A big thank you to Katie Thomas at Chase Bank at 974 Dana Dr in Redding, CA. She stepped up and handled my family's fairly complex banking issue on Friday. I never realized how busy a bank gets on the first of every month with many, many people cashing checks, etc. Even though it was hectic in the bank, Katie honored our 9:30 am appointment and efficiently took care of my business. Katie knows her stuff while being professional and friendly. read more

I've had great experience every time I've gone to this chase bank location on Dana Drive. Everyone seems very friendly. They are helpful, especially Brandon H who helped us set up our accounts and estate account! read more

They actually do not answer their phone, ever. I called 15 times and no one answered, it just transfers you to corporate.

This has by far been the worst chase bank experience. Im trying to take money from my account to purchase a cashiers check. I have the money, I have FIFTY forms of ID yet because my debit card magnet strip is not working and their system is so old and SH*TTY i cannot use the tap feature, therefore they will not give me my money. Their attitude is too bad, tough SH*T. Zach johnston even threatened to throw me out of the branch if I dared to call the customer service. What a joke. Great time to switch banks. At least the manager on the customer service line was very helpful and documented my formal complaint against this branch. Recommendations? Pick a different bank. BofA, any credit union, wells Fargo, etc. Just stay away from Chase if you want access to your money. read more

I have banked with Chase for years. When I moved to Redding and purchased a home I went to the Chase on Dana, to get help. I had the cash but no real clue how to proceed with buying a home. I have never been so pleased with the costumer service, as I am here. Nick has helped me buy a home, and get a new car. All paid in cash. I can call on Nick for any of my banking needs and I'm always more than happy with his help and advise. He introduced me to Tad with JP Morgan for my investment needs. I've had to start over on my own and don't always know the right action to take to improve my finances. As a housewife this was never my strong point. With their guidance and advise, I know I'm getting the most out of my investments. They are kind, and take the time to explain my options. Guiding me threw the process. I'd give them more stars if that was an option. read more

Customer service is lacking. I went in with my son who was here for a few days, from out of state. I wanted to add him as a co-signer to my safe deposit box account. I was told that no one would be available to do that until an hour and 45 minutes later. This, while 2 bankers were sitting behind their desks with no clients or anyone waiting in the lobby. There was no way we could wait that long. We live out of town and did not want to wait that long for someone to help us with a 5 minute transaction. Chase used to be a customer friendly institution, with someone always ready to help. No more. read more

Long line but the lady behind the counter was polite and efficient. Can't really complain pretty much everyone is short staffed now.

Tried to open a business account here. Impossible to get it done with their personal banker Logan- he confirmed meeting for one pm. I called to say I'm on my way to branch and that I was 10 minutes late. I arrived at 9 mins after 1 pm. Logan was not at his desk so I waited to talk with the greeter who was helping other people. Finally got her attention- she said she went to look for Logan- he was in the bathroom and that I would be meeting with another banker who was in a meeting. I let her know I had an appointment at 1:45 and that Logan should be meeting with me as confirmed. She said that Brandon would have to meet with me but was going to be another 5-10 minutes. I asked why Logan wasn't meeting with me- she said he is on lunch. I let her know I would be leaving and opening g an account elsewhere if someone didn't meet with me now. Logan then came out and said he was on lunch and that they need an hour to open the account- even though we had previously created the profile the week before. He wanted me to come back at 4 - I told him I'm not driving here a third time and that if he didn't meet with me as arranged I would be opening an account somewhere else and would report him to Chase headquarters - he said that's fine- I will tell them my side too. I'm a long time business and personal customer of Chase bank- the branches are under staffed and need an improvement in customer service. read more

So disappointed in the first and brief interaction. My husband and I went in to open savings and checking accounts with a substantial amount in checks and the teller informed us that it was by appointment only. We were okay with that but the bank was completely empty and there wasn't even the offer of information (pamphlet or otherwise) regarding different services or accounts. No offer of contact if there was an opening or cancellation. We didn't feel welcome and we certainly didn't feel as though our business was desired. We already have multiple accounts with B of A and OEFCU but wanted to have separate accounts for an income stream independent of our regular employment . Very, very disheartened by our interaction with the Dana Drive Chase Bank. read more

All that and FREE lollipops! Woo hoo! They are fast and friendly. The place is clean and comfortable. Parking is close and plentiful.

They also give 150 dollars for opening a checking account with them. Seems they are earnest for customers to deposit their direct deposits into them! I would hate for you all to miss out on such amazing savings!!!!! read more

Some of the worst website experience as well as ATM issues with Chase Bank. Use some anyone else, except Bank of America who are worse than Chase. read more

Got the southwest Chase card for the campainion pass. At a cost of 69.00 in fees per year. It was bull don't do it. We are cancelling our account. read more

By far the worst national bank ever. The local employees are very nice and helpful, but their national office and policies are awful. They charge an extremely high interest rate for their credit cards. I asked them to match my interest rate for my other cards (about 16%), and they refused and kept the interest rate at 20+%. Later, they made a major mistake on my accounts, and it took way too long to fix the problem. They then made another mistake and told me that they did not want me as a customer any longer. I agreed and transferred all my accounts to another bank. I have a company in Los Angeles that has been using the bank since it was American Savings, and I will eventually transfer all accounts out of Chase. read more

IMPORTANT WARNING We have banked at CHASE for 12 yrs but really since the 20th century as they bought WAMU WITH WHOM WE BANKED FOR YEARS BEFORE. ALWAYS TREATED EXCEPTIONALLY WELL. Moved to Redding 2 1/2 yrs ago THATS WHEN THE TROUBLE STARTED!!!!! untrustworthy, rude, poorly trained. DEANNA VP PRIVATE CLIENT SERVICES took the opportunity to ask me to bring the money back i had to rip from their incapable hands, during a meeting to deal with my wife's passing away. i told her when the blonde teller that the other gentleman's yelp is talking about is no longer there, 5 times she offered that she could not provide the balance on my account that i didn't ask for????? because i had no ID with me. duh it's on my phone she's terrible they all are there. you would think the tellers would know the private clients they are supposed to serve!! Made the mistake of going to the branch on Cypress they are worse, they must have a lot of scary things happen there as they have two very large security guards the male guard called me out to a fist fight, I'm sixty on disability, yelled at me in public for parking in the blue spot with my placard? Humiliating and the Dana branch gets robbed i guess regularly, that's enough to make you wanna stay away from there!!! i don't need a plane to land on my head i'm out of CHASE completely. TOTAL INCOMPETENCE!!!!!!!!!!! this review is going to be handled in a different manner, this is just a few of the dumb, insensitive, incompetent actions by the Branch and Chase corporate working together to treat me to what can only be described as elder abuse, and keeping my deposits while treating me in a substandard manner. I will inform you of what you can expect from these folks should you not please them and they decide to close your account!!!?!!!! wait till you hear this! i will be expounding on the unbelievable mess they will cause you. there is no reasonable escalation with the Branch and definetly not Corporate from my experience and i am an expert, hours on the phone with customer service, they lie through thier teeth!!!! Misinform Fail to return calls, attempt to Beat you down to Quit. not Me i'm here for the long haul call me David!!!!!! There is no good choice for a Chase branch in redding we must leave Chase and bank elsewhere today!!!! your welcome!! I'll BE BACK!!! SOON read more

Every big bank has the same thing going on but chase ( this location) is absolutely stellar. They deal with my toddler running a muck, are extremely friendly, and deal with me like I'm an actual person. I never wait too long to see a banker either. The bankers are awesome. read more

For whatever reason they only have indoor ATMS. No outdoor walk up ATMS, no drive through, nothing. The door to walk inside only works half the time. I would say it's my card but i have multiple and none of them work. I've watched so many people try to get in and door just won't open. Called corporate and they can't do anything. Told me to go in, why do i have to go in when they should relay the message? Maybe build a chase with a drive through or walk up ATMs. You want my money don't you? Fix your doors. read more

Had been contemplating a move from my bank for a few years. Had a coupon for an incentive to walk in. I'm in retail in my career so I want good customer service. Got in line, the teller greeted me nice warm smile. Refered me to a banker. Waited for a couple minutes, greeted twice. Amber was my banker. She was kind, professional, very helpful, and had me out quick. Great job Amber. Great job Chase. read more

Tellers are fast and friendly. Management is terrible and need to take a lesson in business management. To them the customer is seldom right and they are unwilling to flex the most remedial of policies to accommodate small business banking. Example: I own a small construction company and get paid large checks from other banks and most of the time there are many suppliers and subcontractors waiting to get paid. I have never deposited a bad item and there used to be no hold on any of my deposits. In the past year or so they have held my deposits damaging my credit with suppliers as they have held checks for up to 7 business days (2 weeks!) and I have never once deposited a bad check in over 10 yrs. There is no personal relationship with the bank... They exist solely to make a profit off those who hold their money there. They told me to get a cashiers check next time and they wouldn't hold it... So I did, and they still put a hold on it. They refused to call the local bank that issued it... Altogether not a place that is helpful or on my side in business. 2nd: they would not allow my wife to deposit cash into my personal or my business accounts because she was not listed on the account... I was out of town and needed money right away to purchase some equipment for a job... This was costly and inconvenient. Especially because they know me by name... I realize this is an important regulation but nobody was willing to offer a solution. If you want a convenient place for over the counter transactions this place is ok... If you are a professional and require a banking relationship this is the antithesis. Last time I was in the Dana branch I waited 15 min and was never acknowledged even though I made eye contact numerous times with the manager who was alone in his glass office... Finally I called out to him "can you find someone to help me" he responded "someone will be with you shortly" and returned to his office... If I acted this way with my customers I would be out of business. read more

Worst service any bank has ever offered. They should close this branch. It's been this way for months now.

Update: Yet another unfortunately poor experience here. The middle aged, blonde teller was rude. And this wasn't the first time that's happened with her. Original review: I have had accounts with many different banks, and this branch of Chase has provided me with the worst service of them all. However, I really like the service I receive from Chase online and on the phone. I've received poor customer service during my last few visits to this branch, but here is the thing that finally made me decide to write this review: I've had to order my debit card four times. The first two times, it was supposedly mailed to me, but I never received it. The third time, they said they would have it sent to this branch, then call me when it has arrived. However, when I got the phone call saying the debit cards had arrived, I went into pick them up and only my wife's debit card had arrived. I then found out that mine had not been ordered. The fourth time, they told me they would have it expedited to the branch and that they would call me when it arrived. I never received that call. I found out that it had arrived when I went in to make a deposit and asked about it. Aside from that experience, I have witnessed the young, white female tellers laughing to themselves in a huddle (appearing to be goofing around), then when customers lined up for service, one of them told the middle-aged Hispanic teller to take care of them. If Chase had a different branch in Redding, I would go there instead, even if it were farther away from me. read more

Allegations of money laundering & charging for bank services where it is free elsewhere, I'm moving to free checking. The banker decided to put my license & money in an envelope rather than count out my money. Frustrating. Service has been bad. read more