What happened to the days of walking into a bank and getting help? We scheduled an appt on the WF…read moreapp but didn't get a confirmation. Called the bank but of course no one answers their phone these days. Risk it and go to the bank only to be told that no one could help us. There was a banker sitting at her desk not busy. The 'person in charge' could have helped us but didn't. If it wasn't such a pain in the arse to which all my accounts I would. Don't recommend this branch. Customer service is nonexistent.

I had the best experience today 12/30/24 at this Wells Fargo Branch. Banker Nicole was extremely…read morehelpful in assisting me with a credit card statement I needed to purchase a vehicle from a local car dealer. In less than 15 minutes I was out the door and provided that document Nicole helped me with and I drove home with my new vehicle!! Thank you Nicole and Wells Fargo! I will be opening more accounts soon!!

I love this place. Truly…read more Am I a sucker for Verve at half price? Absolutely. And when you can sit down, handle banking stuff, and drink legitimately good coffee, it makes the whole experience way better. That said... can we please get the nitro situation sorted? Sheesh. It feels like it's always either out or not quite right. Still, hard to complain too much when you're getting solid coffee in a banking environment that doesn't feel soul-sucking. More of this. Just fix the nitro.

Back in town and one of my first stops is always this mall -- it just hits the spot and somehow…read morealways has exactly what I need. As I was walking the halls, I realized I needed a little pick-me-up. I'm new to the coffee world, still in my cappuccino-with-vanilla era on this early caffeine journey, so I decided to see what this place was about. Glad I did. The moment you walk in, it's clean, bright, and welcoming. Plenty of spots to sit, relax, or even crack open your laptop and get some things done without feeling rushed. The layout gives off that perfect balance: chill enough to unwind, structured enough to be productive. Service was excellent and fast -- the kind where they actually pay attention, move with purpose, and make you feel like you matter. My cappuccino was smooth, not too sweet, and exactly what I needed to reset. Overall, this was a really enjoyable visit. Whether you're a coffee veteran or someone like me just getting started, this place makes it easy to find your groove. I'll definitely be back.

Now that I'm getting settled in the Sacramento area, I've been trying to find a new BMO branch…read more First of all, it's in a great location. I went while doing my errands and shopping. It's in a very close proximity to pretty much everything shopping related in the Roseville area. Parking is easy. I definitely meshed well with this branch- the banker Adrianna is great!! She helped us with a super specific, kinda difficult banking related problem and she had it fixed in no time. I can tell she is super dedicated to helping clients, and I really appreciate that. It's easy to become impatient on either side of the banking experience, and she was so helpful and knowledgable about our situation. Will definitely be coming back here soon!

I have a simple task, my card is being declined for no reason. The BMO support have avoided fixing…read morethe problem. Over an hour on the line and they still haven't looked at the issue. I have verified my details several times, been hung up on, had the operator refuse to get a manager, when I finally get a manager, at least they say it is a manager, I am going through it all again. I am on hold. Unfortunately, Yelp will no allow no stars.... After a further 2 hours, it is now 3 pm, I am informed the managers have all gone for the day but I can continue to hold. My personal account, and my business will no longer use BMO, I am done.

I've been banking with Tri Counties Bank on Pleasant Grove Blvd since I moved back to Roseville a…read moreyear ago. I signed up with them pretty much based on the comments in a "best of" publication issued in 2024. I didn't ever think I'd find another bank as awesome as the one I left behind in Santa Maria, but I was wrong. Tri Counties Bank has proven to be a perfect choice. Most recently they helped me process the payoff for my mortgage. If you've done this before, you know time is of the essence in processing the payment. I had the New Year's holiday and a weekend to contend with and was feeling a little stressed about the payoff making it in the time frame the lender provided. I didn't need to worry! I worked with Manny, the bank's assistant VP, and everything went flawlessly! His knowledge of the process, his attention to detail, his focus on serving my needs, and his engaging personality made the experience pleasant beyond description. Thank you, Manny and Tri Counties Bank!

Mya is the best! Patient and knowledgeable! This bank provides personal service like old times!read more

Golden 1 is a great credit union. I've been a member for years. This location is convenient for…read morethose of us living in Rocklin and Roseville. The team members working here are friendly and helpful. The only drawback to this particular site is the fact that I usually end up waiting longer than I'd like to get to a service window. The extra few minutes required to wait won't keep me away; it will just keep me from rating five-stars.

This has to be the worst bank I have been to. Not only are they understaffed but the staff who is…read morethere is rude and doesn't help. I will close my accounts and go back Safe credit union who is

As an update, I called again the next day at 8 am. Surprisingly, the person answered the phone but…read moreher computer wasn't "up yet". I explained that I called first thing in the morning due to the 58 minute wait the day before. Her replay was "Only 58 minutes? That's not bad. Wait times yesterday were around 2 hours." Her response about wait times spoke volumes about the concern for their customers. Bank change is now in progress.

had an amazing experience at Mechanics Bank on Pleasant Grove Blvd. The team truly went above and…read morebeyond to help me with cashing my checks, and everything was handled smoothly and professionally from start to finish. A special thank you to Monica--her customer service was outstanding. She was patient, friendly, and made the entire process feel easy and stress-free. You can tell she genuinely cares about helping customers and takes pride in what she does. It's rare to find service this excellent these days. I felt respected, valued, and well taken care of. I highly recommend this branch to anyone looking for reliable and exceptional banking service!

I open up account online checking and savings. I went in store to the branch and Roseville off of…read moreDouglas Boulevard. The manager was very rude and the assistant there Assistance that I got was incorrect. It seems that no one knows what they're talking about versus the store I went to in Auburn great service treated me with the upmost respect and the staff were very kind. I will only be back for the Auburn office. i'm I'm giving a one star for the service that I experienced in Roseville.

The ladies here have wonderful customer service always so sweet and kind I'm in and out and it's…read morejust always a nice experience coming here i've been fortunate enough to always get Armine, she is lovely :)

I have banked with Chase for several years now and I love this bank! During a difficult economic…read moretime my business was invited to leave Bank of America, and I didn't know if I would find another bank open to our needs. Chase welcomed me, my business and my personal accounts, and has given us the best and most personal service all the way. Christopher Hanson has taken care of me personally, any time I walk into the bank or call. If Christopher is not in, someone else talks to me within a few minutes. The tellers are wonderful, they say 'hi' before I am even halfway in the door. I've never had a problem. I think this is just the way this bank operates. I'm no one special... they just expect to smile at and greet their clients each and every time. I feel happy and confident with this one thing in my life... my banking at Chase is something I can just trust to go well.

FUCK CHASE BANK!!! Big frauds and your money is NOT SAFE HERE!!!…read more Be careful banking with Chase! They have employees selling personal information and stealing identities. ! We have our accounts wiped out, over $100,000 had to fight them for over a year to recover all our money! They hold funds FOR NO REASON. Move up release dates NO EXPLANATION! They violate ALL THEIR DISCLOSURES!!!! Do not disclose or follow their own policies and when you call customer service, they will tras after you 10 times and not resolve anything, they're answer is always " We can't do anything. It's in the system, and humans cannot make any modifications.!" So basically, they hold your money hostage and NO HUMAN can do a thing about it! Stay clear. Close your accounts! DO NOT USE THIS BANK! You're better off leaving it with a stranger than with Chase, they do t know a thing about customer service! NEGATIVE ZERO STARS!!!

Golden1, there are 14 customers in line and you always have 2 bank tellers (MAX)... seriously the…read moreworst lines ever. Seems to be getting worse and worse at this location. Can you guys hire some more people?!

WOW! I had to get multiple things done and was done in 5 minutes. Great service. It was packed with…read moreat least six people ahead of me and a few others already sitting on the lobby. There were at least 4 bankers. I'm so surprised and shocked.