Short wait. Very friendly…read more Asked for clarification rather than assuming. First time at this branch.

I've used this branch of the Hudson Valley Federal Credit Union for many, many, years, and I've…read morenever had any problems. They have 2 ATM's, one in the entrance, and one drive-through. They have someone at the front desk to tries to greet you if he or she is not already helping someone. They always have enough tellers available so that even if there is a line, it moves quickly. The last time I got a loan there - albeit quite a few years ago - it went very smoothly.

Jim Mcardle and his crew are absolutely amazing. I started a lifelong business relationship with…read moreVince L back in 2002 and have experienced a level of service that is unprecedented. From Vince to Liz and now Brandi; everyone in the group is amazing. Over the years in business together some have asked me why I chose a smaller regional bank for my businesses, family and other personal needs. Well now the shutdown has led to the need for gigantic assistance with the government loans and the neigh sayers are still waiting for the "too big to help" banks. Unfortunately, many of our good small businesses locally are suffering as these giants are protecting themselves and forgetting about the small and mid size businesses. Instead, Jim and his crew have made it their mission to assist the region. Do your research and you will find that these loans give little profit to the bank and come with tons of work (probably why your big boy banks are refusing to help you) My recommendation to you is to switch all of your business to Rhinebeck Bank. The short term consideration you give them will be repaid ten fold with a level of service and commitment you will never find with those too big to care organizations. Lann Rubin II

If you're nostalgic about the 1950s this is the bank for you. I have a CD maturing and wanted to…read moregive instructions on what to do. Couldn't do 8it on my online account. Couldn't do it by phone. I had to send a message. Also they won't transfer the funds to my online account. Only would issue a check. Stay away.

Steve was really terrific helping with setting up an account during a difficult time. He was…read morepatient, meticulous and very knowledgeable.

Find the right branch Find people you like at that branch…read more It's an excellent bank Accommodating Pleasant

I've been wanting to stop into this Bank of America for the longest time, and after finding a stash…read moreof $1 bills and having been at the Hurricane Grill next door, I stopped in today for the ATM, and although I can't vouch for their employees (because it was off-hours), I could find a few things wrong with the machine - of which things start with the machine processing my stack of $1 dollar-bills at a speed that is slower than most Bank of America ATMs. Although it took me a good 10 minutes to have their ATM inside process my deposit from start to finish (after waiting 5 minutes for the last person to finish their transaction at the ATM), I really would have went elsewhere. I mean, it counted right (because I double-checked prior to insertion) but it just was so slowwwwwww. I liked that this was a contactless ATM - I had my Apple Watch and had never used it to use these ATMs, but this part made things super simple to start the transaction off right.

Both Scott and Tom helped me throughout the entire process of starting new accounts and setting up…read moremobile online banking! They both went above and beyond were extremely efficient and hospitable!! They were ready to get me in and out as quickly as possible and making sure to take their time and paying attention to detail when necessary! They answered all my questions, fixed all my problems, and made me feel very welcome. This is my first time with Bank of America but seeing the staff treating regulars like family knowing us by name and always being considerate. This bank in poughkeepsie is more than worth the time and energy to become a patron here!!!

I had such a great experience at this branch. I needed to have a few documents notarized and was…read moreable to make an appointment online. It was super simple. Once I arrived at the branch, the traffic was being regulated to ensure a safe environment. There weren't a ton of people just walking in and out. You also were required to wear a mask. Here's the best part. When I went in for my appointment, I was immediately taken to a notary and I was in and out within 5 mins. UNHEARD OF! I hate going to get documents notarized at other locations because I usually have to sit and wait for a while. Once I was even told there was no notary available after waiting for a while. So frustrating. This experience was amazing and zero stress. I'll be coming here for now on.

I had accounts with them for over 30years. The only account I have now is my mortgage. Over the…read moreyears I have called multiple to ask about paying extra payments to lower how much interest I pay overtime, and they said I couldn't do it. That it will only apply to the next month's payment on the due date and no interest would be saved. I have checked online many times as well and no info. Well today and I check and there it is - it states you can make extra payments to shorten your loan and interest. WOW!! So this wasn't their policy before? Was it legal? Were they lying to me? This is nothing to say about them depositing checks into wrong accounts, debit card charges going to incorrect accounts, deleting money in savings, etc etc. !! This has been across other family members accounts as well. They are inept, sneaky, unethical and probably more. Even my lawyer told me not to bank with them, not to bank with any credit union but that HVCU (HVFCU) is the worst!!

I try hard to practice what my parents taught me, you have nothing nice to say, say nothing!…read more Check the other reviews out, some are exaggerated and some on point. I'll share the claim of community bank is a false claim. I feel more sense of community from a big box bank. Branch staff should be prepared to service any banking situation from account questions to simply filling a change order. Clients shouldn't be turned away or made to wait to fulfil banking needs.