Valeria came to my school (RCOE) today at the Indio campus as a guest speaker to share about credit…read moreunion Altura. The Information she provided was powerfully and highly informative. It was Information she I wish I had received at an early age. I hope she continues to do this work for not only people like me but also the generation high school students. She was extremely helpful and well knowledgeable. Thank you for being a great speaker high school today.

Valeria was super informative! I really appreciated her teaching us about what Altura offers.read more

The worse customer service any bank can provide. From extremely long waiting times when calling…read moretheir toll free phone number, to lack of understanding when you have legitimate complaints. I highly recommend you stay clear of BBVA. Make certain you do your homework when applying for services. Also, be certain that every credit check is a "hard pull" on your credit bureau which will affect your fico score. I was told a "soft pull" would be made and I discovered otherwise.

The worst bank you can deal with! No customer service, sometimes the drive up is completely closed…read more Phone customer service is ridiculous, they employ people that can't even speak English. I thought I was banking in USA not India!

Great location and close to lots of businesses. The building and parking are well maintained but…read moreI've saved the best reason for last. The staff are FANTASTIC, always cheerful and eager to greet you. They are quick to handle business and earnest in their desire to help the customer. I always leave being thankful this branch remains available. Thank you Management!

This review is all about this bank's annual calendars. I have been getting their calendars for 37…read moreyears! I keep my account here, all those years, cos of the calendars, and I came to this branch for the first time, as I was driving thru Rancho Mirage, just to pick up my calendars. What's so special about the calendars? Well every year the calendar features only one scene a different artist, who depicts something in Riverside County, such as a historic place. After all those years, or even just 2, the calendars all look alike, and you have to look at the same artwork for 12 months! But the special feature of their calendars, is they have large boxes that you can write all your appts, AND THE PAPER CAN BE WRITTEN ON IN PENCIL. I document my entire life, almost every day for the last 37 years, on this pencil friendly Provident calendar Yes, almost all calendars have photos on glossy photo paper, that you cannot write pencil on, and still SEE what you wrote, and you can erase it with pencil eraser. Provident's calendar is just on regular paper, but pages are heavier stock. Also the calendar has only 6 pages, so not heavy. AFer half a year, you flip it over and the months continue on backside. Every year I look so forward to starting a new calendar, but they only come in after Thanksgiving, but I have things to write for next year much earlier than that, so I wish they'd come out amonth before Thanksgiving. 5 Yelp stars for Provident calendars! I document my life into them, every year.

Based on my experience, Sun Community Federal Credit Union in Indio has been the worst bank I've…read moreever dealt with. I had a hard time accessing my own money, and the customer service was disappointing. The staff wasn't welcoming or helpful, and the whole experience left a bad impression. I personally wouldn't recommend banking there.

My main credit union is in Washington DC and from time to time I need to use a shared banking…read morelocation to be able to deposit money to my accounts when local ATMs do not accept deposits. My Navy Federal ATM also does not take deposits here in Palm Desert, so I was happy to locate this credit union not far from us, down by Avenue 42 and Monroe. I decided to open an account so as to receive full service banking. The location is great with plenty of parking. The staff are really helpful. You can open accounts in person or online. We were headed home, so I logged in to create an account. In no time I had confirmation of the process for verifying identity and I was able to select an identity protection layer of security. They sent me several emails to alert me to the progress of transferring some funds into Sun Community from my credit union. They have a drive through and a walk up ATM. I suggest using the outdoor ATM in daylight hours because it is facing toward Avenue 42, but not terribly public so you could be able to call for help or to be seen in case of an emergency. This is a great resource as so many different credit union members can take advantage of this shared facility and make life easier for us.

I was greeted by the staff as i walked in and felt very welcomed. The representative was quick to…read moreanswer my questions and assist in setting up my new account. When the account was set up I had no questions unanswered as all of the ones I was prepared to ask were answered during the account opening process. I am hooked on service from First Foundation Bank.

I moved my accounts to First Foundation when it was a regional bank; it's still one of the most…read more"local" banks in the area and the personalized service reflects this. As an owner of a small business I cant' say enough good about how easy they are to work with. I can do most of my banking without ever entering the bank and when I need something, a quick phone call or email to one of a small number of first-name-basis individuals gets it taken care of. That alone is enough to get them the 5 stars. But even better, when my personal account was recently hacked (by an outside party who was arrested within 24 hours) they really stepped it up, immediately blocking outside access, dealing with over 20 false debits, getting every one of them reversed within days and opening a new account for me. All I had to do was sign, they even filled out the forms for me and emailed them. Best bank I've ever had in 30 years owning and managing businesses.

I've been a long-time customer -- over 13 years. The manager Michelle at the Rancho Mirage branch…read moreis great, but beyond her, the customer service is terrible. I've been treated rudely twice now this past couple months -- once in person at the branch and once over the phone. The women working there have the worst customer service skills I've experienced. It's unbelievably unprofessional for a bank. I've had enough. On Monday, I AM SWITCHING BANKS. I'm done giving my business to a place that clearly doesn't care about its customers.

I have been banking with them for many years and have always found everyone there to be extremely…read morehelpful and courteous. Luz, V.P., has always gone out of her way to assist me in my banking needs.

Was so happy to leave Wells Fargo and change to this bank. The service is excellent; I've never…read morehad to wait for a bank teller or an account specialist and they are all super friendly & professional. They have Saturday hours, unlike Wells Fargo. Every time I walked into Wells Fargo there was no one available for accounts, and sometimes you'd have to book a week in advance. Not so at 1st Bank! I'm thrilled to finally be with a bank that delivers good service.

Monika Zalavari…read more Thanks again for the great effort in assisting our mutual client. He has been a long time client and I know he's been a longtime First Bank customer. We've previously been in your branch and everyone is very helpful and courteous. I know he thinks highly of First Bank so you were the person I thought of to call to assist him in getting these important documents handled (by remote control from Pasadena). We're both in a service business and it's always a pleasure to work with other good service providers. Thanks again for your special interest with your/our clients. Greg