Not enough tellers! All you need is two people in front of you with problems and they become yours…read moretoo!

I stopped by the capital one bank in white plains to get a new debit card and make a change and the…read morecustomer service was excellent. Even with most banking services can be done online or over the phone , I was glad I was able to go in person and have a bank rep help me with no major wait time . 4 stars on my yelp meter .

I wish I could give The First Bank of Greenwich zero stars. Here's my experience:…read more I was originally planning to borrow $100K from Wells Fargo. The loan officer there, who was leaving to work at The First Bank of Greenwich, convinced me to apply with them instead. He promised to personally introduce me to the bank manager and a VP, which he did. At The First Bank of Greenwich, the VP required me to deposit $100K into an account in order to receive a $100K "secured" loan. Both the VP and the manager assured me that, within two weeks, this would be converted into a standard loan. That turned out to be a complete lie. Instead, they held onto my $100K for two months, during which I had no access to it, and ultimately informed me that they would not be approving any loan. When I decided to walk away and asked for my money back (I returned their $100K check, which I had never deposited elsewhere), they had the audacity to charge me $500 just to withdraw my own funds. In other words: they took $100K of my money, used it for two months, refused me the loan they promised, and then charged me $500 on the way out. I do not trust this bank and will never do business with them again.

What a wonderful bank... The personal attention, kindness…read moreand courtesy extended by all of the staff at this bank is truly above and beyond. After several decades of business banking - and at several banks - the First Bank of Greenwich has, again and again, gone out of their way to help in all ways big and small, that I've not seen elsewhere. In an era where decent customer service is constantly diminishing, this bank brings a refreshing and helpful level of focus and attention that's unfortunately hard to find elsewhere. And as a small business, with little to offer in terms of fat bank accounts, I still seem to get attention and service at the 10/10 level.

Navy Federal is once again standing up, and stepping up for their Members that are Federal…read moreGovernment Workers, and Military. Navy Federal as per the website, and mobile app are offering a 0% loan via the Paycheck Assistance Program. This program is to help eligible members that need to continue receiving a paycheck during the Government shutdown. Please contact Navy Federal if you need further assistance. Hope this information helps any Federal worker, and families during this shutdown. Navy Federal gets a solid 5 stars for always going above and beyond to assist members. The service whether in person or over the phone is exemplary. The branch offices are always clean, courteous, and fast with service. Can not ask for a better banking experience. Navy Federal is an exceptional credit union.

I have banked with NFCU for years as my own little protest of commercial banks and since making the…read moreswitch I've never looked back. That's my opinion of the organization overall but I will base this review on this particular branch. I visited today with my daughter because she's been sailing coins for months & it was finally time to make that big deposit. Now I've been down this road before, usually when you want to deposit a large amount of coins the banks will tell you they have to be all rolled up first then send you home to start the tedious task but not today. I was pleasantly surprised when the teller gave us wrappers, sorting machines & a little coin holder that allows you to slide the rolls into the paper very easily. Then.... get this.... she points us to a lounge in the back with tables, chairs, a TV, tea & coffee where we can sit and get down to business!!! How about that!?!? Every time I interact with Navy Federal they surprise me in a great way every time! The staff was so pleasant and friendly. Another teller even came over during our rolling time & complemented my daughter on her saving habits! It really made her feel good.

It was a pleasant experience to open accounts at Stamford branch today. I was immediate greeted by…read morea staff and the banch manager. Ms. King, the branch manager, was very courteous and friendly. She also explained acoount features and fees to me patiently. Most importantly, Bankwell doesn't nickel-and-dimed customers to death. So far, I'm also impressed with the quality of the online and mobile banking tools and they're easy to navigate around. Furthermore, the phone bank customer supports were very help and nice. I'll provide another update after banking with Bankwell for at least a month.

ATM has been not working for a week seriously not ok it's the only one for miles unless you pay to…read moretaje your own cash out .

We went to the Tarrytown bank location last week and received excellent help from the assistant VP,…read moreMaria Hernandez. She and her co-worker Stephen helped settle banking accounts for myself and my father. Highly recommend this location.

I opened my first M&T account in 1993 when I first moved to New Paltz, NY. The bank was a…read moreconvenient walk from my house and, with a few exceptions, the staff was efficient, helpful, and friendly. Those who weren't around for long. When I moved to Cold Spring I was very pleased to find an M&T branch even nearer my house. Again the staff was very good, including the new branch manager who was hired fairly recently. The situation Lynda B. described in her 2014 review no longer applies.

I would strongly advise against using this branch. While most everyone in here is lovely, the…read morebranch manager is extremely unprofessional, and downright rude. Zero interest in customer service, and or helping out her clients. I had heard this from several people, but had never had any dealings with her, until today. I am sad to report that I too now have been exposed to this. Disheartening, because we place our money with a bank, trusting them with our livelihoods and then get treated as if we are disposable.

New Caanan Branch gets (5 stars)…read more I can't say enough good things about this branch! Agnieszka Maciejewski and her team (New Caanan) do an amazing job. They are polite, helpful, sincere, and truly remind you that this is not Citi or BofA. This is a small, local bank with plenty of branches in Fairfield County to satisfy anyone. If you're looking for top-notch service and a personal touch, this is the place to go. Overall, this bank (the company) gets (3.5 stars) (the branch gets (5 stars)). Here's why: Positives: They are a small bank, and their decision-makers are responsive and accessible. Their branches make banking easy, and there are almost never more than 2-3 people in line, except Fridays at lunchtime. There are no fees for qualified depositors. Cons: The bank has its own way of looking at living trusts, which can be restrictive. After a lot of effort from Agnieszka, my wife, and myself, the issue has been resolved. We still maintain our business account at Chase (which has $5,000 in it). They pay an interest rate of just .001%, so don't leave money in your interest-bearing checking account. If you are looking for a local bank with a personal touch, you found it. PS I will amend my review (if warranted) in 90-days. I am inclined to say that the bank will get regraded to (4 stars) and the branch to (5 stars).

First County Bank had very competitive CD rates in 2024 so I opened up 4 CDs with varying maturity…read moredates at First County. I also opened up CDs at other local banks including Bankwell and DR Bank. A number of my CDs at the other banks have matured already, and my first First County CD matured yesterday. I tried to close my matured First County CD, and I was told that they were going to charge me a $10 fee for the bank check used to close the account. (So I would be charged a total of $40 for my 4 CDs). Neither Bankwell nor DR bank charges their customers fees to close their accounts. Even Citibank doesn't charge for this. So theoretically, if your child deposits her $100 birthday money into a First County account, whenever she decides to close the account, she will be charged $10 (if she's issued a bank check.) I understand that banks charge their customers a fee to issue a bank check for their customers' use (to buy a car, etc.) In First County's case, First County is charging the customer a fee for First County's own use of the bank check (to close out their customer's account). This is not a First County rant: their rates are competitive, and their CSRs are polite. I am posting this to give potential customers a heads' up about their unusual account closure fee.