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    BBVA Compass

    3.3 (7 reviews)
    Open 9:00 am - 6:00 pm

    Services - BBVA Compass

    Personal banking

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    6 years ago

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    12 years ago

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    6 years ago

    Love the Indio branch. It's nice to deal with people who are familiar with you. Adi is the BEST!

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    Pacific Premier Bank

    Pacific Premier Bank

    (8 reviews)

    I have been with Pacific Premier Bank since they were Canyon Natl. The staff has changed a bit, but…read morethe service and attention to detail still remains. I have always liked small banks, and this is a big bank that managed to maintain that small bank feel. Lorraine who is the branch manager, is wonderful! She is always so helpful and handles any issues I have, with the utmost expediency. Nikki, my business banker, has a perpetual smile and is always so kind and gracious. The whole staff make you feel like you are the only customer in the room. I have been banking with this crew for more than 20 years, and I cannot possibly see that changing anytime soon! If you want a small business bank that actually appreciates you and your business, you need look no further!

    I would highly recommend this bank! I recently discovered this bank when I relocated to the Palm…read moreSprings area. I first spoke to "Jackie" on the phone to obtain some information about their CD products. She was extremely pleasant and helpful. I mentioned to her that I planned to visit the bank the following week. When I walked in I was so impressed to see that she had already entered my information into their system so that it would be available to anyone in the bank when I came in. She then proceeded to personally handled my transactions. She was so warm, professional, knowledgeable, and kind. Before leaving I mentioned to her manager how impressed I was with Jackie, and she too extended a welcoming hand.

    SchoolsFirst Federal Credit Union

    SchoolsFirst Federal Credit Union

    (49 reviews)

    Great customer service in person and over the phone. They are always smiling when I go in.read more

    I would give negative stars if I could. My overall experience with schools first FCU has been meh,…read morebut my recent experience at the Palm Desert branch was awful. I had contacted in advance to ask what I needed to do, because my mother recently passed and my brother and I were beneficiaries on the account. It was my impression that beneficiaries are added to an account for a smooth transition. I was told I would be sent a bereavement packet, so I wouldn't have to be inconvenienced In my time of grief. So I waited for the bereavement packet to arrive. After about 10 days I decided I better go in. I brought an official death certificate, and ID with me. I was assisted for over an hour with a daunting process of having to receive 1/2 of my mothers account, because my brother and I, both credit union members, myself a retired teacher, could not just take over the account. We had to each have separate distributions. Since the amount of my cashiers check was so large, I was asked to come back after all the approvals were completed. I was told I would be called on my cell when I should come back to pick up the check. After about an hour I was called to come and get my cashiers check. I returned, checked in and was asked to sit in the lobby. I waited in the lobby for about 40 minutes and watched people come and go. After 40 minutes, I was called up to reception and told that they received approval so I should get in line for the teller. I got in line behind several people, all of whom I had watched come in while I waited in the lobby. I am disabled and in extreme pain while standing. I finally went to reception, now ticked off and asked why I was standing in line after waiting for so long and being told all was approved when I was called to come back. They explained because the teller has to cut the check and someone else sign it. They were oblivious to what I was asking. I was so pissed off now, that I only dealt with the manager to get my check and get as far away as I could. Admittedly, this was a lot more money than should have been In a credit union, I seriously think my Mom had put it there to make things easier for us. I have still not received a final statement to see what was in the account and confirm the distributions were as expected. To add insult to injury,now a month later, I got that mail telling me what to bring in with me as the beneficiary. The letter states that it is their pleasure to assist me at this difficult time. It then continues to refer to some other person's account! They didn't even copy and paste the letter completely! They put my mom's name once, then referred to someone else! I share this so you know, if you need accuracy, and customer service DO NOT go to Schools First FCU,especially if you plan to use the PalmDesert branch!

    BBVA Compass - banks - Updated May 2026

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