Stood at at the counter for an entire 30 minutes. Had 5 loan payment to make - had the tickets…read morewith the checks to make everything easy. the teller was struggling- Marrandia. She asked Carrie several times for help to which the first time Carrie responded " what does the check say?" Several minutes later Mirrandia asked again for help - Carrie says " do 1 at a time. At this point I had been here for about 15 minutes- Carrie didn't seem to care that I had been standing here all along - didn't offer any more assistance. During this time Carrie assited 2 customers. Which 1 customer asked her if she liked it here- Carrie responded - yeah there's plenty of room for advancement and its close to home. Still standing her with Miranda struggling. Asked another associate for help but with no end result. While standing at the window for 30 minutes I was privy to the Branch manager having a conversation with " Chris" the receptionist- it was initially entertaining until it wasnt. Tabitha is the branch manager- she would be celebrating her anniversary soon - and she will be going to Rhode Island - not sure if Rhode Island was where she was celebrating, anyway. Probably 20 minutes into my visit to the branch. Oh yeah - customer told Tabitha she looked like she lost weight- Tabitha responded - I've gained a few pounds - Rice Krispy treats go down like water. Miranda asked another teller for help - Marie- she had been cleaning her work station- and again totally oblivious that I had been there for 25 minutes now-told Chris- the receptionist she would need numbers for the override- Chris said if your numbers don't work neither will mine-At this point I asked for the branch manager- was told she was out to lunch. When Tabitha did arrive 30 minutes into my adventure- she said she knew what to do - I had been in the pervious week - it was not as entertaining as this incident . I don't know do you think this is worthy of any stars? In a nut shell there where plenty of employees on staff to assist- Nobody cared that I was there for 30 minutes. Please look at the video- this is not an exaggeration. During my adventure there were literally at most- 5 customer transactions during my stay. May 3 was the transaction date - I believe I arrived at 11:45 ish and departed 12:18. Gotta see it to believe it !!!!!!!!

Worst banking experience I've ever had. It has taken me an entire MONTH on more than one occasion…read moreto receive a replacement credit card after it either expires or has been lost. Total nightmare.

It's soooo cool that TEG has a LIVE customer service person you can text with for help!! I DO LOVE…read moreYOUR CREDIT UNION!!! It's not 24/7, I don't think it is, THAT WOULD BE INCREDIBLE! But here it is on a Saturday and I got to text with a local human being about my issue and am confident it will be resolved on Monday. (Branches are also open today, not there fault it can't be resolved today) Ive been a member at TEG for close to 10 years and have always had excellent experiences when I interact there.

We have been with TEGFCU for over a decade. I am a retired teacher and my husband and I have 3…read morechildren. With the online banking pop ups, I have to share the advantage of community banking. The staff at TEGFCU know you, they know your families and they care about your success and well being. We are so thankful for Ashley, Cory, Shelby, Jackie, and the entire team for always being there for our family. We love you guys and are so grateful!!!

I love this bank. Everyone is extremely friendly. I have had no issues whatsoever with banking…read morehere.

Worst bank ever. They do not help small business customers at all. Their rules change without…read morenotice and they have very strange policies. Their online portals are horrible and very much behind the times. Whatever you do, don't mistype your password not even once, it will lock you out and you will have to call to get back in.

I had such a great experience at this branch. I needed to have a few documents notarized and was…read moreable to make an appointment online. It was super simple. Once I arrived at the branch, the traffic was being regulated to ensure a safe environment. There weren't a ton of people just walking in and out. You also were required to wear a mask. Here's the best part. When I went in for my appointment, I was immediately taken to a notary and I was in and out within 5 mins. UNHEARD OF! I hate going to get documents notarized at other locations because I usually have to sit and wait for a while. Once I was even told there was no notary available after waiting for a while. So frustrating. This experience was amazing and zero stress. I'll be coming here for now on.

I had accounts with them for over 30years. The only account I have now is my mortgage. Over the…read moreyears I have called multiple to ask about paying extra payments to lower how much interest I pay overtime, and they said I couldn't do it. That it will only apply to the next month's payment on the due date and no interest would be saved. I have checked online many times as well and no info. Well today and I check and there it is - it states you can make extra payments to shorten your loan and interest. WOW!! So this wasn't their policy before? Was it legal? Were they lying to me? This is nothing to say about them depositing checks into wrong accounts, debit card charges going to incorrect accounts, deleting money in savings, etc etc. !! This has been across other family members accounts as well. They are inept, sneaky, unethical and probably more. Even my lawyer told me not to bank with them, not to bank with any credit union but that HVCU (HVFCU) is the worst!!

Find the right branch Find people you like at that branch…read more It's an excellent bank Accommodating Pleasant

We are from out of town and needed account help from the local Chase. Great customer service by…read moreSteven Koch. Efficient, pleasant. Highly recommend

I came here because I needed a notary, but I live in NYC and needed one quickly before heading back…read morehome. Kate was great and there wasn't much of a wait. Notary service is free if you're an account holder.

Took the clerk 4-1/2 hours to open two Business Checking Accounts and One Business Savings Account…read moreand one business credit card. If it wasn't for the decent interest rates one these accounts I would have been out of there after the first two hours!