Great customer service in person and over the phone. They are always smiling when I go in.read more

I would give negative stars if I could. My overall experience with schools first FCU has been meh,…read morebut my recent experience at the Palm Desert branch was awful. I had contacted in advance to ask what I needed to do, because my mother recently passed and my brother and I were beneficiaries on the account. It was my impression that beneficiaries are added to an account for a smooth transition. I was told I would be sent a bereavement packet, so I wouldn't have to be inconvenienced In my time of grief. So I waited for the bereavement packet to arrive. After about 10 days I decided I better go in. I brought an official death certificate, and ID with me. I was assisted for over an hour with a daunting process of having to receive 1/2 of my mothers account, because my brother and I, both credit union members, myself a retired teacher, could not just take over the account. We had to each have separate distributions. Since the amount of my cashiers check was so large, I was asked to come back after all the approvals were completed. I was told I would be called on my cell when I should come back to pick up the check. After about an hour I was called to come and get my cashiers check. I returned, checked in and was asked to sit in the lobby. I waited in the lobby for about 40 minutes and watched people come and go. After 40 minutes, I was called up to reception and told that they received approval so I should get in line for the teller. I got in line behind several people, all of whom I had watched come in while I waited in the lobby. I am disabled and in extreme pain while standing. I finally went to reception, now ticked off and asked why I was standing in line after waiting for so long and being told all was approved when I was called to come back. They explained because the teller has to cut the check and someone else sign it. They were oblivious to what I was asking. I was so pissed off now, that I only dealt with the manager to get my check and get as far away as I could. Admittedly, this was a lot more money than should have been In a credit union, I seriously think my Mom had put it there to make things easier for us. I have still not received a final statement to see what was in the account and confirm the distributions were as expected. To add insult to injury,now a month later, I got that mail telling me what to bring in with me as the beneficiary. The letter states that it is their pleasure to assist me at this difficult time. It then continues to refer to some other person's account! They didn't even copy and paste the letter completely! They put my mom's name once, then referred to someone else! I share this so you know, if you need accuracy, and customer service DO NOT go to Schools First FCU,especially if you plan to use the PalmDesert branch!

no wonder that there are so many bad reviews. Everything is…read moreslow at this branch, staff mostly not friendly, sometimes just one person there. Doors close several minutes before 5pm. Manager not forthcoming or helpful. Even more: they never change their outdoor time display and confuse everybody with display being one hour off - since months! Everyone who drives by is irritated and annoyed!*

still wont pay the $300 new account bonus this has been ongoing drama since Aug 2024 anyone else…read morewant to protest in front of the bank ?

I was greeted by the staff as i walked in and felt very welcomed. The representative was quick to…read moreanswer my questions and assist in setting up my new account. When the account was set up I had no questions unanswered as all of the ones I was prepared to ask were answered during the account opening process. I am hooked on service from First Foundation Bank.

I moved my accounts to First Foundation when it was a regional bank; it's still one of the most…read more"local" banks in the area and the personalized service reflects this. As an owner of a small business I cant' say enough good about how easy they are to work with. I can do most of my banking without ever entering the bank and when I need something, a quick phone call or email to one of a small number of first-name-basis individuals gets it taken care of. That alone is enough to get them the 5 stars. But even better, when my personal account was recently hacked (by an outside party who was arrested within 24 hours) they really stepped it up, immediately blocking outside access, dealing with over 20 false debits, getting every one of them reversed within days and opening a new account for me. All I had to do was sign, they even filled out the forms for me and emailed them. Best bank I've ever had in 30 years owning and managing businesses.

I've been a long-time customer -- over 13 years. The manager Michelle at the Rancho Mirage branch…read moreis great, but beyond her, the customer service is terrible. I've been treated rudely twice now this past couple months -- once in person at the branch and once over the phone. The women working there have the worst customer service skills I've experienced. It's unbelievably unprofessional for a bank. I've had enough. On Monday, I AM SWITCHING BANKS. I'm done giving my business to a place that clearly doesn't care about its customers.

I have been banking with them for many years and have always found everyone there to be extremely…read morehelpful and courteous. Luz, V.P., has always gone out of her way to assist me in my banking needs.

Sloooooooooow My 85 year old father needed to do a wire It was dead in the branch But we were…read moretold they were "booked" so we came back for scheduled appointment No one connected with us acknowledged us when we came back and we were still left waiting Disorganized and poor service

we love this branch of Bank of America in Cathedral City. The two we used to use (Palm Springs and…read moreDesert Hot Springs) closed, so we were new to this branch. But the staff is friendly and helpful and takes the time to sit with you and discuss things, when you have questions that a teller might not be able to answer.

They acknowledged me right away. They assisted me in a timely manner. Used my name several times…read more Everyone at this location was very professional and friendly. My needs were met and they gave me a few suggestions. I have several accounts and products with Altura. I referred my husband as well as other family and friends. I've been to other locations and they were friendly, but this location is different in all the best ways! I highly recommend them. Thank you

If you are in the used card market, I would recommend researching auto loans available through…read moreAltura Credit Union. I found a promotional rate that beat the pants off what the dealer had to offer me. The staff is friendly and answered all my questions right away and followed through when they said they would.

Brittany was such a great help today! I have a Chase credit card and mortgage account, but not a…read moredeposit account. I was interested in ordering foreign currency for a trip. She did her best to help me, and I really appreciated that. It turned out Chase didn't carry the currency I needed, but that wasn't her fault.

I would like to appreciate Cristian, an employee who works for this branch…read more For the past two and a half months, my ATM / Debit card order has been so ridiculous that it took me two months to arrive in about a week. I don't know what the true cause is. Before going to this branch, I first went to the Palm Desert branch. However, the results were not good and the response remained unmediated. Then, I went to this branch of Rancho Mirage, and I was lucky enough to meet Mr. Cristian, who was very kind to me, and was very friendly and very comfortable for me as a customer. I was able to do it. And today, I am very happy that the card has finally arrived. I highly recommend this person. Thank you so much Cristian !!

Just stopped by to use the ATM, but it was hard to find (way in the corner of the bldg). Parking…read morelot is designed in a U shape, albeit to deter robberies. Saturday hours are short from 9am to noon.

Worse bank branch I've ever been to. The employees are rude and look like they hate their job…read more Simple transactions turn into hours-long nightmares. They'll process unauthorized transactions and then blame the customer for it and refuse refund when they're liable. I've never seen such blatant and unscrupulous business practices at a bank.

We have been with Chase and their predecessors forever. We appreciate their availability, wherever…read morewe find ourselves, and the staff is always on top of their customer service game. We have had checking, savings, CD's, Ira's, and pension management with them. Enough so that we have special services without extra fees, like check printing.

There is almost always a multiple person line and workers that seem unmotivated to help those in…read moreline.