I recently changed from a local credit union. The feeling at Umpqua is strange at first when you…read moreare not used to it but I quickly adapted. The strange part was simply the customer service attitude they took. It felt more like I was in a Starbucks or Nordstrom than a bank. The entire staff learned my name on day 1 and has remembered ever since - and I am far from loaded. The customer service this bank is better than anything I have ever witnessed at a financial institution. The rates are wonderful too. We are making 2% APY on our checking account, and with CD's around 1%, thats absolutely incredible! That is unheard of and also with no minimum balance. This bank is far superior and I highly recommend to everyone. I used to dread going inside my bank and would just use ATMs at all costs. I now enjoy and prefer to go inside the branch to do my transactions. In fact the other day I chose to wait to deposit a check after hours so I could go inside and speak with my new friends at Umpqua. I have always believed that a Credit Union would have both better service, and better rates than a "bank." Turns out I was wrong because Umpqua beat out my previous credit union hands down in every aspect!

I have been with Umpqua for over ten years. Umpqua has been a thorn in my finances. They limited my…read moredown payment for a new car, even though I had more than enough money to buy the car out right. When I needed a loan for a property, it took them over a month to even contact me (I contacted them in person and by phone multiple times). It took another financial institution less than three days to approve me for the loan. I spent hours trying to setup a payee for a bill pay. Part of that time was waiting on the phone for 40 minutes until I hung up. The final straw was when two of my checks, with Umpqua logo on them, bounced. I had way more than sufficient funds to cover the checks. I tried to get Umpqua to cover the cost of $30 and they said the checks are not associated with one of your accounts. I am wondering why they gave me the checks in the first place. I feel like checks given by a bank should not expire. Apparently I am not worth more than $30 as a customer. The teller at Umpqua in Lincoln said, "looks like you will just have to eat the $30."

I have difficulty logging in frequently and nearly every time, the log inn stuff doesn't work at…read moreall after multiple account log attempts. This is affecting my use of this credit union. I understand your need for all of our'r security of our accounts, but you have made this obsession with passwords and other junk takes away from any pleasurable experience with SAFE

This is one of the best financial institutions I have ever worked with…read more Friendly, helpful, and good location,

I hate doing business here, but I am forced to because of my landlord. I know every time I go in…read morehere it's going to be a long inconvenient wait. No matter what day or what time it is bad.

I have never had anything but excellent service at my branch in Lincoln, CA. Speaking with Rudy at…read morePremier Banking and he has been awesome.

It's like stealing my own money from the bank. The worst customer service ever from the manager all…read morethe way down to the teller unfortunately rude and liars. I went to deposit my check and they were not able to help went to another branch and they deposited for us no problem. Incompetent manager what do you expect from the tellers!!

I have never been talked down to and humiliated before in a business. The associate in charge via…read more floor lady who askes everyone what they need today 5/14 totaly embraced me infront of everyone. Having me get out of line to go to atm to see how much my edd card had on it because she didnt believe the amount I told her. I asked her how and then more insult because I didn't have a pen number. Wow I should take my money out of this bank and find another bank to take over loan to my house. We all already feeling 8 weeks of social distancing not able to work. She should be more appreciative and kind. Im not stupid.

We are not happy with BOA lately and will be looking for another bank. They take forever with…read moreeverything. Each time I call it takes 30 min. just to get a hold. I had a dispute, they had to order me new card and it has been 6 days and I still haven't received it. I tried to tell them how I can only use it for payments and not cash and they won't expedite it. My son transferred using boa zelle and has the confirmation number. They said it is not there and he will have to call back even though I have the number. He keeps trying and always has to hold for 20-30 min so it still isn't resolved. Very disappointed because we have been a very long time customer and this just recently has been happening. So sad.

Atms are usually pretty cookie cutter in the functionality and over all appearance. This is no…read moreexception. No more envelopes for deposits. Touch screen and your basic options available most ATM locations. This is a stand alone ATM. There is no BOA brick and mortar at this location. The closest one is on the other side of town as you are exiting Lincoln on old 65S / Lincoln Blvd. It serves its purpose just fine.

This is a new US Bank location that just opened within last 1-2 months…read more It's right at the corner of Sunset Blvd & Pebble Creek Dr. Building is brand new and they offer a drive thru as well. Inside is nicely done and open but the concept is a little confusing. There's a few cubicles and only one teller so I'm not sure if it's a bank or Credit Union only but will find out soon. When I walked in to deposit a check in my business account the lady in the front was not friendly and was taking her time helping a customer. Got tired of waiting and went straight to the deposit machine and I was out within 1 min. Location wise I'ld give it 5 Stars Service a mediocre 2-3 stars

Thank you so much to Kelly! I opened a new account a few weeks ago and was not told by the customer…read moreservice over the phone that my checks would be held for 2 weeks once I deposited it. I was stuck with none of my funds for 3 days because of this. I called and Kelly answered with a bright and happy tone and fixed my issue within an hour. Thank you so much to Kelly to being on it and being willing to help and not just pushing me off like others did. You're appreciated!

Always love golden 1 and the one in Lincoln is always great! We have many accounts with golden 1.read more

I finally closed my accounts at Golden 1. I have had this account for close to 30 years. I have…read moreNEVER been able to get a car loan, personal loan and I just gave up trying. I was always successful elsewhere in securing ing those loans. I mostly used this account to store money. Eventually, i encouraged all my kids to open accounts here. My son and I went in to get a car loan. His first one. The hey approved a used car loan. Told us the year and amount we could look for. They DID NOT mention they only FUND 80% of the blue book value. I have bought many used cars and that was a first for me. That info would have been very helpful in the used car market. The Lincoln Branch has never been good with information. I closed my accounts and had all 3 of my kids move to Sierra Central. I am sure a lot of people like Golden 1 but sadly after 30 years, i left.

Manager Chrissy and banker Chrystal made every effort to help me with my needs today. They were…read moreprofessional and knew the products inside and out. I will definitely be continuing business with them.

Opened an account when it was BBVA. Was forced to open a checking account when we opened a Money…read moremarket account. Accounts were linked & there wasn't a service charge. PNC took over, We were required to link the accounts to avoid service charge. Called PNC & was assured that money market account had large enough balance & was linked. Called PNC again in Jan 2023 when service charge emptied checking account, manager said he would fix things. He called the next day & said it was fixed. Received statement in April and was charged service fee again. PNC is a lousy bank. Closed the Money Market & am moving cash to a new bank that pays 4.5% interest instead of PNC's 1.5% interest.

I bank at Umpqua bank on Twelve Bridges, at PNC bank in Lincoln. Walked into the PNC bank last…read moreweek, was greeted by my name at the door and asked if I wanted a cup of coffee or bottled water. Then there is Umpqua. Tellers are usually friendly. I have yet to see anyone else attempt eye contact let alone make much of an effort to acknowledge me.

Well let me start by saying I used to really enjoy walking into the bank and being greeted by my…read morefirst and last name, those days are gone!! Now we have the two old ladies that if it wasn't for calculators they would be useless, They have the personality of lawn furniture. After catching an error of only a few cents that that teller made on some checks I deposited, it was as if I was a huge inconvenience to her as she had to redo the entire transaction. Instead of offering free coffee, ice cream, candy Etc.They should be offering free customer service. These ladies are the two rudest employees I've ever dealt with in a financial institution. When I suggested I might be moving institutions she replied "good luck with that" I would suggest if looking for a financial institution, Golden 1 Credit Union has great reviews.