There is a angel and a financial wiz that works at this place named Lori loke" she's the bestest!…read moreThis is my experience when receiving help from her" so I rate financial plus excellent cause of angels like her" been a member since it was Westside credit union" thanks lori

First let me say I have been banking with this company since 2006. The only benefit I have ever…read morereceived from this Credit Union is financing a car. I have always kept a generous balance and a good credit score. I was approved recently for a $32,000.00 car loan that I didn't take, but I was declined a personal purchase loan for $5,000.00. I was bothered enough to go and ask why in person. All the reason's were not well taken and FPCU lied about my credit being a 687 when even on my personal bank app it was listed as a 704 in real-time, and my other two scores were even higher. I have my on thoughts on why I was turned down but I won't say because only God knows the truth. If you want more than a car loan, I suggest you put your money in a organization that will help you achieve goals.

5 Open hours I like to bank includes weekends…read more Pam is my favorite teller All of them have been great to work with

Prejudice treatment …read more. Arrived in person to open an account qualifying using the donation to Salvation Army Bed and Bread program. Confirmed three times in advance I could open out-of-state with with a donation, yet donation had to be done in person. State residency not required. Fine and well, I visited in-person. When so arrived I was asked for state ID and when my ID was out-of-state, agent got irate and walked me out the door, couldn't even get to the office to discuss. The agent was completely unable to speak to the Salvation Army qualification. I remained calm and professional as the agent kept raising their voice and causing drama. My only option was to leave. I drove to a near by location where a greeter asked why I was there. There was about a 10-15 minute wait while the person responsible for opening the account called the other branch - I was told I didn't qualify as I was out-of-state. This person was ALSO unable to speak to the in-person donation. The person insisted state residency required, gave a blanket apology for all the misinformation from everyone else in the past, tells me that page is very confusing and it would be fixed - sends me on my way. (Side note - qualifications never NEVER updated..a year later qualifications are the same...in-person donation still present. We since confirmed in-state ID/residency was NOT required for a new account. At this point ELGA started to backfill reasons for denial, which are now different than the in-person visit The decision was based on prejudice, and the bank rallied to support the original denial. The CU continues to ignore the original denial and gives new reasons as we made a case at higher levels within CU. ELGA business practices are highly questionable, subjective and prejudice.

Manipulated member request for account print out. Hidden loan documents pushed through unsigned…read moreclosed my banks credit cards sent unknown letters to creditors- Members at risk banking here!!! Manipulate loan approveals-- hold deposits of ssi and pensions not deposited as sent building their, interest$$ not Members. Unethical transactions to fraudulent actions by credit union.

We had some business to do after a loved one died. The ladies there - Nicole, Debra (sp?), Shamika…read more(sp?) - could not have made the experience any better. So friendly and knowledgeable and thorough. Dealing with loss AND paperwork is never fun, but the team here made things as pleasant as possible - even as the branches in our 'bigger city' out of state couldn't figure things out. Truly wonderful.

WARNING. Avoid Chase Bank in Swartz Creek…read more Live next to this branch. Went inside to pay rent. This location has drive thru lanes but, NONE available - NONE can be used? Inside, the so called employee acted as if I interrupted them? I asked to pay rent - they said we do NOT deal with cash??? This bank does NOT accept nor dispense cash??? I was rudely told to go to another bank OUT OF TOWN. What is the point or reason to have a physical branch building that does NOTHING???? HOW in today's world can a bank NOT accept cash???

Bait and switch. The manager steered us towards an account that he knew we wouldnt qualify. Went…read moretheough the whole process of opening 2 accounts and were planning on transferring EVERYTHING. Then he hands me paperwork with no explanation. I read it when I got home and I was going to have to come up with 15grand to have the incentive that was promoted. It was disingenuous and deceptive. Id give it NO STARS!

Erin Smith has been extremely helpful with me along with very helpful suggestions regarding…read moreinvestments. Very attentive to my needs. Dayron

Wow every time I go to this branch I experience issues with Shelley. She needs to be fired. She's…read moredisrespectful. She is rude. She has an attitude problem. Every time I deal with her is an issue with some thing. She's literally rude and deny me service several times I don't have an account there come here to cash my work check and it's always an issue. I should not have to be treated badly because someone doesn't know how to act. I think Shelley should be fired.

This is my main bank even though I live an hour away.I used to live there and just never changed…read moreit. I've had lots of loans through them and everything always run smoothly. the one thing I hated the most about this bank was that it was super slow. the drive-thru was really really bad I guess the inside wasn't as bad but it was still a pretty long wait.even if it didn't seem busy... you are always going to wait at this location.maybe understaffed.

Love this bank. They're fast and efficient in what they do. They're super nice and accommodating.read more