Go to other branches in desert for things of importance…read more Ok for very basics, not well staffed with upper Managment

They don't know how to answer phones Called them 4 times…read morebefore someone answered the phone. Just wanted to ask a quick question

So for the first time in my life my bank account has been compromised and someone stole my card and…read moremade a bunch of unauthorized transactions and it was a good amount of money it was pretty much all the money I had saved in my bank so anyway I was really stressed out about it and I still had some money in my bank account that I needed because I had my card shut down immediately this isn't my usual bank because I don't live in Indio but I happen to be visiting over here when it's happened so I came and I was greeted by Joanna and she was absolutely amazing made me feel so much better about everything that's going on got me what was left in my balance and pointed me in the right direction for tomorrow morning or do I need to call to get the ball rolling on getting this rectified so just want to say that Joanna was super professional nice and really did a great job at easing my anxiety about this whole situation. If she was my employee she would be getting a raise

Don't understand why they only have 3 tellers working on a Friday before a 3 day weekend. Worst…read morebranch in the Coachella Valley

I have been with Pacific Premier Bank since they were Canyon Natl. The staff has changed a bit, but…read morethe service and attention to detail still remains. I have always liked small banks, and this is a big bank that managed to maintain that small bank feel. Lorraine who is the branch manager, is wonderful! She is always so helpful and handles any issues I have, with the utmost expediency. Nikki, my business banker, has a perpetual smile and is always so kind and gracious. The whole staff make you feel like you are the only customer in the room. I have been banking with this crew for more than 20 years, and I cannot possibly see that changing anytime soon! If you want a small business bank that actually appreciates you and your business, you need look no further!

I would highly recommend this bank! I recently discovered this bank when I relocated to the Palm…read moreSprings area. I first spoke to "Jackie" on the phone to obtain some information about their CD products. She was extremely pleasant and helpful. I mentioned to her that I planned to visit the bank the following week. When I walked in I was so impressed to see that she had already entered my information into their system so that it would be available to anyone in the bank when I came in. She then proceeded to personally handled my transactions. She was so warm, professional, knowledgeable, and kind. Before leaving I mentioned to her manager how impressed I was with Jackie, and she too extended a welcoming hand.

The staff is miserable like they hate their life, they don't smile, great, make you feel welcome at…read moreall. Avoid this branch at all cost until they can replace their miserable, rude, employees! The two worst woman there are young and one is now a manger who walks around like her s*** don't stink. Not to mention this bank in general is horrible. I recommend any bank other than this one and I have separate experiences to back that up as well, but this pertains to the particular branch.

The people working in the bank are super friendly, attentive and helpful! However, the drive up ATM…read moreis always broken! So if you need cash after hours you CANNOT GET YOUR MONEY because they only have one ATM and it's always broken! We switched to first bank because they are close and we liked the people, but the ATM is a deal breaker. Just imagine getting 3 small children out of car seats to go inside the bank to make a withdrawal because the drive up ATM is broken. Pretty soon you're going to find another bank!

Great customer service in person and over the phone. They are always smiling when I go in.read more

A great place for doing your banking. The staff are truly professional and have really helped me to…read moreplan my financial future. Whenever i go into the bank i am greeted by their friendly staff and they take care of my needs in a quick manner. I love doing my banking here.

stroller performance from the employees and one in particular helping me with electronic…read moreelectronics, my phone to set up my banking app, which I'm not good at Emiliano d Sotelo

We had a list of things we needed to do at the credit union, and we were dreading the chore. Mayra…read moreM assisted us with undivided attention. She went through our entire list and took care of everything. She was able to make suggestions to make transactions easier and she walked us through how to do things online between our accounts. She gave us her card to personally assist our daughter with her accounts. We left feeling like we had a very productive day and such relief. We both commented to each other how bright she is and how relaxed, never looking at a clock or making us feel rushed in any way. Thank you Mayra at the Indio branch!

Amazing service from Victoria todayalso everyone there were very helpful and friendly.read more

It has been almost a year and you still can't access the ATMs after hours. Chase bank card is…read morerequired to unlock the doors however the card reader has not been working for the debit card or the phone card. You have to hope and wait the ATM drive thru is available. INSANE.

I was looking for what I thought was a simple thing... open a new checking account with some cash I…read morecouldn't deposit in our investment account. So I go to Chase first... could not have cared less and told me to make an appointment later in the week... what??? It's a checking account? Then I went to Wells Fargo, same attitude (and Yelp rating I add) and story. So I go to my trusty Yelp page and look at rating and customer service and believe it or not, it's US Bank in my market!!! No way! I wander in and meet the lovely Tia who says no issue and I'm done in 15 minutes. Step by step and I'm out the door with a debit card and a smile. They way it should be! Thanks Tia!

This is a very good branch,very good customer service, they are very helpful and personalread more

I was very pleased with the help that I received from banker Karlo. He did a fantastic job dealing…read morewith trustee issues on one of my accounts. Karlo was knowledgeable, diligent and patient with the entire process, and I really appreciated him working so hard during this difficult time. This will now be my "go to" branch.

One teller for 20 people I waited for awhile but the line never moved and available tellers just…read morewalking around I felt completely disrespected

Sometimes when I am in the area I stop in at this bank. I joined Firstbank way back in the 1980's…read moreand have been a loyal customer. It has been fun watching them grow and I have been to each of their locations. The one out in North Indio has a drive thru! There are never lines and the tellers are so friendly, helpful, and genuine. I am not a fan of the larger banks as I like the personal touch of a smaller bank where they know you by name. A quick telephone call is all you need. Love that they are open on Saturday mornings too. I just wish they had safe deposit boxes.

This was my first bank ever haha which is funny because the name of the bank is also First bank!…read moreStarted an account here for free since I was under 18 at the time and have had it since. There is plenty of parking and it never seems busy which is great for when I do need to do some business. Also located in a busy shopping center and right off Washington. They have a drive-thru, but have yet to use it. The staff is always friendly and helpful. They would stop what they're doing to take care of customers. I never have any problems with this bank and it seems like they're always improving their debit cards. They also have online banking available. If you ever need to add anyone to your account, they make it easy and quick to get that arranged for you. Overall, 5 stars because I can't find anything wrong this bank and location.