i would not recommend this bank! i requested statements to be sent to my accountant, for tax preparation. they were never received! now, my taxes will be late! this is unforgivable! read more

I won't even give one star! Employees don't know how to do their job! Don't use the branch located at 192, in St.Cloud, Florida. If you have any legal work to be done, the bankers at this branch are so incompetent at there job duties that they take your information and all your legal documents out of your possession, walk out of the office to a back room, where "supposedly" enter it into the system. Then when you need the documents retrieved for the purpose of conducting your business related to the legal documents supplied earlier, the bankers tell you that the documents are only saved for one year, thus they need to be resubmitted. This process will take an additional 72 (minimal). This is a LIE! The bank must keep documents for at least 5 years, or longer if the account is still open and active. It turned into a shouting match between myself and the banker. I left and went to another branch. At this particular branch there was a banker, that actually knew how to do her job and had no difficulty finding the legal documents that I had given to the bankers at the CHASE branch / 192 St. Cloud, in January 2024. WOW! That was over 1.5 years ago. After I completed my business with the CHASE branch, that had a knowledgable banker, I sent emails to both of the bankers that work at the 192 branch, in St. Cloud. The emails were straight to the point and I wrote how much I despise individuals that have a job, that they cannot perform. I wrote to each of them telling them to get better training and learn to do better at their job and NOT JUST COLLECT A PAYCHECK! To my surprise, I went to use my CHASE Flex and CHASE Unlimited credit cards ... both were denied. I found out that ALL my CHASE credit cards including my Amazon/ Chase card were closed. I guess the bankers didn't like me being so truthful. As I departed the CHASE bank 192/ St. Cloud, I told the one banker " You SUCK at your job!" Thank you so much for your horrible service,associate banker/A.P.C-D and Private client banker J.M. REVENGEFUL ACTION.... Remember KARMA IS A BITCH! It will wait for the right time. read more

Avoid this branch, lack personnel. Not sure why they want to schedule an appointment and they wont meet you on time.

I became a customer of Chase in Colorado in 2001. I have of course had to over look a few things over the years. Because I am now disabled, I have to use meal delivery services. Six days ago I made such an order. The meal delivery service put a temporary hold on funds in my account. An hour later I received my order and I was charged for the actual amount. According to the meal delivery service, they released the hold at that time. The hold is still on those funds. I called Chase to find out why. I spoke to a gentleman and explained the situation and that I had had to cancel an important doctor's appointment because of this. He told me it was policy and I would have to just wait for the funds to be released. I told him this was not okay and asked to speak to a manager. Boy I hate asking for a manager. It is something I rarely do. He said he would get someone but assured me the answer would be the same. I spoke to the manager and yes the answer was the same. I told the policy was unfair and it was hurting me as I cannot see the doctor I need to see. I know there is not a technical or business reason for this. The hold should fall off automatically when the charge is finalized. Essentially I have been charged double. I am closing my account with the meal delivery service and will be finding another bank. If it was one day, it could be a product of a poor coding in the bank's software. That does not account for 6 days. This is an unfair practice, that is in place to make the bank money. No customer should have to suffer in service of the bank's greed. read more

57/100 in 2016 challenge Nice bank, Nice employees. Great bunch of people who work here. This used to be a Washington Mutual before it was a chase. Everyone here is very personal and understanding of whatever your needs maybe. This location inside and in the drive thru other than the ATM machine never seems busy to me. If there are cars in the drive thru it's just as easy to park and go in and be helped right away. I have had to use their notary service on many occasions(even thought I am a notary myself) and they do not charge you no matter how many things you need done as long as you have an account there. They have even notarized things for myself and my husband even though he is not on my account free of charge. The lines when you need special services even appear to be faster here than in other locations. I love the Saturday hours. read more

Terrible customer service. No one cared to greet us when we came in or ask us if we needed help. I worked for chase for a long time and this is not how you treat customers. There were only 2 bankers working and neither of them were helping anyone when we came in. One had an appointment in 30 mins and they could've easily taken us and chose not to. They chose to ignore us the entire time. The other banker who supposedly had an active appointment then chose to help and greet random people coming in rather than help us. This is an extremely poorly managed branch. I wouldn't recommend coming in here to do any business. No sense of urgency whatsoever. The girl who is supposed to check in clients was nowhere to be found when we initially came in, and there was another lady who came in and was just as confused as we were. No sign in sheet. No ipad or kiosk to check in either. The young girl who did mention that we are to check in with her did so after us sitting down for 15 mins. She clearly had no experience and only solution was to get us to come another day. Look at other reviews. We are not the only customers this happens to. Avoid going to this branch is you can! read more

Great customer service. I love banking with Chase. But if you sit down in the lobby to wait to talk to a personal banker rather than a teller, you WILL be there for a long while. Highly recommended company! read more

I didn't believe it for a long time but the employee scam is very true. I worked for this bank as a national achieving banker 3 years in a row and the number 3 producing Relationship Banker II in FL 3 consecutive years in a row. In other words I sold over 2000 credit cards (Freedom, Unlimited, Sapphire... blah blah I was a hamster in a wheelhouse, nothing more). I graduated at the age of 21 with BS in accounting and finance then CHASE bank recruited me.. And I will admit I got caught up in what I thought to be a good thing for a LONG TIME. In hindsight things became so clear..... Due to regulation we had to do things the "blue track way".. Extremely manipulated. Otherwise its bulldozer mentality. I grew up in a very human down to earth middle class family that taught the difference between right and wrong. Blinded by hard selling and being VERY GOOD at it, it was easy money in my pocket. Also if your good at hard selling you are praised like a king, which I did not realize at the time. Its completely savage what goes on behind the CX eyes is worse. I began to cope... Really I was encouraged to cope in EXTREMELY UNHEALTHY ways. They promote internally psychologist with plenty of meds to prescribe for whatever. So yes, everybody you see working in the trenches of CHASE bank has either been there LESS THAN 5 years or is on some serious medications. 9/10. That is guaranteed. I had the honor to met James Dimon in 2016 NASHVILLE at the National Achieve conference (WOW so cool at the time), if you don't believe me msg me and I'll personally send you a picture of us two, no problem. I was lit up on wine and chicken but nonetheless for a 27 year old inspired accounting and finance professional I was in the clouds... I was let go from the bank on 2/15/2018 at 3pm when all was quiet. I had nightmares about the bank ever since then.... for the way I was made to treat customers. People.. I sold over 2000+ credit cards. I used to open average 45 checking accounts per month (60+months), 40 savings accounts per month and the investments........ WOW. You want to talk about unsolicited pressure and unrealistic SALES GOALS.. I saved a lot of money while working at the bank.. buying my first house and car... working as a PUPPET MASTER for a long time and that's how I'm gettin by today (grateful). I graduated with a BS in accounting and finance from UCF and companies do not recognize experience from a retail bank. I didn't understand why.... until I took a hard look at my work history and who I worked for. CHASE BANK. JPMC is the largest SCAM I've ever seen and it must be looked into. One VERY IMPORTANT thing you should know if that CHASE bank will move bankers around from branch to branch within a local range to keep them tilted and QUIET. This needs to be looked into. Hindsight is always clear they say.... I could not argue I was fired by Heather Bogan (A COMPLETE COWARD) over the phone after working for that bank for over 5 years. They waited for an internal audit to fire me. I was fired they say for "not following company policy" opening a business account for Jimmy Bears in saint cloud FL (one of my best customers, KNOWN like family) Vinny was opening a new business account to cook BBQ for fallen VET families. What a guy... Took me about 1.5 hours to open the account and I was the only one in my branch able to do the job (SBS GARBAGE). The internal auditor was in my office (makes 3) sitting 3 inches to my right the whole time. (THEY CAN SEE MY KEYSTROKES..???) As a CPA candidate next year, they need an EXTERNAL AUDIT in more than 5 ways. Please if you bank at CHASE or have investments with JPMC please know you are getting robbed and supporting a VERY corrupt culture. There are plenty of better more valuable options... (Vanguard, Fidelity, SCHWAB) Kevin Dunn AGE 29 YOUR PAYING THE BANKS OVERHEAD. You probably paid my $85,000 salary if you invested funds in Orlando between 2013 and 02/15/2018. Stop it or at least ask hard questions.... bankers strong arm people, especially new ones and inexperienced ones, until they realize what they're doing. read more

Chase Bank Saint Cloud FL. This bank was terrible before the Corona Virus but now it worse here! you have two lady speaking in broken English at the door telling people you cant come inside but only 1 at a time and the wait is long. well maybe its because there's only 1 teller and the rest of the employee's are gossiping inside doing nothing. I understand the importance of not having a lot of people inside bank, but now the group is gathered inside the entrance and outside the door? lady at the door tells me why don't I use the drive-up or the ATM machine in tone as if its a brother for he to stand there guarding the door. No because I have important banking that has to conducted by a teller. As a valid customer for over 35 yrs with Chase I Have to say this bank is no where close to the banks up North! read more

This location does not let customers use restroom. A basic human right. So make sure you didn't drink a bunch of water before using Chase services because restroom is not one of them. read more

I have been with this bank for years dor a business and have always made an deposit by putting the money in a deposit bag and dropping it a cashbox. About 2 wks ago i placed the money in and when reviewing our bank statement i realized the deposit made was $300 short. Im 100% sure all the money was there especially after we had 3 people verify the amount. I called the customer service dept and they advised they will put in a claim in and contact me in 24 hrs. After 3 days no called received. I finally got a hold of them and was transferred to 6 people!!!! Yes 6 people!!! They kept transferring me saying they transferred me to the wrong department ans they couldn't help me. After the 6 person and an hr and half later they wanted to transfer me again and I refused i asked to speak to a supervisor and had to wait another 8 mins later. When speaking to the manager ans explaining everything all over again all she could say "there's nothing we can do". The reason because she doesnt work in a branch. That was there only answer. I asked if she can at least contact the branch and look into it for the reason we have never been short especially $300!!! And supposing the first lady put a claim in. Her answer again was "there's nothing we can do" and she couldn't help and no claim can be made. A chase bank contact help with missing money placed in a deposit bad....aint that something!!! I dont understand why after 6 people no one knew to tell me they couldn't contact the branch. Couple days later went into the bank and the lady knew right away about the deposit. She said she was surprised money was missing because we were never short i asked why she didn't notify us and her answer was they dont contact ans "there's nothing she can do"....so i wonder what does chase bank do!?!?!? Not keep our money safe!!! Or make us feel like our money is safe!!! Even for missing money in the bag in their box nothing can be done. Not even an apology foe missing money. Chase bank has NO ANSWERS!!!! read more

The tellers are really nice and they always remember me. They always give my son a lollipop. The lines are never long and when they start to get long, they send someone else out to help. read more

One of the employees misinformed us about important account informantion which in turn made us ineligible for a $300 credit for opening a new checking account. When we spoke to the branch manager Yadira about it she was very rude and unhelpful about the situation. read more