Great customer service in person and over the phone. They are always smiling when I go in.read more

Shout out to Schools First! Over the last 4 years I have had…read moremultiple in person and phone interactions with them. GREAT customer service! Today, I had to go in and Veronica, branch manager, greeted immediately and my time working with her was amazing. Thank you! In a world where customer service is lacking in most establishments, Schools First could teach a class.

Great location and close to lots of businesses. The building and parking are well maintained but…read moreI've saved the best reason for last. The staff are FANTASTIC, always cheerful and eager to greet you. They are quick to handle business and earnest in their desire to help the customer. I always leave being thankful this branch remains available. Thank you Management!

This review is all about this bank's annual calendars. I have been getting their calendars for 37…read moreyears! I keep my account here, all those years, cos of the calendars, and I came to this branch for the first time, as I was driving thru Rancho Mirage, just to pick up my calendars. What's so special about the calendars? Well every year the calendar features only one scene a different artist, who depicts something in Riverside County, such as a historic place. After all those years, or even just 2, the calendars all look alike, and you have to look at the same artwork for 12 months! But the special feature of their calendars, is they have large boxes that you can write all your appts, AND THE PAPER CAN BE WRITTEN ON IN PENCIL. I document my entire life, almost every day for the last 37 years, on this pencil friendly Provident calendar Yes, almost all calendars have photos on glossy photo paper, that you cannot write pencil on, and still SEE what you wrote, and you can erase it with pencil eraser. Provident's calendar is just on regular paper, but pages are heavier stock. Also the calendar has only 6 pages, so not heavy. AFer half a year, you flip it over and the months continue on backside. Every year I look so forward to starting a new calendar, but they only come in after Thanksgiving, but I have things to write for next year much earlier than that, so I wish they'd come out amonth before Thanksgiving. 5 Yelp stars for Provident calendars! I document my life into them, every year.

My wife and I were updating our trust and worked with the branch manager. His name is Jorge De La…read moreCerda Ramirez. He was polite, professional and very kind. He answered our questions and made the whole process easy and painless.

I've been banking with Citibank since back when they were still CalFed. Thanks to the mobile app, I…read morecan go years without needing to step into a branch, but when I stopped by last week to make a withdrawal, the same teller who's been there for over a decade greeted me with the same warm smile and consistently great service. That level of reliability is exactly why we've stayed with Citibank all these years. I personally recommend Citibank, and especially this branch in particular.

I have been with Pacific Premier Bank since they were Canyon Natl. The staff has changed a bit, but…read morethe service and attention to detail still remains. I have always liked small banks, and this is a big bank that managed to maintain that small bank feel. Lorraine who is the branch manager, is wonderful! She is always so helpful and handles any issues I have, with the utmost expediency. Nikki, my business banker, has a perpetual smile and is always so kind and gracious. The whole staff make you feel like you are the only customer in the room. I have been banking with this crew for more than 20 years, and I cannot possibly see that changing anytime soon! If you want a small business bank that actually appreciates you and your business, you need look no further!

I would highly recommend this bank! I recently discovered this bank when I relocated to the Palm…read moreSprings area. I first spoke to "Jackie" on the phone to obtain some information about their CD products. She was extremely pleasant and helpful. I mentioned to her that I planned to visit the bank the following week. When I walked in I was so impressed to see that she had already entered my information into their system so that it would be available to anyone in the bank when I came in. She then proceeded to personally handled my transactions. She was so warm, professional, knowledgeable, and kind. Before leaving I mentioned to her manager how impressed I was with Jackie, and she too extended a welcoming hand.

I'm so grateful we have an Altura Credit Union in Palm Springs, very convenient! Johana has helped…read moreme several times, she's very helpful! THANK YOU!!!

So after a 2nd horrible experience with the teller Casandra. I called and asked to have the branch…read moremanager call me. After 4 hours and no call noticed a $300 deduction from my account. Called customer care again. Was told the branch made a mistake and took the $$ out of the wrong account. Turns out it was the manager that did it. Lots of excuses the rude employee is a training issue. The money was because she as trying to look up my info to call me but had to help a customer and was in the wrong account. Asked to have the district manager call me 3 weeks later still no call not surprised. STAY AWAY and watch every penny in your account. How sad.

I was greeted by the staff as i walked in and felt very welcomed. The representative was quick to…read moreanswer my questions and assist in setting up my new account. When the account was set up I had no questions unanswered as all of the ones I was prepared to ask were answered during the account opening process. I am hooked on service from First Foundation Bank.

I moved my accounts to First Foundation when it was a regional bank; it's still one of the most…read more"local" banks in the area and the personalized service reflects this. As an owner of a small business I cant' say enough good about how easy they are to work with. I can do most of my banking without ever entering the bank and when I need something, a quick phone call or email to one of a small number of first-name-basis individuals gets it taken care of. That alone is enough to get them the 5 stars. But even better, when my personal account was recently hacked (by an outside party who was arrested within 24 hours) they really stepped it up, immediately blocking outside access, dealing with over 20 false debits, getting every one of them reversed within days and opening a new account for me. All I had to do was sign, they even filled out the forms for me and emailed them. Best bank I've ever had in 30 years owning and managing businesses.

Wells Farge charges a "Convience Fee" of $21. to cash a paycheck drawn on an account at their…read morebranch. Ridiculous ! I do not recommend Wells Fargo for any financial transactions. There was no sign posted indicating tansactions fees.

I do NOT recommend this Wells Fargo bank…read more When I was FINALLY told that this branch could not accommodate even though it's MY money. .. . I decided to go to a different Wells Fargo bank and found competent people there. This branch has proved to be incompetent from bank tellers to management. Deal with these people at your own risk.

Closed my accounts, not happy with the monthly fees since the new bank take over…read more Also bankers seemed to have attitude, not friendly at all. Very complicated transitions from First bank to CB & Trust.

HORRIBLE!!!! DO NOT USE THEM!!! If you want to actually have access to your money don't use them. I…read morewas forced to be a new member of this "bank" because of a merge and I have no access to my cash that I just deposited! They say that $200 or so is available... but that small amount isn't even available! I'll have my money in 2 days! Like what if I had my electricity shut off because I needed to pay my bill? Nope sorry... your money isn't available. What a joke!

Hard to get them on the phone, but they do a pretty good job once you get in…read more Still waiting for a returned phone call on one application.

If you want to feel invisible this place will meet your needs!!! I just moved here from Los Angeles…read moreand have been blown away by how friendly everyone is.... From juice bars to pet stores and grocery stores and HVAC dealers.... But then I stepped into this place and was astonished by the rudeness of the sole employee there. The bank was virtually empty, yet he walked right past me till I said " Hello, excuse me"... he then acted like my question was insane...- about setting up nailed in monthly deposits! I've been a b of A customer for many years. But I'm a big believer in community support- and as this is my closest BA option I nay just go elsewhere.

We have been with Chase and their predecessors forever. We appreciate their availability, wherever…read morewe find ourselves, and the staff is always on top of their customer service game. We have had checking, savings, CD's, Ira's, and pension management with them. Enough so that we have special services without extra fees, like check printing.

There is almost always a multiple person line and workers that seem unmotivated to help those in…read moreline.