I was the victim of fraud on Monday 2/24/25 where my phone was hijacked. In the short amount of…read moretime the hackers had they either attempted or were able to hack my bank account. My access to my online banking was locked down where not even I could log on to change the log in credentials, temporarily lock my cards or order new ones or even assess my account for losses. I was told it was for my protection. I am no longer located in Michigan and was told since I was out of Huntingtons footprint I would need to visit a branch. Im out of state and cant even afford to buy lunch after paying my bills. I am 68 years old and a retiree of the bank when it was in good standing with the community it served and was called Citizens Bank. I worked at Citizens for 17 years and through many buy outs and mergers until I retired in 2015. I was told the bank would place a 90 day hold on my account until the fraud was resolved. I am on a fixed income and make less than $1 thousand dollars month and after paying my bills Im lucky if I have $2 left and they want me to wait 90 days and not pay my bills. In what reality do they live in that they think a person can survive that? The other option was for me to write and send a notarized letter to close the account and they will send me a cashiers check for the amount in the account. With less than 4 days before my direct deposit was to hit the account they are going to stop me from having access to all I have in the world. After begging everyone up the food chain at Huntington I was able to get a supervisor who after listening to me beg and whail for help got authorization for me to have access to my account. That came with a price as about an hour after I logged onto my account and changed my credentials and temporarily locked my cards I got a welfare check from the local police because my bank was concerned about me... I did mention that it is situations like these that cause people to harm themselves which in hindsight I should have kept to myself. My advice would be considering this review and evidently the rest of the 1 star reviews is have a back up bank and only use Huntington when you have to. I appreciate my bank keeping me safe from the hackers but who keeps me safe from my bank?

I have been a loyal customer for over a year and as of today my account was just closed for a…read more"risk"! I was not given an explanation, because What kind of risk could I have emposed??!!! I put MY money from my 2 businesses in and I use it, so what risk am I taking? They were very unprofessional and treated me very badly. I still don't know what I did wrong, and was demanded to withdraw my money. This isn't right and everyone should deserve an explanation to why your being closed out when you don't get any notice! I thought they were the the best bank but I was wrong

I don't think depositing a check into my account could have taken longer or been more difficult…read more And yet the drive up teller didn't deposit the check. Customer service is dead!!

Terrible bank. Super slow and never have any money. Their response, well you need to go to another…read morelocation. You closed so many branches already i drive over 30 mins to get here, wait 15 minutes only to find out you dont have any money and i need to drive even further. Avoid huntington bank at ALL costs. What a complete joke of a bank

Every time I go here I wait 2-4 hours in their drive thru. Unfortunately the lobby isn't ever open…read more Not sure a "lack of staff"is accurate. This only seems to happen of Fridays.

There is a angel and a financial wiz that works at this place named Lori loke" she's the bestest!…read moreThis is my experience when receiving help from her" so I rate financial plus excellent cause of angels like her" been a member since it was Westside credit union" thanks lori

Financial Plus also denied me for a loan and didnt notify me of their decision until i followed up…read moremultiple times and on the last call for which i was on hold several minutes, they sicked their CEO on me to gjve me the bad news. I applied for a loan with another local bank and got approved. Not only was i approved for one loan but have since applied for and received approval for a second loan and have increased my credit rating thru exemplary payment history. MS. S