I came to investors to close out an account. The gentleman who waited on me was very helpful and…read morepatient and willing to work with me without an issue. As soon as I walked in, I felt comfortable as they offered me coffee or tea, which I declined.

This is a review for late 2022 around Christmas…read more Tellers and 'bankers' at this branch are talking among each other about parties when you walk in. It is only down-hill from there. The teller James makes derogatory remarks about your business - then stutters pronouncing your name and mangling it, it seems almost intentionally. That is totally not okay and unnecessary. I have errands - do YOUR job competently. There is only 1 single, solitary teller for 4 open counter spots. Meanwhile there are 3 girls cackling and clucking around at the drive-thru. This place is mismanaged. In the back some 'staff' (sitting at a desk), is talking loudly and interruptingly about vacations! No oversight. Get a grip! This branch needs a REAL manager. Review: 3

Upon walking in for the first time, Ashley immediately greeted me with a smile and asked how she…read morecould help. I was sure I would be in there forever fixing some issues I had regarding my grandmother's account. Within seconds she was on it and I was back on my way. She was seriously fantastic and wicked smart! I later found out she was the manager. It was the best & easiest experience I've had in a very very long time. Thank you so much! :)

Asa Berger(West Chester PA office) is an unethical, unresponsive loan officer. There are much…read morebetter options available.

My experience with the whole financial team I worked with was 100% on top of my whole loan process…read more Even with an issue that came up 2 days before my scheduled close, both Asa and Audrey worked diligently to ensure the issue was cleared up and we closed on time. Thank you!

Worthless place. I went way out of my way to get here because they said they have a notary. When I…read moregot there there wasn't one and they said she would be there on Tuesday... 4 days away wtf

Worst bank ever. This is the PNC in Morris Plains inside the Stop and Shop. Manager totally…read moredisingenuous. It took six months to open an equity line on my home. After this terrible ordeal, the manager told me that in order to have an equity line with this bank I was required to open a $10,000 savings account and have monthly direct deposits to it, and keep $2,000 in a checking account to which I complied. About a year later I wanted to withdraw money from the savings account and I asked a teller how much could I withdraw since it was a condition of my home equity line at the time that I was required to open a savings account with $10,000. She replied that the only requirement was a checking account with $2,000. I asked to speak to the same manager who told me about the $10,000 savings account and the required monthly direct deposits. He told me that actually he was mistaken and the requirement was $25,000. I said then why does the teller say no savings account is required only $2,000 in a checking account. He tried to cover by saying he made a mistake and how much did I want to withdraw? In that year I had numerous direct deposits monthly going into the account and it was now well over $10,000. Also, when the direct deposits would come into the bank, no matter what day of the week it was they would show up on line as pending which they apparently did to prevent me from getting interest for those days while they already had use of my money. Also, there always seems to be an attempt on their part to control. One day I went there with a money order sent to me by a relative for $20 and wanted to cash it. They said I have to deposit it as they don't cash money orders. This while they had quite a large amount of my money on deposit. Another time I went there and I was told that I could get a better interest rate on my accounts if I opened a credit card with them to which I replied no thanks since I don't need another credit card. I got nonstop mail to open a credit card. Next, every few months either I get a letter, or if I go there they tell me there has been no activity on my account recently. Last week I closed the savings account and will soon do the same with the checking. As it turns out I never did use the equity line at all. This bank is more trouble than its worth.

Alejandro Sanchez is a wonderful employee. He is a true asset to this AFCU branch in Cedar Knolls,…read moreNJ! Mr. Sanchez was a great help to me recently as he assisted me in my mother's Medicaid application process-printing out bank statements for me for the last five years! Thank you so much Mr. Sanchez! :) -Philip W.

TJ at this location went above and beyond to help me during this pandemic. I am so grateful!…read more Thank you so much and keep up the great work!!

This site will be closed in May 2026. See updated sign posted in my photos…read more Staff was friendly and I didn't have to wait (appointments go from 10am to close, but you can walk in from 9-10a to see if they have time to help). Still no way to close and deposit a time deposit (CD) online like other banks, still have to come in and get the marketing.