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    First United Bank - Temple

    3.0 (2 reviews)
    Closed 9:00 am - 4:00 pm

    Services - First United Bank - Temple

    Personal banking

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    11 months ago

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    15 years ago

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    PenFed Credit Union

    PenFed Credit Union

    (12 reviews)

    I been with PFCU for a longtime but the service in Temple Tx is so poor, that I pulled my money out…read moreand moved it to Navy Credit Union in Austin. I would drive the 40 miles to find the lobby closed on Sat. That happened twice before I severed the relationship. Tried to call the branch several times and calls went to a national switchboard. The responses I received from th gave me little confidence.

    I wish I could give it less than a one star review. Absolutely no customer service skills and they…read moreare downright rude. My father received a payout from a life insurance policy and it took him 3 months to get any money. They told him he had to request it. He said that is what he is doing. They told him it would take three week. Four weeks later he had me call them because he is deaf and still hadn't received his funds. They told me "you don't need to call, we will call when it is here" He finally went there and he said he wanted his money. He said he wasn't leaving until he got it. They told him there were calling the police and he told them to please do so. They miraculously came up with the money he wanted to withdraw. They then called Adult protective services and accused my nephew of abusing my dad for his money. The kicker was it was my nephews life insurance policy that my got received because my nephew passed away. My dad didn't even have the account until my nephew passed away and neither of them even lived in the state at the time. My dad changed banks but they told him it would be a $28..00 fee to transfer and I told them he wasn't going to pay to get his own money. They then said well we can do a bank check for free! Appalling! They were the ones abusing him. The branch has since closed but it was not a shock. The only surprise was that it was open as long as it was.

    Navy Federal Credit Union

    Navy Federal Credit Union

    (14 reviews)

    NFCU's professionalism and customer service is deplorable. I wrote my mother a check. And today,…read moreshe tried to deposit it with no success. The teller wouldn't give her a reason why. For security purposes, I can understand that. However, when I called NFCU and asked if there were any restrictions on my account, I was told no and that were was no reason notated on my account, "or my mothers" as to why she was denied the available funds. This was an inconvenience for my mother. Either this was incompetence on the bank teller's behalf or this was a personal matter which resulted in my mother being denied the available funds. This isn't the first time I've had a bad experience with NFCU and I no longer use them as my main banking institution. My hard earned money is really no good here. Please shop other options for your banking needs.

    I'm retired military army veteran Navy Federal credit Union advertised that therefore military and…read moreveterans in the families. My experience with Navy Federal credit Union after being with them for 14 years they are not here to help us They go to your account charge you a fee. The fee should not have been in charge of $100 out of my checking account and they would not refund it back to me when it shouldn't happen in the beginning. Navy Navy Federal credit Union is only out for the money My experience January 31st 2025 was a bad experience I would not recommend Navy Federal to my military Conrad's that I serve with nor my fellow veterans They do not care about us They only care about the money. So sad

    First United Bank - Temple - banks - Updated May 2026

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