Nothing against the staff they are always nice but there are always under staffed. I usually only…read moresee 1 person working. How unfair to customers as well as the staff.

Thank you so much Maranda and Alexis for helping me with a stressful situation when I thought no…read moreone was listening you both heard me and I really appreciate that.

We got a great auto loan from them to finance a brand new car. I think I would rather have a higher…read moreinterest rate than the hell. They have put my husband and I through with their dysfunctional staff. We have the payment automatically deducted from our bank account, it shows that it is taken from our bank account when we look at our statement but according to them, they have not received payment. We give them proof of insurance all that good stuff registration on that brand, new car and yet they send us a bill for $4000 telling us that we never gave them Car insurance information. How stupid would we be to drive a brand new 2022 car without insurance. Every time we have called to get things corrected. It has been either screwed up even more or has not been corrected at all. I've spoken to many different people and they still have not got it right. I would never recommend this place to anybody.

Prejudice treatment …read more. Arrived in person to open an account qualifying using the donation to Salvation Army Bed and Bread program. Confirmed three times in advance I could open out-of-state with with a donation, yet donation had to be done in person. State residency not required. Fine and well, I visited in-person. When so arrived I was asked for state ID and when my ID was out-of-state, agent got irate and walked me out the door, couldn't even get to the office to discuss. The agent was completely unable to speak to the Salvation Army qualification. I remained calm and professional as the agent kept raising their voice and causing drama. My only option was to leave. I drove to a near by location where a greeter asked why I was there. There was about a 10-15 minute wait while the person responsible for opening the account called the other branch - I was told I didn't qualify as I was out-of-state. This person was ALSO unable to speak to the in-person donation. The person insisted state residency required, gave a blanket apology for all the misinformation from everyone else in the past, tells me that page is very confusing and it would be fixed - sends me on my way. (Side note - qualifications never NEVER updated..a year later qualifications are the same...in-person donation still present. We since confirmed in-state ID/residency was NOT required for a new account. At this point ELGA started to backfill reasons for denial, which are now different than the in-person visit The decision was based on prejudice, and the bank rallied to support the original denial. The CU continues to ignore the original denial and gives new reasons as we made a case at higher levels within CU. ELGA business practices are highly questionable, subjective and prejudice.

Manipulated member request for account print out. Hidden loan documents pushed through unsigned…read moreclosed my banks credit cards sent unknown letters to creditors- Members at risk banking here!!! Manipulate loan approveals-- hold deposits of ssi and pensions not deposited as sent building their, interest$$ not Members. Unethical transactions to fraudulent actions by credit union.

This is my main bank even though I live an hour away.I used to live there and just never changed…read moreit. I've had lots of loans through them and everything always run smoothly. the one thing I hated the most about this bank was that it was super slow. the drive-thru was really really bad I guess the inside wasn't as bad but it was still a pretty long wait.even if it didn't seem busy... you are always going to wait at this location.maybe understaffed.

Love this bank. They're fast and efficient in what they do. They're super nice and accommodating.read more