Best rates and services in the whole area. I will go back without hesitation! The staff is amazing!read more

ATM ONLY This location ATM is such an inconvenience. It's…read morealways OUT of ORDER. Finally, they were smart enough to put a sign on the door. Rather, than wasting my time finding parking and going inside to see it's not working. How is it that the ATMs located in local stores work, but not the actual bank. I usually stop at 7-11, CVS or the REC center but this time I needed to make a deposit. Due to my work hours, I can't make it to the bank. BFCU of Long Beach you need to fix this ongoing problem.

Their central phone number isn't taking calls and they do not provide phone numbers to your…read moreindividual bank. There is no customer service by phone.

My fiancée and I went in to set up a joint bank account. We were informed that a gentleman was…read moreabout to come in and didn't have any appointments so we would be seated with him shortly. Another man came in after us and also sat in the waiting area. When the worker came over, he asked what all of us were there for and then walked away. I watched the worker who had originally assigned us to the male gentleman pull him aside and speak with him as they kept looking over at me and my fiancée. They then sent someone else entirely to come tell us that now no one would be available to speak to us for over two hours. This behavior was absolutely appalling. I walked my fiancée out of there and we will be choosing a different bank altogether as well as closing the accounts we currently have through Chase. As we walked out, I watched the worker who was supposed to help us walk up to the man that came after us and pull him to his cubicle. I don't know if its because we were only opening a joint account and he wanted to do work on business accounts or if it was because my fiancée and I are both women. Either way, our business shouldn't be treated like it's less important. Do better because this behavior is unacceptable.

One person is in customer service. If that person is busy it's a wait. Friendly people, though.read more

I would give zero stars if I could. I went in to exchange less than $100USD worth of Thai baht, and…read morewas told that only members could exchange foreign currency through their bank. TD exchanged my money right away, for $7.50. I wasn't asking to GET foreign currency, only to get USD. BofA is FAMOUS for charging fees, but couldn't manage to offer to charge me a fee for this transaction. Absolutely useless.

I've been banking with this location for over 35 years, under three different banking firms, and it…read morehas always been very friendly, amenable, and professional. The service is always looking to protect our identity while streamlining our banking requests and procedures. No matter if it's by phone, internet or walkin, the personnel are always very helpful and accomodating.

I probably should have trusted my gut when I walked in. This place feels like a throwback to 1980…read more I opened a basic checking account and had to wait 2 weeks for a debit card, the woman who helped me was rude, scatterbrained, and didn't at all seem to care about taking me on as a new customer. On top of that, her desk was a mess, and her computer looked like it was 10 years old. When I asked if they had paperless billing, she laughed and said no, they don't. Hey Apple Bank, it's 2013! All I needed was a basic checking account that would have a minimal amount of money in it, and this branch is convenient to my work, so in the end it does the job, but walking into other banks in the area will make you feel a lot more confident. I wouldn't go here to hold my life savings, that's for sure.

Impossible to get a human being on the phone. Impossible to contact any branch directly. Once you…read moreare in the automated voice system, if you repeatedly request a "representative" you just get more of the same interactive BS. I have been with Citi in one form or another since I was 20. I am now over 70. I worked for Citi in an executive position. I don't know why I have loyalty to a bank that doesn't give a lick about me or my multiple accounts. GOOD BYE CITIBANK. I'M OUTA HERE!!!

I have been using Citibank, in Long Beach, for many years and the clerks are friendly, helpful and…read morekind. Always a rewarding experience!

I am 81 years old and since I opened my first bank account when I was 9 years old at the East NY…read moreSavings Bank on Eastern Parkway in Brooklyn, NY, this is by far the best bank for customer service!

Never had a problem here. Deposits, wire transfers, etc. Always polite and professional. Seems like…read morea lot people on here leave bad reviews for timing issues. "The drive through took too long," "I waited in line too long". Stop crying, they have a small staff and do their best. These reviews just scream "Long Island entitlement." Thanks to the TD staff for doing their part. Don't worry about these "FLID's."

Scammed bait and switch! I received an offer for a credit card stating.If you spend five hundred…read moredollars in three months, you would receive two hundred dollars back in rewards. I charged one thousand dollars on the card within a month. The company refused to pay the promise.Two hundred dollar reward. They are the worst credit card company to deal with!!!

Capitol one are a bunch of crooks 35.99% interest give you credit you cannot use 2 days b4…read moreChristmas when u really need a Lil help and I get my new davor card to find out iv been security flagged and must prove my existence I send my njdl my social sec card my bank statement and my ins cars nothing.accepted 2 days b4 Christmas and then you get these immigrants that put you on hold for 5 minmind to put.u on hold again to accomplish NOTHING I gladly and willfully VANCELLED my credit cards and advise all consumers that have Capitol one acct there are better option available for you you don't need to pay 35.99% CANCEL CAPITOL ONE ###' SAY NO TO CAPITOL ONE

I had to open a saving account today. (I already had a checking account at this bank). I called…read morethe bank and told them what I wanted. They said I had to come in. From the time I entered the bank to the time I left was about 2 minutes, which included the time for the teller to transfer funds from the checking to savings! Amazing service and nice, friendly employees who know what they are doing. The last time I opened a bank account at a different bank it took about 45 minutes, even though I had a few other accounts at that bank also.

I have been in Capital One customer for a few years and where I used to live. It was very…read moreconvenient but now where I live there's not one to be found. I have to run around and go to different drugstores, etc. to make deposits it's just inconvenient. At this particular branch, I'm here on a Saturday. There are two people at the windows and the line is crazy! I do enjoy banking with them, but it's just so difficult these days to do in person visits

I've always had a credit card and auto loan through Capital One however I've never banked with them…read moreoutside of my credit union . Recently I opened a 360 account online and they are now my primary account for checking. I like the convenience of their ATM locations, new refreshing logo and online banking is now a dream come true. Amidst the COVID19 pandemic I visited the Garden City and Westbury branches which were a nightmare. Terrible service prior to the pandemic as well. Long lines. Clueless employees. Today I am happy to report that this branch is the best. Professional staff. Smiling faces. Best of all, no long lines and no nonsense. I needed a cashier's check today. While I'm not happy with the $10 up charge as a account holder, I will say it beats all the foolish monthly fees the other For Profit banks charge. This branch is raising the bar. I hope the other branches can take notes from the branch manager here.