instead, they enabled unsafe lending practices and continue to avoid accountability.

BEWARE!!!!! This company sells their loans to a mortgage…read moreservice called Lakeview also known as Loancare. By far the worst service you can imagine.....if you even consider to doing business with all the above you need to RUN!!!!