High marks to Adam and Melissa at the Los Osos Branch. Very high marks. I stopped in with no…read moreappointment to open both savings and checking accounts for an Estate. Even though I had all the appropriate paperwork, that's not an in and out deal. Adam had an appointment with a customer coming right up so he'd have to schedule something. Understandable. It was a Monday after all. Suddenly, the someone cancelled. He had time if he worked quickly because he had another appointment right after that. He got the paperwork flying and got it done. That was important as I had some checks that were soon going stale. His hustle and bustle saved me having to get checks re-issued. That's a big deal. That effort saved me a lot of work. He really did not have to but he not only did it completely and he was finished in time for his next scheduled appointment with a minute to spare. Okay, maybe two minutes. only because the person for the next appointment was late. In the end, he took the time and made the effort for a guy, me, that just walked in the door. That's really good. Sure saved me. I thank you! Good job!

Briton Davis is an outstanding Representative for the bank…read more Answers all questions and finds the answers. He is the main reason I have chosen to bank at this location .

Just went in for a quick cash withdrawal and the person that helped me was nice and seemed to know…read morewhat she was doing. Sometimes you go to big companies and the employees seem to look at customers like they are just one more thing to deal with but that wasn't the case here so that is refreshing.

I love to collect ones with different number sequences. I got $200 in ones. When I went to turn in…read more$175 and get others was told there aren't any more. The excuse was that they are a small branch. She couldn't bother to get any from anyone else. So I deposited it and left. Very poor service. Not impressed.

These people are so uneducated to the industry! Rude!!!!!!!…read moreAct like their doing you a favor! They wouldn't even give me a piece of scrap paper to make myself a note, "against policy" I was told!!! This same bank screwed me out of a home purchase because they had four different people tell me how long a cashiers check from another banking institution would take to clear!!! I literally HATE this branch, will do all I can to stay out of there. I have been slowing pulling my money out of CHASE, and refuse to deal with their manger or their uneducated, rude and lying staff!!!! This whole branch needs customer service skills, it's a small town branch and I HATE this branch so bad I'll drive 30 away to another branch if I need important transactions!!!!!! DONE WITH THIS BRANCH!!!! One star is being kind

I went in to get money order teller made it out to me instead of business on payment voucher I…read morehanded him. No personality either!

I was on vacation visiting family in the area and decided visited the ATM at this location. Without…read morenotice it ate my card and did not return it. I contacted the bank and the lady stated there was nothing they could do since I'm not a member of the bank. She also stated there was no way for them to retrieve my card and that the ATM would dispose of it. I stated there was no notice on the ATM for non bank members not to use the facility. The young lady stated the bank does not have to post or give notice when or why this happens. Terrible responses. Beware if you're looking for a quick transaction as a non branch member because you may not get your bank card back.

I just moved to town + came to check out the local banks. The smiles + fresh coffee were a great…read morestart + Allison was divinely kind + helpful + made open my account a breeze. Bonus is .. its all free as long as i keep $750 in the acct. I vote with my money + heritage bank earned my business!

Keith at the lending desk was great from start to finish of my HELOC process. Founders seems to…read morehave very fair rates and occasional incentive programs that the larger chains don't seem to offer. My HELOC app took a little while to get through the system, but I was kept in the loop by phone or email every step of the way. Thanks again, Keith and Morro Bay Founders team!

Went well the service The equipment and service was very…read moregood thank you would like to get money back and have a print out of my visit

This is the worst bank ever!! They are now closed again with no notice!! Had to drive to Buellton…read moreand wait one hour and thirty five minutes in line. Wells Fargo won't answer their phone as well. They keep using the COVID card as an excuse. Union Bank has never closed and has a full staff to accommodate their customers.

Katelyn Fylstra at Sesloc in Arroyo Grande is exceptional. She takes care of all your banking…read moreneeds and does it with a smile. She is very knowledgeable. You feel like you have a friend at Sesloc. If you need help with any bank transaction, I hope you are lucky enough to get Katelyn! Bill and Karen Brown

Chris Camat is a banker who is super nice, very approachable, and always quick to help with any…read moreproblem I have. He handles issues as fast as he can while staying professional and providing excellent service. He's reliable, easy to talk to, and always willing to help in any situation. I highly recommend Chris to anyone looking for a dependable and professional banker.

Your bank manager here or whoever she is that sits at the desk ! Your customer service is…read moreabsolutely crap , she has a very bad attitude every single time I have needed any type of assistance , I. Not the only one who experienced this attitude, she needs to go work somewhere else I will be closing my account , I'm over the rudeness of this branch , 3 weeks to add someone to my account in the case of emergency, 3 weeks to make an appointment with something that takes 5 minutes , us bank did it right away but your sitting there telling me your that busy , and her attitude is just awful and rude , get a new manager please

Worst bank ever!!. Below 1 star fortune! I went in to get open a business account. They said yes…read more On top of that They offered me a personal secured credit since I'm trying to build my personal credit up(has nothing to do with my business account) told me since it's a secured credit no hard inquiry will take place. The manager lied! It took a hard inquiry and knock my points down to a poor. In addition I waited a week to get denied on my business account. They told me to pay any money owed to them and the manager wrote me an unprofessionally rude as letter. Saying they don't want me to bank with them. I went in the next morning to get my money I had deposited for the secured credit card that they owed me. They fucked my credit up by lying to me about not doing a hard inquiry and I didn't even get a business account. The manager obviously was new and didn't know what the fuck he was doing. This bank suck and is the worst. Try your luck at a different location. Or better yet avoid this bank altogether.

Fantastic staff thats always there to help out whichever way possible. They're super professional…read moreand patient with all of my questions and requests. The manager Melissa is simply a phenomenal manager that's always hands on with the clients and staff and eager to assist at any time

I have been a client of this bank for 3 years now and I love going to this branch! The employees…read moreare like family and they always are so helpful with the transactions and never fail to make any suggestions for current offers Every employee at this branch goes out of their way to put the customer first with a smile. Recently they helped with opening up an account for my brother who moved from overseas and they were super helpful with the entire process The manager and the staff are nothing but a class act! Hands down, this is truly a wonderful bank and mainly because of the staff and exceptional customer service