ATM ONLY This location ATM is such an inconvenience. It's…read morealways OUT of ORDER. Finally, they were smart enough to put a sign on the door. Rather, than wasting my time finding parking and going inside to see it's not working. How is it that the ATMs located in local stores work, but not the actual bank. I usually stop at 7-11, CVS or the REC center but this time I needed to make a deposit. Due to my work hours, I can't make it to the bank. BFCU of Long Beach you need to fix this ongoing problem.

Best rates and services in the whole area. I will go back without hesitation! The staff is amazing!read more

Their central phone number isn't taking calls and they do not provide phone numbers to your…read moreindividual bank. There is no customer service by phone.

Convenient location & parking. Clean facility. Friendly & accommodating staff. Amir always goes…read moreabove & beyond for his clients. Provides Chase Private Client services & safe Deposit Boxes (based on availability). ATM available 24/7. Open until 18:00 during the week.

One person is in customer service. If that person is busy it's a wait. Friendly people, though.read more

I would give zero stars if I could. I went in to exchange less than $100USD worth of Thai baht, and…read morewas told that only members could exchange foreign currency through their bank. TD exchanged my money right away, for $7.50. I wasn't asking to GET foreign currency, only to get USD. BofA is FAMOUS for charging fees, but couldn't manage to offer to charge me a fee for this transaction. Absolutely useless.

I've been banking with this location for over 35 years, under three different banking firms, and it…read morehas always been very friendly, amenable, and professional. The service is always looking to protect our identity while streamlining our banking requests and procedures. No matter if it's by phone, internet or walkin, the personnel are always very helpful and accomodating.

I probably should have trusted my gut when I walked in. This place feels like a throwback to 1980…read more I opened a basic checking account and had to wait 2 weeks for a debit card, the woman who helped me was rude, scatterbrained, and didn't at all seem to care about taking me on as a new customer. On top of that, her desk was a mess, and her computer looked like it was 10 years old. When I asked if they had paperless billing, she laughed and said no, they don't. Hey Apple Bank, it's 2013! All I needed was a basic checking account that would have a minimal amount of money in it, and this branch is convenient to my work, so in the end it does the job, but walking into other banks in the area will make you feel a lot more confident. I wouldn't go here to hold my life savings, that's for sure.

This bank was great under the previous manager. I've banked with Citi for almost 40 years and the…read morenew manager couldn't possibly help me with a banking situation that I'm sure the previous banker could have done in five minutes. It really makes me want to move on to another bank.

Impossible to get a human being on the phone. Impossible to contact any branch directly. Once you…read moreare in the automated voice system, if you repeatedly request a "representative" you just get more of the same interactive BS. I have been with Citi in one form or another since I was 20. I am now over 70. I worked for Citi in an executive position. I don't know why I have loyalty to a bank that doesn't give a lick about me or my multiple accounts. GOOD BYE CITIBANK. I'M OUTA HERE!!!

Still a great bank. In the last couple years I barely came to the bank itself, I do most of my…read morebanking online. And it is so much better to come to the bank when you do need to be present personally and find there is almost no line. But last visit was disappointing. For 2 reasons. The first, no more debit card made the same day. Second, as a buisness owner you allowed only one debit card. Why? This is bigger than me to answer. Chase is great. Used to be the best.

Very large and convenient Capital One branch, with private parking and a drive-through in the back,…read moreas well as Sunday hours. The inside is clean, large, and generally well-staffed, so your wait on line is rarely going to be overlong. Even better, this branch has Sunday hours, so if your weekdays are packed (or if you're observing Shabbat), you can drop by here to get your banking needs done. Last, and most importantly, the staff themselves are quite friendly and top-notch. If you have a need for bank services beyond the teller window, Frank should be your go-to guy. Friendly, helpful, and will go the extra mile for any of your needs.

My mothers deposit and card had gotten stuck in the ATM , my mother has been a client with this…read morebank for 30 years , the ATM malfunctioned and didn't give her the deposit back nor did it show up in her account, when speaking to management on how to find a solution the humiliated her like she was a criminal , she begged management to look back on the cameras she showed proof of identity birth certificate social security card and mail , even her drivers license they did not accept it and ignored her , then still my mom tried again to explain the manager looked her in her face rolled her eyes and said she has no idea what to do and kept contradicting the policies of capital one , the police were called and they themselves stated she kept switching the policies the procedures, the encounter was disgusting there was no empathy nor understanding on managements behalf , it was the banks ATM that malfunctioned how was it my moms fault on top of that THERE SHOULD BE A REIMBURSEMENT OR SOME TYPE OF WAY TO FIGURE OUT HOW TO GET THE MONEY BACK FROM THE ATM , NOT HUMILIATE AN ELDERLY WOMAN WHO JUST LOST HUNDREDS OF DOLLARS SHE WORKED FOR , I DONT RECOMMEND THIS BRANCH TO ANYONE THEY HAVE NO IDEA WHAT CUSTOMER SERVICE IS AN HAVE A PESSIMISTIC SNOBBY DEMEANOR WHEN IT COMES TO ASSISTING CLIENTS , THE Manager said she didn't care cause we don't sign her paycheck your money isn't safe there .

I had to open a saving account today. (I already had a checking account at this bank). I called…read morethe bank and told them what I wanted. They said I had to come in. From the time I entered the bank to the time I left was about 2 minutes, which included the time for the teller to transfer funds from the checking to savings! Amazing service and nice, friendly employees who know what they are doing. The last time I opened a bank account at a different bank it took about 45 minutes, even though I had a few other accounts at that bank also.

I have been in Capital One customer for a few years and where I used to live. It was very…read moreconvenient but now where I live there's not one to be found. I have to run around and go to different drugstores, etc. to make deposits it's just inconvenient. At this particular branch, I'm here on a Saturday. There are two people at the windows and the line is crazy! I do enjoy banking with them, but it's just so difficult these days to do in person visits

I've always had a credit card and auto loan through Capital One however I've never banked with them…read moreoutside of my credit union . Recently I opened a 360 account online and they are now my primary account for checking. I like the convenience of their ATM locations, new refreshing logo and online banking is now a dream come true. Amidst the COVID19 pandemic I visited the Garden City and Westbury branches which were a nightmare. Terrible service prior to the pandemic as well. Long lines. Clueless employees. Today I am happy to report that this branch is the best. Professional staff. Smiling faces. Best of all, no long lines and no nonsense. I needed a cashier's check today. While I'm not happy with the $10 up charge as a account holder, I will say it beats all the foolish monthly fees the other For Profit banks charge. This branch is raising the bar. I hope the other branches can take notes from the branch manager here.