It is a bank. I deposit money and it goes into my account. I withdraw money and they take it from…read moremy account.

This is for the Renton Branch on 4th. i really hate going into banks and avoid it at all costs. but…read moreDaryl B really was a doll and went out of his way to help solve my issues without making me feel like an inconvenience which most bank people tend to do. They also have a teller whose name I'm not aware of but he is outstanding and i think I'm not the only one who will wait for him to avoid the other tellers. He is also friendly super competant and amazing. This branch is fortunate to have multiple good people. And I m grateful too for on the rare occasions I have to go in, the experiences are pleasant. I appreciate it :)

Worst branch ever. I deal with branch all over and the manager here Veronica doesn't know her…read morebusiness. It's a shame the last manager was great Wells Fargo should really do better!

WARNING: DO NOT CHOOSE Wells Fargo for business account needs. WF failed to set up my account…read moreproperly 4+yrs ago so they ask just asked me 4+ yrs later to fill out a missing beneficiary form. I did so at the branch as soon as received the one and only letter in the mail (did not even receive a phone call warning). The branch staff was friendly but "loss prevention" aka the virtual customer service teams still could not lift the hold on our account after spending hours trying to reach the proper dept via WF CS lines to find someone to fix the issue. Only to have them still close my business accounts without proper communication back to me, leaving us in a lurch, forcing us to open a new business account elsewhere to ensure our business transactions are uninterrupted, because they no longer want my business due to a paperwork mistake created by themselves! I am spending days of work to set up all new accounts elsewhere and redo all our ACH bill payments. Even the branch associates complain of getting proper help for their customers due to lack of system processes and escalations. I have never experienced such disregard, lack of ethics, and disrespect to customers from a bank. Avoid WF at all costs!!! No stars but this forces me to select a star!

Competency! The Branch manager couldn't do a simple currency exchange. Lots of waiting and even a…read morebotched appointment. Wasn't able to meet simple banking needs in over an hours time. No wonder the parking lot is always full. That's what happens when people can't do their job. Taking my money elsewhere. The check in person told me I have to wait an hour to meet with the one person that can do currency exchange after I'd been given the runaround for over 30mins. Get it together! I'm done!

Angelica Munro is the absolute rudest, non empathetic person dealt with at a bank. Not only is she…read morerude and has very poor customer service skills, but she also goes above and beyond to make things more difficult. A father is dying of lung cancer and attempting to allow his daughter and her husband access to his account and finances so that they can pay for his hospice nurses. Angelica decided to put his account on FRAUD ALERT, despite all proper communications from him as well as his beneficiary. She is putting lives at risk and should be fired on the spot and never put in a role dealing with sensitive topics. She is a huge liability for BofA.

I've finally made the switch. Good day to you, big banks, good day!…read more Here's what happened. One morning I checked my Chase account and see some random fee. AGAIN. Immediately enraged and flustered, I pick up my phone to call and ask once again why they have taken some of my money. What magical reason could Chase come up with this time to justify their thievery this time around? Maybe it was too sunny, perhaps the wind blew or a door slammed too loudly at the chase headquarters and they thought OH! Let's hand out some fees! Who the hell knows, but I made a decision at that moment that I was done. (To be clear, I'm not on the whole I hate every big business kick, just sick of having my money taken away.) Powerfully, I jump into my car and head right down to the BECU at the Renton Landing to discuss opening an account. There was a bit of a wait, but I've never been one of those folks who is baffled when they have to wait for what they want at a busy restaurant, bank etc. Once my number came up, I was assisted by the very helpful Pey-Ling. She was AWESOME! She used words I understand unlike every other bank I've been to. Clearly stated their terms/requirements and was honest about when and why fees are assessed. She worked quickly and was very personable. A real pleasure to talk to. She made opening a new account comfortable and easy. Every friend I've talked to that has a BECU account loves it. Haven't really heard a whole lot of negatives. I am beyond happy I made the switch. So far, things are as advertised. BECU people, thanks for being cool. Big banks, so long.

Great customer service at this BECU location. Got in to see an agent swiftly and they were able to…read morehelp my daughter and I get her car loan paid off. Lots of parking.

I've been banking here for years. Building is much nicer, cleaner and the general atmosphere more…read moreprofessional yet they've managed to retain the feel of a hometown bank; employees are courageous and professional, they remember your name, very rarely any wait time and if there is, there is comfortable seating available; usually with a receptionist that is happy to get you a cup of coffee or water, and there are a variety of financial services available. Parking lot is small but space is usually available. Plenty of on street parking. Parking garage is available; small with a limited amount of spaces and very hard to maneuver around in if you are driving anything but a motorcycle. The reason I gave one star and the reason I'll probably be banking elsewhere in the very near future; they have removed the drive-thru. Drive through ATM is still available; apparently with new features that allow you to make deposits but there is no teller available. Their excuse; there were only a few people a day using this service. Seriously??!! This is one of the most ignorant statements I've heard from a business!! It's not like they have to have a teller sitting there all day; I would think some sort of a buzzer could have been put into place. Apparently that's too much bother. This leaves the distinct impression that their new remodel, while a nice upgrade, has left an important segment of our community out; the elderly and the disabled. There are the required number of disabled parking places out front. However, it's sometimes an exhausting chore for someone with mobility issues (especially those using a van with a lift system) or other mobility aid to get out of their vehicle to come inside. For people suffering from respiratory issues, battling cancer or other unseen health issues, it can be equally difficult to come inside. It's often difficult for some of our elderly to come inside; especially during unusually hot or cold days. I could go on and on with a hundred other obvious reasons to have a drive-thru. Bottom line; a message is sent that not all members of our community are important or even welcome here. A drive thru is a standard, not to mention courteous and inclusive, feature of most other banks. Unless I'm missing something or there is a service I'm unaware of, I'm totally disgusted. 6/16/2020 I had a simple account question. I was placed on hold for more than 20 minutes before finally giving up. In a time of social distancing, when we're encouraged to use online or phone resources, this is the best they can do?! They don't give you an approximate hold time, not even decent music, just a screechy voice repeatedly thanking you for your patience. Maybe spend less time on interior/exterior cosmetics and more on customer service improvements? Can't the person that usually greets customers and points out the free cookies and coffee perhaps man the phones?

WORST customer service ever! Tried to log into my accounts using the mobile app which I've been…read moreusing for awhile. Message popped up saying I was unable to log in due to security reasons and I needed to call customer service. Called customer service twice beginning as soon as the bank opened. Both times I was on hold for more than 15 min listening to their recording over and over; never actually talked to a human. Used the option to leave a message. Never received a call back. Tried again 3hrs later and finally talked to a customer rep. who informed me that the problem was due to weather back East which caused a system failure. Understandable. Myself and many other customers have been wondering If there was a security breach, etc. and imagining the worst. Simply answering their phones would've solved the problem. Returning my message would have been nice. A message informing customers of a system failure rather than "security issues" would have been helpful. Prior to this their computers were "down" and customers were unable to make deposits. $30 fee for each auto withdrawal and NSF. Bank refunded the fees but customers still had to explain the MSF to companies attempting the withdrawls. FFNWB don't waste your time or mine contacting me about these issues; just fix your customer service and systems issues. Please.

All together nice staff and location. However they tend to give a bit run around info & are vague…read morein the extent of their roles and limitations in building an account with them. CHASE overall seems to advertise certain eases with their accounts yet it's not quite that way as you move through it. Make sure you're on time or early by a few minutes for their appointments- i made one once and they were 10 - 20 minutes late in receiving me although the staff members were present & had no one before me. I was once 5 minutes late to mine & they told my colleague before I arrived that we may need to reschedule. I got there & then it was stated due to another appointment after mine (which only took about 10 minutes).

Customer service over the phone is very bad. They did not deliver the sign-up bonus for their…read morecredit card, as I spent over 5000$ within their time window. I called customer service to dispute that. They insisted they can not do that. The customer service staff hanged up the phone without answering my questions. This similar experience has happened twice. I have closed their checking account and intend to close their credit card too.

I went to the bank to get a debit card and I was somewhat impressed that they can print the debit…read morecard and give it you right then and there. You don't need to wait for it to get it in a mail 5 to 7 business days to receive your card.

We don't have enough background from this company to give full stars so this is a first impression…read morerating and first impression was good. The location near us is a hq building, very attractive, huge, with dedicated parking, a little coffee kiosk outside, and even a food truck (probably for the staff not for us lol) at lunchtime. Very urban vibe. We were greeted cordially, big smiles, and seen by a consultant within a very few minutes. The consultant was calm, professional, fast. We're so happy we came by.

Super friendly tellers actually know my name when I call on the phone believe it or not I don't…read moreknow if they have caller ID or not. I like the fact that they don't have any hidden fees like Wells Fargo

I honestly hate going inside the bank. Which is why I've never been inside this location…read more I like that there is a drive-thru atm and drive thru tellers. The tellers are quick and friendly here. I've never had any major problems with key bank and they have plenty of locations in Western Washington.

I love keybank! I visit this branch a few times a week for my business and personal banking.read more