Been a client since 2006.. I love my local Patelco and my friends that help in the office!!…read more Appreciate them!!

So had 2 small external transfers done from 2 separate banks…read moreto my son's checking account (joint account as he is under 18). Patelco pulled the money successfully from the 2 banks, stated in the app that the transfers were successfully completed, but no sign of the money in the account after a week. So my son could not access it. We called Wed, Thur, and Fri as each time we called they stated the transactions were pending and they would post the next morning. When it didn't happen we would call again and get the same story-for 3 days. No one knew what was wrong, and no one kept notes or communicated it in our account info, so each time we called we had to explain it all again. On Friday someone did finally state they would escalate it and get back to us by end of day-it never happened. So we called on Saturday-and explained it for the 4th time and they came back with the exact same thing-it's pending and wait until Monday. We did not accept this at this point and spoke to a supervisor-she stated she would put the money in the account as a "provisional credit" so my son could access it, while they figure it out on their end. The account showed the money was there and available so my son went to the atm the next day (Sunday). At the atm it stated there was the amount he was expecting in the account and it was available. When my son went to pull out 10% of the total he was declined due to "insufficient funds". Ugh! We are so done! We are now going into the branch tomorrow (Monday) and closing our accounts. And getting all the funds in cash right then and there. I have never had such issues and phone conversations going around in circles for a few hundred dollars! These were small transfers! Very unprofessional and it's infuriating! Patelco took the money from the other Banks but then refused to simply put it into the account so we had no access to it. Very horrible customer service! I do not recommend.

Excellent service to the end. Frankie and Nick are professional and personable…read more We bought our truck without an issue. I recommend this company.

Safe and easy process Cindy is always on top of things this's the 4th time I use top mark fundingread more

Golden 1 is a great credit union. I've been a member for years. This location is convenient for…read morethose of us living in Rocklin and Roseville. The team members working here are friendly and helpful. The only drawback to this particular site is the fact that I usually end up waiting longer than I'd like to get to a service window. The extra few minutes required to wait won't keep me away; it will just keep me from rating five-stars.

This has to be the worst bank I have been to. Not only are they understaffed but the staff who is…read morethere is rude and doesn't help. I will close my accounts and go back Safe credit union who is

I must be having a really bad run with ATMs. This is the third branch in this area with…read moremalfunctioning ATMs. In this case ALL 3 ATMs were down and displaying the same message. What is happening with Bank of America? 15 years of paying 0% interest on savings and yet they can no longer afford to keep their ATMs running.

This location had an extensive remodel a few years ago and reduced their bank tellers from 5 to 1…read more Yet, Increased their offices for Merrill. They have 1 teller and three people standing around in the lobby asking what is needed for anyone coming in. Most of the time they are just standing around. Crazy.

Bawani (Branch Manager) was very welcoming, helpful, kind,…read moreand she has a beautiful smile. Dean (Teller) addressed all of my needs and was very kind. I'll probably be using this branch for my banking needs.

They were super in accommodating, my needs, and everyone was very friendly as well. I would highly…read morerecommend them as a bank.

I have banked with Chase for several years now and I love this bank! During a difficult economic…read moretime my business was invited to leave Bank of America, and I didn't know if I would find another bank open to our needs. Chase welcomed me, my business and my personal accounts, and has given us the best and most personal service all the way. Christopher Hanson has taken care of me personally, any time I walk into the bank or call. If Christopher is not in, someone else talks to me within a few minutes. The tellers are wonderful, they say 'hi' before I am even halfway in the door. I've never had a problem. I think this is just the way this bank operates. I'm no one special... they just expect to smile at and greet their clients each and every time. I feel happy and confident with this one thing in my life... my banking at Chase is something I can just trust to go well.

FUCK CHASE BANK!!! Big frauds and your money is NOT SAFE HERE!!!…read more Be careful banking with Chase! They have employees selling personal information and stealing identities. ! We have our accounts wiped out, over $100,000 had to fight them for over a year to recover all our money! They hold funds FOR NO REASON. Move up release dates NO EXPLANATION! They violate ALL THEIR DISCLOSURES!!!! Do not disclose or follow their own policies and when you call customer service, they will tras after you 10 times and not resolve anything, they're answer is always " We can't do anything. It's in the system, and humans cannot make any modifications.!" So basically, they hold your money hostage and NO HUMAN can do a thing about it! Stay clear. Close your accounts! DO NOT USE THIS BANK! You're better off leaving it with a stranger than with Chase, they do t know a thing about customer service! NEGATIVE ZERO STARS!!!

When I've needed to do some in person banking, this has been my spot. I've never had a complaint…read moreabout how I've been assisted. I always find the customer service very friendly, helpful, & personable. The atmosphere is clean, modern, & open.

I rarely go inside a bank anymore. I wanted some crisp bills, but they didn't have any. I was told…read moreto come back on a certain day. They did have red envelopes though. The teller also gave me a calendar, which was nice.

I open up account online checking and savings. I went in store to the branch and Roseville off of…read moreDouglas Boulevard. The manager was very rude and the assistant there Assistance that I got was incorrect. It seems that no one knows what they're talking about versus the store I went to in Auburn great service treated me with the upmost respect and the staff were very kind. I will only be back for the Auburn office. i'm I'm giving a one star for the service that I experienced in Roseville.

The ladies here have wonderful customer service always so sweet and kind I'm in and out and it's…read morejust always a nice experience coming here i've been fortunate enough to always get Armine, she is lovely :)

I come into this branch about once a month to make a deposit. I do like this newer location it's…read morevery nice and clean. I'm not totally sold on the layout since the tellers are pretty far in the back, and that area feels a bit dark, but it doesn't really affect me getting my banking done. The tellers are usually nice, especially when they're confident in what they're doing. There have been a couple of times where it seemed like someone was still learning, which got a little frustrating, but I assume they may have been new. My biggest complaint is the business hours. Closing at 4:00 every day is really inconvenient for people who work typical hours. It would be much easier if they stayed open later at least one or two days a week.

Professional with a smile. Fast transaction, no fuss…read more Allowed us to peacefully sit and transfer funds to buy a new car after your wonderful teller transfered our cash into our carefully verified accounts. Thank you, ladies.

This is hands down the easiest and best process I have ever been through. Lindsey was amazing with…read moreeverything, she goes above and beyond. I have a very complicated finical situation with multiple businesses and they took care of it in no time. Best process hands down! If i ever move again we will be using you!! Thank you!!!

JJ Mack and his team were excellent to work with. JJ took the time to educate us throughout the…read morewhole process. Time was of the essence, and even when most thought it couldn't be done, JJ and his team got us through escrow without any hiccups. Very upfront and honest with no surprises at signing. We would recommend JJ to anyone. 5 stars!! Thank you JJ Mack and team.