Go to other branches in desert for things of importance…read more Ok for very basics, not well staffed with upper Managment

Went to pay my rent with cash which they refused who doesn't take cash! What a joke! Ruderead more

So for the first time in my life my bank account has been compromised and someone stole my card and…read moremade a bunch of unauthorized transactions and it was a good amount of money it was pretty much all the money I had saved in my bank so anyway I was really stressed out about it and I still had some money in my bank account that I needed because I had my card shut down immediately this isn't my usual bank because I don't live in Indio but I happen to be visiting over here when it's happened so I came and I was greeted by Joanna and she was absolutely amazing made me feel so much better about everything that's going on got me what was left in my balance and pointed me in the right direction for tomorrow morning or do I need to call to get the ball rolling on getting this rectified so just want to say that Joanna was super professional nice and really did a great job at easing my anxiety about this whole situation. If she was my employee she would be getting a raise

Don't understand why they only have 3 tellers working on a Friday before a 3 day weekend. Worst…read morebranch in the Coachella Valley

I would highly recommend this bank! I recently discovered this bank when I relocated to the Palm…read moreSprings area. I first spoke to "Jackie" on the phone to obtain some information about their CD products. She was extremely pleasant and helpful. I mentioned to her that I planned to visit the bank the following week. When I walked in I was so impressed to see that she had already entered my information into their system so that it would be available to anyone in the bank when I came in. She then proceeded to personally handled my transactions. She was so warm, professional, knowledgeable, and kind. Before leaving I mentioned to her manager how impressed I was with Jackie, and she too extended a welcoming hand.

I have been with Pacific Premier Bank since they were Canyon Natl. The staff has changed a bit, but…read morethe service and attention to detail still remains. I have always liked small banks, and this is a big bank that managed to maintain that small bank feel. Lorraine who is the branch manager, is wonderful! She is always so helpful and handles any issues I have, with the utmost expediency. Nikki, my business banker, has a perpetual smile and is always so kind and gracious. The whole staff make you feel like you are the only customer in the room. I have been banking with this crew for more than 20 years, and I cannot possibly see that changing anytime soon! If you want a small business bank that actually appreciates you and your business, you need look no further!

The staff is miserable like they hate their life, they don't smile, great, make you feel welcome at…read moreall. Avoid this branch at all cost until they can replace their miserable, rude, employees! The two worst woman there are young and one is now a manger who walks around like her s*** don't stink. Not to mention this bank in general is horrible. I recommend any bank other than this one and I have separate experiences to back that up as well, but this pertains to the particular branch.

The people working in the bank are super friendly, attentive and helpful! However, the drive up ATM…read moreis always broken! So if you need cash after hours you CANNOT GET YOUR MONEY because they only have one ATM and it's always broken! We switched to first bank because they are close and we liked the people, but the ATM is a deal breaker. Just imagine getting 3 small children out of car seats to go inside the bank to make a withdrawal because the drive up ATM is broken. Pretty soon you're going to find another bank!

Great customer service in person and over the phone. They are always smiling when I go in.read more

I would give negative stars if I could. My overall experience with schools first FCU has been meh,…read morebut my recent experience at the Palm Desert branch was awful. I had contacted in advance to ask what I needed to do, because my mother recently passed and my brother and I were beneficiaries on the account. It was my impression that beneficiaries are added to an account for a smooth transition. I was told I would be sent a bereavement packet, so I wouldn't have to be inconvenienced In my time of grief. So I waited for the bereavement packet to arrive. After about 10 days I decided I better go in. I brought an official death certificate, and ID with me. I was assisted for over an hour with a daunting process of having to receive 1/2 of my mothers account, because my brother and I, both credit union members, myself a retired teacher, could not just take over the account. We had to each have separate distributions. Since the amount of my cashiers check was so large, I was asked to come back after all the approvals were completed. I was told I would be called on my cell when I should come back to pick up the check. After about an hour I was called to come and get my cashiers check. I returned, checked in and was asked to sit in the lobby. I waited in the lobby for about 40 minutes and watched people come and go. After 40 minutes, I was called up to reception and told that they received approval so I should get in line for the teller. I got in line behind several people, all of whom I had watched come in while I waited in the lobby. I am disabled and in extreme pain while standing. I finally went to reception, now ticked off and asked why I was standing in line after waiting for so long and being told all was approved when I was called to come back. They explained because the teller has to cut the check and someone else sign it. They were oblivious to what I was asking. I was so pissed off now, that I only dealt with the manager to get my check and get as far away as I could. Admittedly, this was a lot more money than should have been In a credit union, I seriously think my Mom had put it there to make things easier for us. I have still not received a final statement to see what was in the account and confirm the distributions were as expected. To add insult to injury,now a month later, I got that mail telling me what to bring in with me as the beneficiary. The letter states that it is their pleasure to assist me at this difficult time. It then continues to refer to some other person's account! They didn't even copy and paste the letter completely! They put my mom's name once, then referred to someone else! I share this so you know, if you need accuracy, and customer service DO NOT go to Schools First FCU,especially if you plan to use the PalmDesert branch!

stroller performance from the employees and one in particular helping me with electronic…read moreelectronics, my phone to set up my banking app, which I'm not good at Emiliano d Sotelo

Altura Credit Union is the best! They have partnered with Indio High School to offer amazing…read moreopportunities to our students. We are thankful for the generous contributions.

Amazing service from Victoria todayalso everyone there were very helpful and friendly.read more

It has been almost a year and you still can't access the ATMs after hours. Chase bank card is…read morerequired to unlock the doors however the card reader has not been working for the debit card or the phone card. You have to hope and wait the ATM drive thru is available. INSANE.

This place sucks. No bankers to talk to even if they're there doing nothing obviously just sitting…read morethere they tell you, they can't help you. You have to make an appointment. Plus their atms are always down. Go somewhere where else. minus stars.

Customer service is horrible, sat there for a hour. When they finally got to me they said they…read morecouldn't help me that I would to call. Why couldn't they tell me that before I sat there for a hour. I've been with them for about 30 years I think I'm going to look for a new institution to do my banking.

Sometimes when I am in the area I stop in at this bank. I joined Firstbank way back in the 1980's…read moreand have been a loyal customer. It has been fun watching them grow and I have been to each of their locations. The one out in North Indio has a drive thru! There are never lines and the tellers are so friendly, helpful, and genuine. I am not a fan of the larger banks as I like the personal touch of a smaller bank where they know you by name. A quick telephone call is all you need. Love that they are open on Saturday mornings too. I just wish they had safe deposit boxes.

This was my first bank ever haha which is funny because the name of the bank is also First bank!…read moreStarted an account here for free since I was under 18 at the time and have had it since. There is plenty of parking and it never seems busy which is great for when I do need to do some business. Also located in a busy shopping center and right off Washington. They have a drive-thru, but have yet to use it. The staff is always friendly and helpful. They would stop what they're doing to take care of customers. I never have any problems with this bank and it seems like they're always improving their debit cards. They also have online banking available. If you ever need to add anyone to your account, they make it easy and quick to get that arranged for you. Overall, 5 stars because I can't find anything wrong this bank and location.