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Montrose, CA

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Chase Bank

3.3 (38 reviews)
Open • 9:00 am - 5:00 pm

Services - Chase Bank

Personal banking

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Recommended Reviews - Chase Bank

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3 months ago

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1 year ago

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2 years ago

From the branch manager to private bankers and wealth managers, this is one of the best branches of Chase.

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1 year ago

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3 years ago

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2 years ago

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2 years ago

Replace the entire staff with courteous professional people. The branch on Foothill is close by and will give you excellent service.

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10 years ago

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5 years ago

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9 years ago

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4 years ago

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4 years ago

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4 years ago

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4 years ago

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5 years ago

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5 years ago

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4 years ago

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10 years ago

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8 years ago

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5 years ago

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8 years ago

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5 years ago

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11 years ago

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14 years ago

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14 years ago

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7 years ago

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12 years ago

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13 years ago

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10 years ago

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10 years ago

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12 years ago

Always a pleasant experience. Customer service is friendly and welcoming, especially on Saturdays!

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10 years ago

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9 years ago

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12 years ago

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10 years ago

Alright service and location at this branch. However, there is never any parking available or you have to wait

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11 years ago

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16 years ago

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8 years ago

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Ask the Community - Chase Bank

Review Highlights - Chase Bank

“in the Montrose branch on Honolulu Ave to assist us.”

Mentioned in 3 reviews

Read more highlights

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California Credit Union

California Credit Union

(161 reviews)

I had another great experience working with Alan Shelley at California Credit Union. Alan took the…read moreinitiative to let me know that I was eligible to refinance my home at a lower rate. This was greatly appreciated because I do not keep my eye on the mortgage rate market since I am terrible at financial planning. Alan saved me over $200+ each month on my mortgage payments and all the closing costs were covered by the credit union. An incredible deal. Alan made the process seamless for me and explained all the technical details. Whenever I had a question about the technical jargon, Alan would break it down for me in layman's terms. I am a big believer in nonprofit banking, so it felt really great to not only refinance with a credit union but to also know that my mortgage remains with the credit union for the remainder of its term.

I had a very disappointing experience over the phone with Sandra Middleswart from the Glendale…read morebranch while applying for a loan. When I tried to explain my income, which includes SSI disability benefits and IHSS paystubs, she repeatedly interrupted me and spoke in a disrespectful tone. She even said she didn't know what SSI was. I understand that future hours cannot be counted, but I was only trying to explain my actual verified income and offer my documents. Instead of helping me or giving clear guidance, she blamed me for listing my full income and left me feeling talked down to. Her attitude was unprofessional and dismissive, especially considering that I was only asking for fair consideration of disability and caregiving income. I hope management reviews this situation carefully and ensures applicants are treated with respect, whether in person or over the phone.

Logix - Pasadena Branch

Logix - Pasadena Branch

(228 reviews)

Downtown

I purchased a new vehicle on Monday night. I had been working with the Pentagon Federal Credit…read moreUnion and their buying service through TrueCar. I followed all the instructions but somehow TrueCar was unable to verify that I used their services through the Pentagon buying service. The loan was approved at 75 basis point higher. I searched for other lenders with competitive rates and found Logix. I completed an application about one in the morning. My loan was approved immediately. The next morning I called their office and spoke to Robert Rincon. He verified my identification and he asked me a series of questions and requested some documents. He said he would take about an hour to process the application. He called me back later in the morning and said I could pick up the check in Pasadena in the afternoon. I stopped by the next afternoon to pick up the check. The branch doesn't have a parking lot. There is one hour meter parking on Lake. Every spot on the street was taken. I noticed on the other side of the street about a half a block away there were a few fifteen minutes parking spots. I selected a spot and walked to the branch. I was in and out in less than five minute. The branch is open full days during the week and a half a day on Saturday.

UPDATE: Logix emailed me today to say the dispute has finally been closed in my favor…read more It only took nine months, multiple calls to customer service, two trips to my branch to complain, repeated explanations of the same obvious $100 overcharge, and eventually a public review. So yes, Logix ultimately agreed that the charge was wrong. That does not change how poorly the dispute was handled or how much time and effort it took to get a basic problem resolved. By the time they finally fixed it, I had already closed my accounts and moved my banking elsewhere.

Chase Bank - banks - Updated October 2026

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