I was with Suntrust for many years, until they merged with BB&T to become Truist. I've had an issue…read moreor two, but last week, my Truist debit card was denied when I had plenty of money in the account, then I tried to use my Truist credit card, denied as well!!! So I pay with a different credit card. Later that day, I went to buy a $1.29 song on Amazon, declined! Next morning I call to see what's going on, and I'm told my account has been locked due to suspected fraud. They tell me they are investigating and will let me know something asap. Later that day, I get an email, a text message, AND A PHONE CALL to tell me my $1.29 Amazon charge has been blocked... BUT THEY COULDN'T EVEN LET ME KNOW MY ACCOUNT WAS LOCKED. So I waited 3 days then called to see what was going on. I've got bills to pay, and they have all my money tied up! Now they tell me they are CLOSING my account, and will mail both my checking and savings account balances, and I would have them today, the 17th. THEY DIDN'T COME TODAY!!! BUT I DID GET THE LETTER TELLING ME MY ACCOUNT WAS CLOSED!! SO NOW ONE BILL IS LATE, AND I PAID ANOTHER ONE WITH ANOTHER CREDIT CARD. SO I CALL THEM AGAIN. "OH SO SORRY, WE MAILED YOUR CHECKS TODAY, YOU SHOULD GET THEM WITHIN 6 DAYS". If I HAD a worst enemy, I would recommend Truist Bank to THEM, but I would warn everybody ELSE to avoid them!!!

Worst bank ever multiple calls for CC issues. Calls go to Philippines so language issues! Many…read morecalls and issue not solved get same canned response every day!! DO NOT BANK HERE!!!

Love everything about the location. EVERYTHING! This is the place you go where everyone knows your…read morename. I have on been going here for about 3 months but have been extremely satisfied. These is the branch my employer uses for their business accounts. As I am the bookkeeper. This is the branch I use. I have used both the drive thru and in the branch services. Lines here are never long staff has all been polite and professional on all occasions. Branch is set up that you are greeted as soon you enter by the customer service check in desk. As I am fairly new on to this branch and have not been added to the accounts yet, I am asked for ID each time I make any transaction. On my most receipt visit I went into the branch and left my drivers license. I was called immediately by the teller that checked me to advise me that I had left it in the branch. I did not see the message until the next morning and before I could even leave my desk to go pick it up she was calling me back a second time. I wouldn't hesitant to recommended then to anyone.

i would not recommend this bank! i requested statements to…read morebe sent to my accountant, for tax preparation. they were never received! now, my taxes will be late! this is unforgivable!

I won't even give one star! Employees don't know how to do their job!…read more Don't use the branch located at 192, in St.Cloud, Florida. If you have any legal work to be done, the bankers at this branch are so incompetent at there job duties that they take your information and all your legal documents out of your possession, walk out of the office to a back room, where "supposedly" enter it into the system. Then when you need the documents retrieved for the purpose of conducting your business related to the legal documents supplied earlier, the bankers tell you that the documents are only saved for one year, thus they need to be resubmitted. This process will take an additional 72 (minimal). This is a LIE! The bank must keep documents for at least 5 years, or longer if the account is still open and active. It turned into a shouting match between myself and the banker. I left and went to another branch. At this particular branch there was a banker, that actually knew how to do her job and had no difficulty finding the legal documents that I had given to the bankers at the CHASE branch / 192 St. Cloud, in January 2024. WOW! That was over 1.5 years ago. After I completed my business with the CHASE branch, that had a knowledgable banker, I sent emails to both of the bankers that work at the 192 branch, in St. Cloud. The emails were straight to the point and I wrote how much I despise individuals that have a job, that they cannot perform. I wrote to each of them telling them to get better training and learn to do better at their job and NOT JUST COLLECT A PAYCHECK! To my surprise, I went to use my CHASE Flex and CHASE Unlimited credit cards ... both were denied. I found out that ALL my CHASE credit cards including my Amazon/ Chase card were closed. I guess the bankers didn't like me being so truthful. As I departed the CHASE bank 192/ St. Cloud, I told the one banker " You SUCK at your job!" Thank you so much for your horrible service,associate banker/A.P.C-D and Private client banker J.M. REVENGEFUL ACTION.... Remember KARMA IS A BITCH! It will wait for the right time.

My grandson who is 20 years old with excellent credit rating, Great income, and low to very little…read moredebt was declined for loan recommended by credit karma solely based on his age and purely discrimination. I don't recommend regions bank at all!!! I also told him file formal complaints with the state!!! There are many more legitimate loan places other than regions!!!

I do not recommend this bank. After opening a new office in Florida, we scheduled an appointment to…read morecome in. Soon after scheduling, we got an email saying it's being rescheduled, but had no other info. Finally after clearing everything up I went to the appointment. The manager there Armando then says we need to be showing up on Sunbiz, and until then he can't help us. Not sure why this is, but ok, maybe company policy. He says once we show up we can come back and he'll get us all taken care of. So, for a week, I tried to email him and the person who setup my initial appointment but kept getting an email reject message. The appointment person says that email cannot be sent directly to that address where his kept bouncing back as a retry. Finally, I went back and tried to wait, the person at the front counter (in a complexly empty bank) couldn't be bothered and said nothing at first. Another person there sitting in the office did the same. As the teller leaves, she says bye to the other employees and as she is walking out, tells me to take a seat and someone will get to me when they are free. After about another five minutes, the person sitting in the office picks up her stuff and says, "someone will get to you when they are free" as well. Finally at about 4:45, the manager Armando comes out and says, I remember we spoke prior, but how can I help you? I told him we spoke prior and he informed me to come back when our business showed up on sunbiz. He was like, oh ok! I then told him, so I'm here so we can open that account. He says, no, we close at five, but I can come back Saturday (it's Thursday today). Maybe it's me, but the times I've been to this branch, or passed by since we do a lot at the UPS in the shopping center, it's dead empty. I guess if this is how it is to open an account here, we will keep the two current banks we use. While the experience wasn't beyond horrible, I see a lot of reviews about Regions online and can only imagine how poor they treat customers once they are signed up.

I've been using this bank for many years, it was my first bank when I was in high school. Every…read moretime I needed to deal with someone that wasn't just the tellers, I got the same person. Today I needed help with a loan and Jessica made the process smooth and easy. Last time I tried to do the loan at the dealership and it was just awful. If you have the opportunity to switch banks and want a really good one, I recommend this addition financial branch.

If you are like me and have banked here for 30 years plus, you have watched the Central Florida…read moreEducator's Federal Credit Union go from a family place to an impersonal corporate blow hole. The policies and paperwork are so complex that everything takes forever. The "Appointment" policy favors the employees and not the customers. The way that walk ins are treated is deplorable. Happy to wait without the beratenen and posturing. Interest rates are scary low and fees are on the rise. You have to request an English speaking customer service person and they may or may not speak clear English at the Saint Cloud branch. International travel consideration are ever changing and does not make for comfortable and trustworthy access to one money. Nearly every transaction is painful as the literacy level and professionalism is simply not in place due to the salaries offered. Today I pulled my life savings out of this institution because I just can not trust any of the transactions done by limited English speakers. Last I checked English was the official language of the great State of Florida, but one would never know it by visiting either the Kissimmee or St Cloud branches.

Reading the reviews of this bank and I'm not surprised why such a low rating…read more I was greeted by Bank Manager Alejandro Messa and he greeted me right away that if I don't have an appointment they will be happy to get me one because it is the holidays. I arrived at 11:00am and they close at 12:00. He made me feel that he wanted to go home early. Sounds like he is annoyed that there is a walk in on a Saturday. It's the feeling that you greet your customers, not even a smile or a good morning. As others have noted in their reviews, they don't have the customer service. Looks like it starts at the top, Mr Messa may need training in customer service.

I've seen this place change crews so many times. And now I think I'm happy my mother finally moved…read moreon. She was a teller here for many years. When she first moved here I remember loving the ambience every time I would come and visit. Slowly as the crew changed I noticed I would dread coming in to stop by. Everyone just got too serious. Lighten up a bit, life is awesome! :)

The Bank of America in St. Cloud Florida was not my favorite banking experience. Even though the…read morecheck I wanted to cash was drawn on an account holder of the bank they were going to charge me eight dollars to cash the check. OK I get it if the check was not drawn on their bank but I declined to pay the eight dollars and brought the check home to deposit in my own bank.

They set up an appointment because my information needs to be updated. I show up 2 mins late and…read morethey don't want to take me in because they are busy. Thanks for wasting my time.

Horrible wait time and rude offensive bank employee. She thinks she's doing you the favor when you…read morewait in line for 1.5hours because she accommodates you and "works in" what you need. Rude, offensive and quite frankly an HR nightmare and grounds to terminate her job if some of the her boss becomes aware of her interactions and comments.

The new Bank of America on Narcoossee Rd. does not notarize wills! I walked in today and was told…read morethat they did not. So sad.

Wilda at the Clermont -Four Corners branch was amazing. My daughter and I had multiple issues that…read moreneeded assistance, and she took care of it! Give her a big raise!

I've been banking with Fairwinds for years. Amy service specialist always treated me like family…read more She's professional and knowledgeable. I wish I can give her more than five stars Thank you Amy!