Roxanne, Shayye, and Sylvia S from the call center were stellar in making me feel important and…read morevalued. I have a dispite pending and whatever the outcome, I believe these ladies did their diligence for the best possibilities in my favor. Roxanne tried to calm me down, Shayye tried to relate to me, and Sylvia even had me send her supporting documents. Top Notch level of customer care!

Had automatic deposits go in at 5:59a. Had 2 small pending charges processing at the same time…read more Zero grace. Hit with 2 $29.50 'convenience fees'. Texell wouldn't even do a 1 time removal of even 1 of the charges. Worst bank customer service imaginable. Can't believe there aren't laws in place to protect unwealthy ppl from this greedy BS.

I needed an estate account set up; the staff at the Harker Heights branch were extremely…read moreaccommodating. I have banked both personally and business wise with several banks; the attentiveness and level of service I receive here is by far and away above any I have had from any other bank. The staff knows my name and always makes me fell welcome as I come in the door. I will look to them in the future for my personal banking needs.

we so appreciate all the help we are receiving trying to figure out the wire instructions that we…read morewere given to pay off a loan. thank you so much for your perseverance. much appreciated.

ATM hasn't worked since last week. When is this going to be fixed???? When I called she said…read moresomeone is going to on Friday or Saturday now here we are another week and still not working.

The tellers in this branch are inefficient and lacking common sense. They take people out of order…read morewho are waiting for services (without appointments). And are not willing to help customers out if it will take longer than their closing time. Wasted over an hour to open an account and the banker said it would take 30 mins to open an account (ridiculous). Will never visit this branch again...recommend nobody does, there are a lot of other banks that have helpful and knowledgeable bankers.

Worst customer service. Even though she was standing there with nothing to do she still did not…read morewant to help out.

Visiting family in Texas and came upon this bank! They were giving out free delicious barbecue…read moreplates! I will most difinetly be opening an account. Made a new friend- fellow relationship banker Eric Flores. Will be looking for him when im ready to open an account! Shout again! Thank you

Worst Bank ever…read more Close drive thru at 5pm on Friday's!! Who can bank like this? No virtual banker to help you I would never get a bank account here ever. This is a real definition of having bigger hours.

Ordered 600 in euros and when we went back to get them it was an$50 charge…read more Never told us that. Seems high for No work on their part.

I have had no problems with this bank. They a very friendly, professional and efficient. My funds…read moreare readily available. The bank is very convenient and accessible through online banking. They actually answer their phone and are helpful, which is more than I can say for other banks.

A Horrible Bank - JaneWatkins - Thursday, October 27, 2011…read more- 11:40 AM I opened a personal and business account with American Bank of Texas, NA on Adams drive in Temple Texas last year with over $30000.00. From the beginning I had problems with bank policies that required I come to the bank in person for things that other banks are able to handle over the phone. I decided it would get better as time went on. But it DID NOT get better, it got worse. I had my income tax return check sent to my account and they sent it back to the government!!! I was told I would have to sign something and then I could contact the government and have them send it again. It took me almost a month to get my return money. " They refused to cash a check I had given to a contractor when I had 10X's that amount in the account. Again I had to go in person to rectify the situation. After numerous other problems, to many to list, I went today to close my account and they refused to give me cash. They would only give me a cashiers check and when I ask why the only explanation I received was, "It is bank policy" This seems to be the only answer they have for anything. IF YOU DON'T HAVE ALL DAY TO SPEND AT YOUR BANK THEN DON'T USE THIS BANK!!!!!!!

I been with PFCU for a longtime but the service in Temple Tx is so poor, that I pulled my money out…read moreand moved it to Navy Credit Union in Austin. I would drive the 40 miles to find the lobby closed on Sat. That happened twice before I severed the relationship. Tried to call the branch several times and calls went to a national switchboard. The responses I received from th gave me little confidence.

I wish I could give it less than a one star review. Absolutely no customer service skills and they…read moreare downright rude. My father received a payout from a life insurance policy and it took him 3 months to get any money. They told him he had to request it. He said that is what he is doing. They told him it would take three week. Four weeks later he had me call them because he is deaf and still hadn't received his funds. They told me "you don't need to call, we will call when it is here" He finally went there and he said he wanted his money. He said he wasn't leaving until he got it. They told him there were calling the police and he told them to please do so. They miraculously came up with the money he wanted to withdraw. They then called Adult protective services and accused my nephew of abusing my dad for his money. The kicker was it was my nephews life insurance policy that my got received because my nephew passed away. My dad didn't even have the account until my nephew passed away and neither of them even lived in the state at the time. My dad changed banks but they told him it would be a $28..00 fee to transfer and I told them he wasn't going to pay to get his own money. They then said well we can do a bank check for free! Appalling! They were the ones abusing him. The branch has since closed but it was not a shock. The only surprise was that it was open as long as it was.

Very difficult to deal with, electronically & in person !!!! Took out cash & no one even checked…read moremy ID?!?!?

Polite, helpful, and they will happily explain anything that has to do with online banking or any…read moreother service they offer. Just ask. I have been doing business with them now for 50+ years.

NFCU's professionalism and customer service is deplorable. I wrote my mother a check. And today,…read moreshe tried to deposit it with no success. The teller wouldn't give her a reason why. For security purposes, I can understand that. However, when I called NFCU and asked if there were any restrictions on my account, I was told no and that were was no reason notated on my account, "or my mothers" as to why she was denied the available funds. This was an inconvenience for my mother. Either this was incompetence on the bank teller's behalf or this was a personal matter which resulted in my mother being denied the available funds. This isn't the first time I've had a bad experience with NFCU and I no longer use them as my main banking institution. My hard earned money is really no good here. Please shop other options for your banking needs.

I'm retired military army veteran Navy Federal credit Union advertised that therefore military and…read moreveterans in the families. My experience with Navy Federal credit Union after being with them for 14 years they are not here to help us They go to your account charge you a fee. The fee should not have been in charge of $100 out of my checking account and they would not refund it back to me when it shouldn't happen in the beginning. Navy Navy Federal credit Union is only out for the money My experience January 31st 2025 was a bad experience I would not recommend Navy Federal to my military Conrad's that I serve with nor my fellow veterans They do not care about us They only care about the money. So sad