After discovering that the mortgage product we wanted to apply for was only offered through…read moreKeyBank, my wife and I had the absolute pleasure of working with Susan Regan as our mortgage loan officer! Being first-time home buyers, we didn't know what to expect. There is a lot of stigma around mortgages and banks, and not having ever been customers of KeyBank we really were going in blind! We expected a joyless, uncomfortable experience and prepared for it...imagine our surprise when we walked into our appointment and met an upbeat, friendly person like Susan! Susan is always smiling, very personable, and extremely knowledgeable. We felt comfortable with her immediately after our introductions, she is a people person and she really has a mind for numbers. She answered every single question we had, even sometimes twice when we forgot the answer, but she never was upset about it thankfully! Susan worked with us to figure out a good price range we could afford, explained everything involved in a mortgage from soup to nuts, and put them in terms we found easy to understand without ever making us feel dumb about it! She also worked closely with our realtor from the time we got the pre-approval, and she was in touch with him and our real estate attorney during every step throughout the buying process to make sure we were all on the same page. We don't know how she managed to juggle all of that, but she did! The whole process could have been long and painful, but thanks to Susan's hard work it wasn't! She is a real class act, and was always available by phone, text or email whenever we had a question or needed advice. She worked her magic to make sure we got the best mortgage product for us, at a good rate and she even surprised us by coming to closing with a little housewarming gift! We wanted to jump up and give her a hug, but at the closing table we might have looked silly... Susan is an all-around rock star, she worked so hard for us and really made the whole mortgage process as stress-free as possible. We would recommend her to absolutely anyone in the Hudson Valley who is looking into KeyBank for mortgage options - I only wish there was a Susan at every bank!

Called this branch with some financial questions, interested in account options and bringing my…read morecredit score back up. Transferred to Shoshanna, who was so condescending and rude that I was at a loss for words and hung up before getting anywhere. This woman spoke to me as if I had called the bank to get free money, accused me of being irresponsible and "not keeping track of my own balance" and didn't seem to have any useful information to provide. Definitely switching banks after a series of horrible customer service experiences here. Shoshanna should not be permitted to speak with clients on the phone, or should receive training to at least attempt to disguise her callousness and impatience. Unprofessional and a really poor reflection of company values. Where does a lower-middle class person with 4 jobs and a Masters Degree turn for financial guidance?? Not here, obviously.

Stood at at the counter for an entire 30 minutes. Had 5 loan payment to make - had the tickets…read morewith the checks to make everything easy. the teller was struggling- Marrandia. She asked Carrie several times for help to which the first time Carrie responded " what does the check say?" Several minutes later Mirrandia asked again for help - Carrie says " do 1 at a time. At this point I had been here for about 15 minutes- Carrie didn't seem to care that I had been standing here all along - didn't offer any more assistance. During this time Carrie assited 2 customers. Which 1 customer asked her if she liked it here- Carrie responded - yeah there's plenty of room for advancement and its close to home. Still standing her with Miranda struggling. Asked another associate for help but with no end result. While standing at the window for 30 minutes I was privy to the Branch manager having a conversation with " Chris" the receptionist- it was initially entertaining until it wasnt. Tabitha is the branch manager- she would be celebrating her anniversary soon - and she will be going to Rhode Island - not sure if Rhode Island was where she was celebrating, anyway. Probably 20 minutes into my visit to the branch. Oh yeah - customer told Tabitha she looked like she lost weight- Tabitha responded - I've gained a few pounds - Rice Krispy treats go down like water. Miranda asked another teller for help - Marie- she had been cleaning her work station- and again totally oblivious that I had been there for 25 minutes now-told Chris- the receptionist she would need numbers for the override- Chris said if your numbers don't work neither will mine-At this point I asked for the branch manager- was told she was out to lunch. When Tabitha did arrive 30 minutes into my adventure- she said she knew what to do - I had been in the pervious week - it was not as entertaining as this incident . I don't know do you think this is worthy of any stars? In a nut shell there where plenty of employees on staff to assist- Nobody cared that I was there for 30 minutes. Please look at the video- this is not an exaggeration. During my adventure there were literally at most- 5 customer transactions during my stay. May 3 was the transaction date - I believe I arrived at 11:45 ish and departed 12:18. Gotta see it to believe it !!!!!!!!

Worst banking experience I've ever had. It has taken me an entire MONTH on more than one occasion…read moreto receive a replacement credit card after it either expires or has been lost. Total nightmare.

I love this bank. Everyone is extremely friendly. I have had no issues whatsoever with banking…read morehere.

Worst bank ever. They do not help small business customers at all. Their rules change without…read morenotice and they have very strange policies. Their online portals are horrible and very much behind the times. Whatever you do, don't mistype your password not even once, it will lock you out and you will have to call to get back in.

This bank has great employees who provide polite service. They were able to handle all of my…read morefinancial needs in a timely fashion, without wasting my time trying to sell me a bunch of stuff I wasn't interested in.

Absolutely terrific addition to Kingston Businesses! Padgett offers amazing service to customers,…read moregoing far beyond giving just a sterile and anonymous tax return!! Whenever I have a tax related question-- or questions about things that include taxes (like financial aid, etc) Karen is always generous with her knowledge and incredibly helpful. I don't know what I would do without her. She is also extremely savvy and smart about tax law and was able to get us money back for things previous accountants never even mentioned were available. I cannot say enough good things about this business, and I couldn't be more grateful for their services. HIGHLY recommend!!

Looking for that personal one on one. Getting all your questions answered face to face & not by…read moretext or automated. Padgett MHV in Wappinger Falls is the place to go. They go that extra mile~

Any time I have had either a problem or a question with my State Farm insurances (car and/or…read morerenters), when I have gone into the office to find out about it, it has been an absolute pleasure. Catherine or one of her staffers has always been able to resolve it on the spot, in a pleasant and efficient fashion. "It's a pleasure to do business with you!" John H.

Erika was a pleasure to work with. I wish all customer service went as smooth as it did working…read morewith her. She was friendly and easy to talk to and gave all the information and then some regarding any and all coverage. You can tell she truly cares about her clients. 10/10 would highly recommend!

The communication is excellent. Kindness and thoroughness define my experience. They make each…read moreprocess seamless.

I was moved to Caitlin's office when my previous one closed. They are just terrific…read more Knowledgeable, responsive, pleasant and they have been able to get me answers and results with each thing I bring to them. Maria Bayron has helped me very successfully a few times. Thanks to Caitlin, Maria and the entire team.

They are great to deal with. I have been with Denise for more that seven years and not looking to…read moremove!