I've finally made the switch. Good day to you, big banks, good day! Here's what happened. One morning I checked my Chase account and see some random fee. AGAIN. Immediately enraged and flustered, I pick up my phone to call and ask once again why they have taken some of my money. What magical reason could Chase come up with this time to justify their thievery this time around? Maybe it was too sunny, perhaps the wind blew or a door slammed too loudly at the chase headquarters and they thought OH! Let's hand out some fees! Who the hell knows, but I made a decision at that moment that I was done. (To be clear, I'm not on the whole I hate every big business kick, just sick of having my money taken away.) Powerfully, I jump into my car and head right down to the BECU at the Renton Landing to discuss opening an account. There was a bit of a wait, but I've never been one of those folks who is baffled when they have to wait for what they want at a busy restaurant, bank etc. Once my number came up, I was assisted by the very helpful Pey-Ling. She was AWESOME! She used words I understand unlike every other bank I've been to. Clearly stated their terms/requirements and was honest about when and why fees are assessed. She worked quickly and was very personable. A real pleasure to talk to. She made opening a new account comfortable and easy. Every friend I've talked to that has a BECU account loves it. Haven't really heard a whole lot of negatives. I am beyond happy I made the switch. So far, things are as advertised. BECU people, thanks for being cool. Big banks, so long. read more

Great customer service at this BECU location. Got in to see an agent swiftly and they were able to help my daughter and I get her car loan paid off. Lots of parking. read more

Located in The Landing shopping and dining center in Renton. Walked in to ask if they offer shared branching services since I was visiting from out of state and the 1 teller upfront was helpful, but not friendly. She didn't seem busy either so I don't know why she responded so rudely. Anyway, this branch seemed small and does not offer shared branching service, but was told I could use their ATM machine to withdraw cash for a fee. read more

I had some banking done with CJ and he did a very awesome job. He took care of all the paperwork he got things going and it was a job well done I want to say thank you for everything you did for me, Ken. read more

I was stressed and frustrated after a bad day and I was so happy to have Angelisa help me out and make what I needed happen. She was patient, kind, and treated me with such great respect even though I was in a rush. She has excellent customer service and I was so glad someone like her was able to help me out! Thank you so much Angelisa! read more

@Sheila S. Please DM me, your account won't let me DM. Let's resolve my situation. I am unable to message you. read more

I don't know about other branches but the one near me at The Landing in Renton is awful. I couldn't believe how long it took , what would be 5 minutes at other banks took over an hour . Knowing this , when was closing my account, tried to call to see how long wait , but there is no number for local branches , unlike other banks . A person on 800 number was kind enough to get through to them to ask but it took 15 minutes. I go after being told no line . It's incredibly hot today and I was flabbergasted that they were not letting people in lobby , but instead having them wait in a hot , unairconditioned entrance , because of COVID . Now how does cramming people in an unventilated hot glass box together help prevent COVID ? when they let me in I let them know how ridiculous this was . The manager , Breanna argued with me and said no one complained yesterday and it was hotter . She also said it was commen sense that I should have known I could wait outside. I kept saying how would I keep my place in line ? She said we had you sign name . It was never explained they would come outside and get you . She continued to argue I should have known , stated didn't understand why upset with her since corporate policy . She was sarcastic when I couldn't see where to sign ( I have detached retina ) and said where it says signature instead of putting X by spot or pointing . Her rudeness was astounding. I said this is frigging ridiculous and she threatened to kick me out for cursing. I told her I said friggin and she argued again she had ears and heard what I said . So I was made to wait in hot box , told I'm stupid and a liar basically. I was not nice as I was hot , late and annoyed , but if she had just said I'm so sorry, we should have explained, I get your frustration, I would have shut up . I would never go to this branch . But maybe she will find a job where she doesn't have to deal with custo In fairness everyone I've ever gotten on the phone has been really nice , patient , helpful and kind . read more

This becu in The Renton Landing is trash. It's not a real teller bank. They don't do cash transactions. Only an ATM , but they don't carry cash nor do they do transfers from other Credit unions read more

Best member credit union around. We moved to Renton 8 years ago and staff at this location helped us with all my accounts for kids early savers, loans, credit card, etc. all and outstanding rates. Great overall service, friendly helpful staff and responsive management team. Yes it's busy and like anything when lines forms, actually says something about the demand for what they have to offer. Highly recommended. read more

Excellent location, is convenient and ATMs are inside the branch. Friendly and knowledgeable staff. 3 stars only because there aren't any tellers, though you can deposit cash and checks through ATM or nite deposit. You can't wire or transfer money to other affiliate credit unions aka "shared branch". You must go to Tukwila branch for comprehensive banking. read more

Recently, I was scammed and with quick help from BECU over the phone, I was able to freeze my accounts before any damage had occurred. The BECU fraud person I spoke with recommended I close all of my accounts and obtain new ones. I visited the BECU branch at the Renton Landing and Hameed the customer service representative there took excellent care in resolving my problem. He cancelled all of my husband and my accounts and created new ones, all while staying well past the bank's closing time. His patience and great PR was an added A++. Thanks BECU and Hameed for making the experience less stressful and worry free, much appreciated! read more

The company is trying and I like the member focus. There website is not very good and I didn't like how disconnected all the services were. read more

I never been the biggest fan of Chase Bank. I was originally part of WAMU and once they were bought out I waffled on changing my service since I had plans for moving, health issues, etc. However, due to some upcoming changes with Chase, and not feeling like jumping through hoops to avoid their $25 a month checking fee I felt it was time to switch my financial institutions up. I wanted to go with a credit union- a financial institution more focused on people than a bank who's only concern seems to be the bottom $. I have always heard good things about BECU -- and their joint checking/savings deal with 6.25% interest on he 1st $500 was too tempting. Not to mention the interest they have on everything after is leaps and bounds beyond what any "big bank" could offer you. It seemed like a good deal. The location is smack dab in the middle of the Landing. How much easier can it get? Get your money taken care of, do some shopping, watch a movie? It's brilliant, and close, and has 2 large atm's for all your depositing and withdrawal needs. No tellers here, apparently only one location in the area actually offers them. However there were plenty of employees there with their hands busy helping out current and new customers. I had a little bit of a wait here, but I put my name on a list and spent my time reading one of several magazine's they offered. I worked with Tim setting my accounts up. He was quick and friendly -- and was certain to let me know of all the services they offer. I got both accounts setup, with an emergency line of credit in that only comes into use and gains interest in cases off issues of health or unemployment (they have several options to choose from, and the interest rate was really low. Not that im concerned but it's nice to have that there as a "just in case".) I got a temporary debit card to start depositing as needed until I got my real one in the mail, and he printed and signed a form with all my new banking information for my work's direct deposit. He even offered me a piece of candy while all of this was going through. So far banking has been a breeze! Im happy with my choice and would not think twice going here for loans or any financial assistance as needed. read more

I've recently started going to this location since the one at the Uwajimaya closed down. The employees are really friendly and have answered all my questions with ease. There are two ATMs here and, while the lines can be long, I'm usually in and out within 5 minutes. Parking is on the street, but I've always found a spot either right in front or directly across the street. In my opinion, BECU is the only banking choice in this area. They hands down rock. read more

BECU has far outweighed my banking expectations. They have incredible customer service, amazing customer features (available in the APP and on the website), are very tech forward and I'm getting a higher % than ever before!! read more

Ok, this is a post to just state what great customer service the employees of BECU are. My husband and I switched from Chase after they gobbled up WaMu. Didn't want to get snared by big banks and their love for fees and non-existent interest rates, we switched to BECU at the Mercer St location. It was quick and painless. Set up a checking, saving and an auto loan account all at once within an hour! Well, on to the best part. We were lost in the Renton Landing area, looking for our new Insurance agent. We didn't have GPS or a printed map. I decided to go into this BECU for some help. Being totally embarrassed, I asked an associate for help. With good humor, she did! She looked up the address and printed out a map for us. For this reason, I would highly recommend credit unions, BECU in particular, to anyone looking for a good, friendly and helpful financial institution. read more

I wanted to update my review to reflect the positive consistencies that I've experienced since my less than stellar experience. I had a very nice and unexpected personal discussion with the Manager of this location, Bill Morris. This has become my primary location and after today it's solidified that decision. Very pleased with this location and Staff. Thank you. read more

Banker Bill Morris was no help for us. Had to wait in line for 30 minutes on a busy Saturday. Wish we had gone somewhere else because Bill did not offer useful info but kept going on and on about his personal property...bragging and showing off... leaning back on his chair and looking at us with his nose up. Do not go there. You will not get your answers answered. BECU you need to replace BILL! read more

I love BECU as a whole, I have been with them for over 8 years with no issues. I have never had any bad customer service from them except for today. I needed a new debt card since it is almost worn through and it is expiring next month. Customer service on the phone said to just go down to a branch and they could print me a new one. i wanted to get the UW debt card so here I am. There was no wait at all. I have been to this branch a million times to deposit my paycheck and each time it seemed that people were getting amazing customer service. Not today. The women I had was very short with me and seemed very annoyed that I was there. I am not sure what it was since there were other agents being super friendly to other customers. I told her that I wanted to get a new debt card, she asked for my card and ID. She then asked what was wrong with the one that I have, when she asked this she did so in a very condescending tone. I told her that it is worn and I am due for a new one as it is. She then slid a pin pad towards me and said "put in a new pin, twice." Ok.....Then she took my existing card and tossed it across the desk..um not needed lady. She then disappeared in the back with the card without saying a word to me. Ok..should you at least tell me "I will be back with your new card and I will destroy this one?" Makes sense to me, but she didn't say a word. Comes back, Hands me the card and says "Here you go." Again, OK. So I am gathering my purse and putting my new card away when she annoyingly asked me if there was anything else that I needed. Nope, not from you. I have never had such poor service and it is sad. I understand that everyone has off days but when every other person in the joint is getting good service and you are being rude to me, that is an issue. read more

My fiance and I came in on a Saturday right before closing and Jarred, welcomed us in with a huge smile, and a helping hand. While there he was so personable, and friendly, making our whole experience a memorable event. We came there just looking on some help on how to refinance our car, but with his above and beyond customer service, we left with two new credit cards, a line of credit, and a KILLER interest rate for our newly refinanced car. Not only have we found our favorite banking location, but our new FAVORITE banker! Bill & Jarred, thank you guys so much!!! These two deserve a RAISE :) read more

Great location, had dealt with staff on many occasions and they are fast and friendly. they are knowledgeable and answered all of my questions. read more

I closed my Bank of America account and joined BECU two years ago, and I'm so glad I did! My husband (a long-time member) and I have had an exceptionally positive experience with BECU, especially at this convenient location in the Landing. The staff is very friendly, knowledgeable, and helpful. Great customer service, and very professional! read more

I love the concept of BECU, but the distance between their actual banking centers and the wait at them is just not functional. I live in South Seattle, at minimum it takes me 20 minutes to get to one. I am the stay at home parent of a small child and don't always know when I will have a kid free moment to get to the credit union. Once a month I need a simple cashiers check. This can take me anywhere from an hour to two hours because of the wait time at BECU. I know that I can make an appointment, but that usually doesn't work with my parenting responsibilities. I've been here waiting for half an hour after driving 20 minutes to get here. I still haven't been helped, and now I have to leave to go pick up my kid. This feels unrealistic and in thoughtful service-wise. read more

If you want personalized service, this isn't the place. I went here a few months ago to talk with them about some banking / credit needs. The lady I talked with wasn't very knowledgeable at all (it felt like I was getting "speals") and she referred me to a 1-800 number which put me into a generic type service. (This is the exact reason I left a big bank years ago) I tried the number she gave and it was impersonal and generic and didn't answer my questions. I got a survey from BECU and let them know I was thinking of switching. I told them what happened, and that I have another account at another bank and had a completely different experience when I went there. At the other place, the person there was very helpful and gave me advice. I felt like a person, not a number. Since then, the manager at BECU had called (see survey above) and said he'd be glad to sit down with me and give me some direction. I called a few months later to do that, and move forward with some of my needs. I found out he was promoted and the new manager was to give me a call. Haven't heard back. If you want personal banking with people where you don't feel like you're a "number" I would suggest going somewhere else. At BECU I felt like I was a part of a machine or a big conglomerate - impersonal. They do great with the checking and numbers part, but if you want personal service with questions answered, I'd go somewhere else. read more

Great bank to be a part of. The employees are always so nice. I've been a member since I was a little girl!

BECU in the Renton Landing has always been friendly to me. Each rep that has helped me has been approachable and informative and will go the extra mile even if I have several questions. I love the fact that I get a new debit card if I happen to lose mine on the spot! read more

You can deposit your cash &/or checks in their 24-hour ATM. 'Nuf said ;)

I am a big fan of BECU! This particular location has super friendly, knowledgeable people working but it often takes a long time to see someone (there always seems to be a large group of people gathered in the waiting area waiting anxiously to have their name called). My biggest gripe would be the ATMs there. There are only two and half the time I go in there seems to be an issue with one of them. It's nice having them stationed inside the building, but when long lines form (which seems to be 99% of the time) it becomes awkward and squishy. You have to come prepared for potential wait time but being part of this credit union and the convenience of the location is worth it to me. read more

This is a small location but the staff is extremely helpful. I came here on a Saturday and checked in, followed by a wait of perhaps 10 minutes. I told the employee that I needed a new debit card, expecting to hear that I would have to fill out a form, go somewhere else, mail something in, or wait a few weeks. To my surprise, he asked for some identification and made me a new card right there. I even got to choose my PIN (rather than wait for it in the mail). I've never had such a straightforward and hassle-free experience with a financial institution. Nice work. read more

Great location but wait time can be long. I went in the other day around 3:30pm for a cashier's check and had to wait over an hr.

Oh how I love them!! After horrible experiences with B of A and Wells Fargo I finally found a good bank. Been with them for 4 years now and love, love, love them! read more

Just speechless. Unbelievable. Applied for an auto loan and got approved thru an online app. Called the lady that was a "specialist" and she informed me to make an appt. and any local location and they can do it. Went in and my loan was totally inaccurate to what i was told on the phone, the lady on the phone apparently was telling me incorrect information that led me to not being able to buy the car. The lady that helped me was constantly laughing and trying to bring the light that at least i know the person that i was buying the car from. I was told on the phone 5% and somehow it was suddenly 10% as well. Just incredible. This is the second time i have had a horrible experience with BECU. Cya later. Bailing on my credit card and savings account with these unprofessional people. read more

The bank BECU as a whole is awesome I even choose to get a higher interest rate on car loan just to have it at my bank.. And I have never been greeted with anything but a smile and hand out for a shake.. I'm not sure you should call this a bank needs to be something else because if you want to do anything transaction wise with real money they turn you away.. After discussing what type of transaction I was going to to do the lady pointed at ATM I was like I have hundreds of dollars here and it only takes 30 at a time, she's like you just have a lot of transactions to do.. She's the older African American woman sitting at the corner furthest away from the door.. Disrespectful rude and too short no hello nothing, starts out with my name and what do you need? I need less attitude and more customer service.. Guess there is always one bad seed, I've never been treated by by this bank and I adore them, she just didn't belong there with the attitude and disgrace for the customer who if not for us you wouldn't have a job lady.. Keep that in mind and learn to treat others as you would want to be treated, you might even enjoy your job a little more if you were personable and slightly friendly try a smile! Avoid her like the plague read more