I had another great experience working with Alan Shelley at California Credit Union. Alan took the initiative to let me know that I was eligible to refinance my home at a lower rate. This was greatly appreciated because I do not keep my eye on the mortgage rate market since I am terrible at financial planning. Alan saved me over $200+ each month on my mortgage payments and all the closing costs were covered by the credit union. An incredible deal. Alan made the process seamless for me and explained all the technical details. Whenever I had a question about the technical jargon, Alan would break it down for me in layman's terms. I am a big believer in nonprofit banking, so it felt really great to not only refinance with a credit union but to also know that my mortgage remains with the credit union for the remainder of its term. read more

I have an autopay with them but they didn't request money timely and charged me extra on my interest and keep the payment the same. Basically charging quietly extr $20 dollar.They cheat on their customers read more

Don't come to this location. Parking is horrible. Need to pay for parking just to come to your own bank. Save time and gas.

I had a very disappointing experience over the phone with Sandra Middleswart from the Glendale branch while applying for a loan. When I tried to explain my income, which includes SSI disability benefits and IHSS paystubs, she repeatedly interrupted me and spoke in a disrespectful tone. She even said she didn't know what SSI was. I understand that future hours cannot be counted, but I was only trying to explain my actual verified income and offer my documents. Instead of helping me or giving clear guidance, she blamed me for listing my full income and left me feeling talked down to. Her attitude was unprofessional and dismissive, especially considering that I was only asking for fair consideration of disability and caregiving income. I hope management reviews this situation carefully and ensures applicants are treated with respect, whether in person or over the phone. read more

I have been doing business with CCU for nearly 15 years. The CCU has financed my Condo, my car, and provided checking & Saving service. I offer my highest recommendation. The Manager, Alwyn Lees, is always available and makes you feel important, because he sees you as a person and not just an account number. read more

Terrible experience--do not bank here, especially at the Van Nuys branch. After three years as a customer, my personal account was suddenly shut down without warning. They claimed "suspicious business activity" but gave no details, no phone call, no email--just locked me out. Michelle Wagemaker-Dawdy, the VP and branch manager, was rude, dismissive, and completely unhelpful. When I asked for support or someone else to speak with, she repeated, "There's no one you can speak with," and offered no solutions--only account closure. Because of this, a credit card payment I made was reversed. Despite paying three business days early, the bank held the funds, causing late fees and nearly $700 to go missing. I've received zero communication or resolution. Avoid this credit union at all costs. If you value transparency and professionalism, take your business to a real bank--like Chase. read more

Vartana is the best! She's always willing to help solve problems. She has the right attitude,

On July 26, 2025, I needed help with a transaction, and I got the very best person to help me, by the name of Adrian M. He was extremely patient and, of course, he was knowledgeable and he never rushed me with the questions and concerns I had. He was very professional, but kind in dealing with a senior. I would rather deal with going into California Credit Union either in Glendale or Westwood because it is always quiet and the employees are willing to help the credit union member. In the many years I have been a member and have gone into the credit union, I have never had an unsatisfactory experience! read more

I have been coming to this branch for almost seven years, ever since I was a high schooler who was happy to go deposit my paper checks every week to the bank my parents have been with for years.. and I have consistently gotten the best service by the best team ever. These bankers genuinely care for me and the rest of the community that comes here, and I see it every time I visit to deposit a check or discuss my membership services. Adrian, Paytsar, Cindy, Annette, Alex, and Dikran have given me their all with warmth and the best of service, but one branch employee deserves a special shoutout: Vartena! To Vartena Panoyan (Senior Financial Services Rep. at CCU Glendale), if you are reading this: I want you to know how amazing you are and how wonderful your help is through this branch! You have always greeted me with the warmest smile while I walked past your desk to the teller windows, but I never sat down with you to discuss my account until recently. As a young adult I am still getting used to finances and money maintenance. To others that may read this, I inquired to Vartena about my interest in secured credit cards, overdraft fees/protections, how credit actually works etc. She answered every single question with ease and gave me a clearer understanding of how I can manage my money in the best way. She also not only allowed me to open a new echecking card under my own name, but she secured for me an overdraft protection line, all without even waiting for a new card. It was seamless, and it was a blessing. Thank you Vartena for giving me a great door to enter regarding my financial care for the future. And thank you for all the support, positivity, and hard work you do! You deserve all the roses and accolades and are such a valuable representative for the company. We love you, and I am so thankful for you! This whole branch is there for anybody who is willing to walk in these doors and get the care they want. This is a fantastic team and they have treated me the absolute best. I thank you all for always being there and for all you do to this day. read more

The professionalism that I've witnessed by Mr. Adrian Moreno was truly remarkable. He was honest, which is my favorite trait in anyone . he demonstrated the values and pillars of this bank and credit union by very clear and now I am member I'm excited . He deserves recognition for his dedication to customers needs read more

The McDonalds of Credit Unions. Maybe your card works , maybe it does. It's like Russian roulette. Customer service sucks and is inconvenient. Everyone is like a deer in headlights. Taking my money back to the big banks. This place is so outdated and useless read more

Horrible customer service. They create keywords and make you go to branch to verify then after all that they still don't give you info via telephone. Disgusting and a waste of time .. read more

Do not waste your time with this lender. We gave them so much info online and over the phone, including verification of over $4m in RE assets, and they still wanted me to send in more proof - just for a $20k vehicle loan! What? Completely absurd when you have a nearly 800 credit score, numerous credit lines with major lenders, and verifiable assets that go back many years. Frankly, CCU was a terrible experience compared to their competitors and a complete waste of our time. read more

Skeptical from all the reviews. Ibrahim (I apologize for misspelling his name)and Alicia Hernandez from San Diego were very helpful. Moving most of my banking to them. The app and IU experience is cleaner and better than most other credit unions. I'll be closing my account at First Entertainment. I do most of my banking digitally so I don't require a physical branch, but glad to know if I REALLY needed one, it's a 20 minute drive. Also their chat feature is a God send. What credit union has this? read more

My father has been a member of CCU for almost 10 years and has always made his payments on time with a perfect history. Unfortunately, due to a bank error, he ended up getting a late payment that was reported to his credit bureau. This made a huge impact on his credit score. We have made every attempt to fix this error but all our attempts have failed. Very dissatisfied and disappointed. I would not do any further banking with this bank and will take our loyalty and business elsewhere. read more

WORST CREDIT UNION EXPERIENCES EVER! I have worked with several credit unions for multiple businesses and personal finances. This credit union is worse than any big bank and this branch (in conjunction with their phone centers) is their primary sentinel! Among issues: 1) Pre-approval of my auto loan until sitting in front of the auto-dealer at the time of purchase. Then after 60 minutes on hold due to "unusually high call volume" (typical wait time is 30-90 minutes), a representative informs us that the loan preapproval will not be honored due to a verification issue with a completely separate signature loan that was still processing. I managed to contact my OTHER credit union and they put through both the auto-loan and signature loan immediately. A slightly higher interest rate, yes, but at least no shenanigans or falsehoods. 2) Reversal of a mobile deposit as they felt the "image looked funny." This took me 3 days and taking the original check into the branch (with its issuer) to show them it was "real." By this time, the urgency of the mobile deposit was completely moot and again I had to perform financial gymnastics to get everything paid and covered in the interim. 3) THE LAST STRAW: The credit union experienced some sort of issue with their Zelle wherein all payments on the first of the month (a Friday) were withdrawn from the account, but declined and never sent to the recipients. After 90 minutes on the phone and two management escalations (leaving me on hold for a minimum 20 min. each transfer), I was finally able to get a provisional credit so that (for my safety and security) as a single woman, I could drive to a bank branch, withdraw the cash in large bills, and move about Los Angeles, paying in person. The CU REFUSED to issue any documentation or evidence of the bank's Zelle issue, rendering me to spend more of my unpaid time talking with bill partners to try and explain the situation and avoid late fees. I was advised by the CU NOT to use any kind of online payments for 3-5 business days, so I transferred my mortgage payment another way. The CU then tried to withdraw my mortgage payment and summarily suspended ALL of my online payment processes when they couldn't access the account. I just spent another 90 min. on the phone getting back access to my Zelle and online payment system. After almost 15 years of my loyal membership, including both business and personal accounts, I'm gone. read more

I've been with CCU for well over a decade and it was great but over the past year it has become impossible to deal with. NIGHTMARE since North Island merger. Customer service calls are a minimum of a 30 minute wait now. They sat on an escrow refund check for more than 6 weeks now and it's still not resolved. I've called 4 different managers. After downloading forms and sending a pile of documents and the physical check (because I am not near a branch) they completely mishandled it and I finally told them to send the check back to me. STILL WAITING. It was promised last Tuesday. Customer service phone call showed that it was supposedly mailed on Tuesday. It's Friday, no check. To follow up AGAIN will mean another hour of my time on hold and being transferred over and over. THEY NO LONGER CARE, which means the employees are also not happy. read more

I absolutely hate this credit union. This is why ... my grandmother died a few months ago. My mom was her caretaker and they both paid the mortgage on my grandmothers home . My grandmother's Ssi check was getting directly deposited into my a joint account with her, my mom and me. I was only on the account due to my mom suffering several heart attacks and at times not able to get out of bed to pay my grandmothers bills. All in all, my grandmother died and the credit union took close to6k out of my personal account without my knowledge to cover funds that they returned to Ssi . Mind you, Ssi didn't even request the funds back due to my grandmother still being alive . I hate this credit union. Now I'm out of 5800 dollars and no one has answers for me besides it's their policy . Ssi is willing to send the money back but of course only to her children due to her being deceased . Which means her 4 children will get the money (my money ) and I get nothing . Thanks a lot credit union . I've been a mever with them for close to 25 years and a dedicated member . They've done nothing but made me have more stress during a time when I'm still grieving the loss of my grandmother. read more

Horrible company, added 5k to my car loan after my insurance lapsed and they didn't even give me a heads up they were going to do this in order to give me a chance to rectify it. Should be illegal to do this. Even after I insured the car they wouldn't reverse the charge. read more

Had the pleasure of dealing with Daniel today. He was extremely nice and sincere. I had an issue with paying off credit cards and he helped me pay them off with a loan and get a lower interest rate. I have referred him countless family members and all of them are happy with his service. He is not pushy at all and puts the power in your hands with what you would like to do. If you would like to deal with a nice, but clear cut banker. Daniel is the one to do it. read more

HORRIBLE!!!!! Do not join this credit union. I joined California Credit Union 23 years ago. My father was a teacher and he showed me how to get an account. I loved the credit union THEN. since the merger a couple years ago, it is HORRIBLE. Out of nowhere, a month ago, my direct deposits stopped arriving in my account a day early. the representatives I spoke with about this were extremely unhelpful and did nothing to assist me in correcting this, nor did they provide me with the reasoning it changed our of nowhere. I have a credit card with them as well. I have never received the rewards that my statement says I received. The rewards have been deposited into another account that I do not know of. I repeatedly have gotten transferred to different departments with no resolution. read more

A very poor experience with my car loan. Horrible communication, crazy fees added to my loan, and they sent my title to a strangers home - even after I confirmed my address with them multiple times. Would never use their banking or loan services again. read more

Horrible service is an understatement. I have an auto loan through them and from the very beginning it was clear the representative could care less about getting anything done in a timely matter. Making payments is a constant frustration. You can't make a payment online unless you have an account with them which I will NEVER due based on the service I've received thus far. Calling in my payment is just as frustrating and EVERY representative I've spoken to has been rude. The interest rate was decent so that's why I went with them but will be refinancing asap to save myself the frustration of dealing with this company. read more

got a pre-approval letter for a mortgage from them and dealt with alan. other than the initial calls, he never responds to any emails or any questions sent via email. not interested in my business whatsoever. i have the pre approval letter but will be going with a traditional lender. wanted a cu to to see rates various types of lenders would give me but this one cannot be bothered to answer any questions. don't bother responding. i am not interested and will only work with lenders who respond fast to my questions. i sent him at least 4 emails etc... not a single one was replied to after he sent the pre approval letter. and don't bother saying "no one by this name applied"... jackie is not my legal name. obviously im not using my legal name on yelp. my legal initials are c.c worst service ever tina, you are crazy if you think i am going to take time out of my busy day to contact you. alan shelley never responded to my emails (sent) i will going with another lender. there isnt a damn thing to discuss. i dont want to do business with you! whats there to discuss? my time is valuable. i have zero interest in talking to you over the phone and once you are rude to me it cannot be rectified! apologies mean nothing! i dont want it! read more

My Mother recently had her vehicle totaled due to a hit and run, she was devastated since her car was paid off. We were notified of the total on Thursday, walked into CCU on Friday morning and met with Vartena Panoyan and she was approved in less than 20 minutes. Vartena was professional, thanks to her help we left CCU and my mother drove off in a certified vehicle from Honda two hours later! Thank you Vartena, my mother has been with CCU for over 20 years and your service was amazing. I work for another CU and I appreciate the professionalism read more

I've been using CCU for a really long time and have always experienced superb service, helpful staff, and convenient hours. Parking, however, had been an issue recently due to rude drivers taking up the spots dedicated to CCU patrons. But now, I am happy to report, staff have started towing all the offenders and parking is back to normal. Thank you, CCU staff, for listening and for making parking convenient once again! If you want good service and to avoid the high fees perpetrated by banksters, join your local credit union today. I cannot recommend CCU highly enough. read more

I have been working with Sofia Musquez for the last six months and I cannot say enough about her knowledge, efficiency, caring and ability to solve very complex problems that I needed to solve with the California Credit Union. She is an asset to your company and with her abilities, she has that rare combination, so often missing in banking, of making your customers feel like they have someone who really cares about their banking needs. I feel like she is a friend and not just a banker. I have been a happy member of the California Credit Union since 1962 when I started teaching and I have never felt as pleased with your services as I have in the last six months and I will keep recommending your credit union with enthusiasm and especially after working with Sofia. Yours truly, Audrey Smith read more

Absolutely worst customer service I get it there's covid-19 but that is not excuse to have such attitude and give such inappropriate customer service I don't remember her name but I went today may 11 @ 11 am and she was on the very first window she looked Armenian or something had black hair anyway her teller number is #604418 I have a business account and normally go to Rosenell where they are very friendly and never waste my time I'm not trying to stand inside a bank for 10 min while you're review my account and ask for my ID and stare at me like your shocked I'm a business owner or something that's feeling I got by the attitude she kept giving that is why I asked her when will they reopen the location on Rosenell and temple never again will I come here... so rude and unprofessional don't take it off on me your working there's many people jobless you should be grateful and nice to say the least... It awful they have no atms outside read more

California Credit Union - Worst customer service from this teller I didn't get her name but here's her teller number on the receipt - Banks & Credit Unions Near Me - Glendale, California

Bad idea in joining this C U. They will accept your direct deposit but will give you the runaround when it comes to a loan in always trying to turn you down after they've messed up your credit rating with inquiries. Not good at all. read more

I'm a member of California Credit Union and I parked in one of their spots in the garage and went to see my financial advisor next door. An hour and a half later, my car is towed because the California Credit Union called and had me towed. Nice customer service. I'm pulling both my wife and my accounts. You people are awful. Also, just talked with the tow company. They've towed 4 other cars from California Credit Union just today. What is wrong with you!?!!? Run, don't walk, away from this place. read more

Another great review for the CCU! We shopped around for a mortgage lender and CCU was by far the best option . Alan was amazing as well as the tellers that I came across while wiring money and doing other mortgage stuff. Yanet was always helpful and even helped me get some of the info I needed together . It's great that everyone her takes customer service seriously . The transparency is great and you know exactly what you're signing up for. The rates beat other rates out there . I recommend the CCU for all banking/ loan needs. I also recommend walking into the branch as the people in the beach are much more customer centric than the reps over the phone. read more

I have been a member of the credit union for over 30 years and have always had a great experience. Most recently I refinanced my commercial property loan with CCU and can not say enough positive things about my experience. They gave me the best rate, were very patient with me, and helped me so much with the new loan. Mel was the mortgage agent who helped me and she was outstanding. I would give 10 stars if I could! read more

I always have a wonderful experience at this location. The staff is friendly, welcoming, and helpful. If I have a concern, someone is available to assist me fairly quickly. They are also informative so if you have questions, do ask! Thanks for making me feel safe where I bank :) read more

The CCU is a joke. They want you to save them money by going paperless. They only have 2 years of statements on line, if you need more, they charge you $2.00 per statement. That is $24 dollars for a years worth of statements. Remember, IRS requires 5 years of records. They are living in the dark ages. read more

CCU advertised a real good auto loan refi rate so I applied. Three weeks later I get a letter in the mail. They rejected me due to "missing information" I probably could have found the missing info had I known it was missing.... read more

I went in to take money out, presented them with my debit car and was told right away I could not take out money because I had an LAUSD Paycard. I told the older armenian lady I had done it at another branch with no problems (mind you I had lost my card and they did it for me with just an ID). She kept saying no and called another white blonde lady to help. She said the same thing. I explained they had done it before. The old lady didn't even bother looking up my name until her rude manager told her to. The rude manager or whatever she was asked why I don't have an account and I said I just use the card for direct deposit. Then she asked "why don't you do the direct deposit at YOUR bank." Like, I don't need to explain myself. Then she told me they could try. The old lady put my card ina machine and said no we can't and you don't even have the money you're asking for, WHICH I DID. And I had to ask her about three time to give me my card and ID back before she gave it to me. I had to chat with the bank to make sure I wasn't in the wrong and I wasn't. I left and went to another branch who did it no questions asked. (Using my husband's YELP) read more

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They make too many careless errors. Call wait time is exceedingly long. Will close account after more than 25? Yrs..

A great group of people to work with. A sound and trustworthy bank that is a rewarding institution to work with.

I have been a member of CCU since it was known by having Teacher in the title. the was thirty- four years ago. Sadly,I am leaving since I've been treated badly by this credit union. I'm retired now, from LAUSD, and I have never had any problems, until this pandemic, especially since my account has had many breaches in the last three years. Each time I did what was suggested, ordered new cards, reviewed my statements several times a month. However, the last straw that drove me away, was when I stopped check protection and contacted my creditors that I am no longer having payments automatically pulled. Then, in the last two months I see attempts have been made to pull a payment. it shows up, Then, the next day it shows that it never cleared, yet I see a fee of $27.00 for insufficient funds has been taken. Okay, I let one go, thinking it was a mistake? Again, the fee for the same amount repeated with about five creditors, which I contacted immediately. The ultimate one was a ten dollars fee for my gym membership, of which another $27.00 fee was placed on my account. It happened up to seven time per month. I called needing an explanation, which I was quite politely told that this is the policy and since I contacted the creditors, and the pull continued I was out of luck. No apologies, even when I explained what a difficult time I have had during this pandemic. Like many seniors I have had to learn to live on a budget, and to have money withdrawn like this is nothing but greed. It has been more than frustrating, so I have written letters and now I am jumping this ship. I will no longer work with this group. I am warning others as well.... read more

I emailed the supervisory committee/board of directors about my ordeal after two denials of a fraud claim even with proof, including that I would picket and contact media if needed. The matter was instantly resolved and my stolen funds were returned, minus a $3 ATM service fee... But whatever. 3 dollars, an entire month lost, countless hours of fighting and having to go to the supervisory board is excessive. At least I finally got ALMOST all of my money back and the VP of regional sales was very nice (after threats, albeit), but I closed my accounts immediately and still would not recommend. Not worth the hassle to get a simple issue of fraud resolved. read more