I am extremely disappointed with my experience involving AAA insurance and the La Quinta office. I paid my automobile insurance in person and my understanding was that I was paying my insurance premium in full. I did not knowingly sign up to finance my insurance premiums or agree to finance charges. Years later, after requesting my insurance records, I received transaction ledgers containing finance charges and installment-type entries that do not match how I remember paying my insurance. I have repeatedly requested the underlying payment history and documentation showing exactly how my payments were made and what authorization AAA relies upon to claim that I agreed to premium financing. This is particularly concerning to me because I specifically remember going into AAA offices and paying my insurance in full. If AAA claims that I elected to finance my premiums, I believe they should be able to produce the agreement or authorization showing that I actually chose that payment arrangement. Instead of receiving a clear explanation and complete documentation resolving these discrepancies, I have spent a tremendous amount of time trying to reconstruct my own payment history. I am not claiming that every employee at this branch was responsible for what happened. My review concerns my experience with the insurance policies and payments associated with AAA, including payments I made through the La Quinta office. Customers should keep their receipts and copies of every insurance payment they make. Based on my experience, I wish I had kept every single receipt from every year. read more

~10am on a Tuesday is not a good time to visit this office. There were about a dozen members in line to check in. When I noticed most of chairs were taken by members waiting to be called, I got out of line and left to avoid the bottleneck. I also did not want to spend a beautiful morning in line with the sun glaring in my face from the front window, listening to grumbling members. Terrible. As I left the office, there were members still coming in. This is a small office compared to many that I have visited over the years. Perhaps it's time to open a new branch in between the only 2 branches in Coachella to accommodate the surplus of members in this area. We don't pay for membership to wait in line all morning. We can do that for free at the DMV. This seemingly never-ending queue is not fair to AAA employees either, having to deal with tired and grumpy members who did not anticipate a long line for assistance. Member 42 years. First time to experience this and very disappointed. read more

Terrible service,never return calls,hidden charges. I got a better option over 50% lower. From 350.00 to 138.00. read more

AAA - They don't stop. I'll never do bussines with this company - Auto Insurance Near Me - La Quinta, California

I highly recommend this Branch. We were checked in and shortly our name was called. Noel is so knowledgeable and kind. He went above and beyond to take care of our needs and had so much information we were not aware of. Noel is an excellent employee and I hope someone from this Branch sees his worth! T. Kelly read more

Misleading. Untrained staff. Extremely rude. Been with AAA 26 years. Waited 40 minutes to meet with an insurance "specialist" for new homeowners insurance. The woman gave me multiple quotes. For each quote, she gave me an estimate "with an auto policy" bundle and one "without"-- with a bundle always being a slightly better deal. We finally arrived at a non-auto bundle policy that fit my needs. After about 30 minutes of this process, she informed me that she was no longer a licensed agent and to complete the policy she had to pass me off to her associate, Joey -- with my NON-AUTO POLICY QUOTE IN HAND. She stood up and walked me over to another cubicle where I was met by unwelcoming guy who looked like we just ruined his day. She then said "Joey will take it from here" and disappeared into the AAA abyss. After giving Joey all of my information all over again, he smugly pecked at his keyboard for a few minutes and then said: "Sorry, we can't issue you a homeowners policy without auto insurance -- that's the rule here." I was shocked because I just spent a half hour comparing multi policy rates with an auto policy bundle and without. When I asked if I can could quickly go see of the original agent could come back and explain what's going on, he rudely replied... "What's the point in doing that?! She's not going to help you -- I don't understand why you need to talk to her." His tone was so off-putting, abrasive., and condescending. He didn't apologize and offered no explanation for why I had been misled. The art of customer service is totally lost these days but this experience was on a level I would never expect from what used to be a trusted and great organization. read more

I visited thier AAA office in La Quinta, and had the best customer service ever. The member who assisted me is Reshelle, who was excellent. "Kudos to her, she's 5 star. read more

I wasn't aware but it's great you can get your tags here at AAA, instead of waiting all day at the DMV and potentially getting them lost in the mail. A great location, the front desk employee was nice enough, we were told there'd be a small wait. There were some small water bottles and a refreshing red drink in a dispenser it was slightly sweet and tangy. The sitting area had enough space for you to walk through without bothering the other customers. They have books for sale that you can look through for travel inspiration. The agents are always friendly and happy. There's definitely a lot of perks for the AAA membership. Worth your dues, also talk to the agents about any questions. They helped us level out our insurance coverage for our own safety and for others. read more

I went looking for local road maps. The staff went looking into their back stock to find maps for me if Joshua Tree. Really great service, Thank you. It was busy but efficient! read more

Exceptional experience today at AAA in La Quinta. Hadn't been to this location in a while and was impressed with streamlined processes and friendly, courteous staff. Very short wait time. Service with a smile and no charge for passport photos. Thanks, Susan! read more

Dineen was so helpful over the phone. I can't believe what great service she gave. I am literally 100 miles away and she was able to provide me so much information that helped me a lot. I love this Aaa. I recommend this everybody. Great Customer Service!! read more

Do not rely on AAA for battery replacement! AAA authorized driver arrives and tries to explain AAA will not allow the replacement of a battery in his truck due to AAA not authorizing the actual battery. The dispatcher at Alphonso Towing blamed AAA, AAA blamed the towing company. Horrible service. Don't call them. read more

Carmen Sanchez is the best travel agent in this valley! The service at this location, from Carmen is nothing less than excellent!

The worse experience ever!!! Been a member of roadside assistance for over 20 yrs, eventually decided to switch my insurance to AAA... i feel like the sales person keeps info from you. The ppl they have working for them when you have a claim are incompetent, not professional, there was so many issues. Till this day i roll my eye when i see the work that was done at my home. I now have to pay someone else to fix what they supposedly fixed. And yes, i could have not settle for the work that was being done but honestly it took them for ever so i just wanted them out of my home! I have now switched to a different company. read more

I had to wait an hour to see someone. Then came back and had to wait another hour. They were rude.

Service was amazing! Beats DMV any day! Alyssa was so nice and went over and beyond! She needs a promotion! Made the experience great!

Avoid this place at all costs. WORST CUSTOMER SERVICE OFFICE EVER! Can't ever get connected to the office, they are using AI answering and it is DISGRACEFUL. I have been a AAA Premium member for 34 years and never had such a horrible customer service experience. So far below the lowest standards I could ever describe. My opinion and advice is AVOID AAA LA QUINTA OFFICE AND STAFF AT ALL COSTS! read more

I can't say enough about Zachary Mix and the efficient and effective service he provided in helping me complete transfer of title and registration for a motorcycle my son (an AZ resident) purchased in SoCal. There were complications that arose when I initiated this process at another AAA office two weeks earlier, which had to be suspended after working for over an hour because of their unfamiliarity on how to have a non-CA resident transfer a title in CA. Zach quickly resolved the issue and the title and registration work was completed in 15 minutes. Zach was pleasant, courteous and extremely effective. I wish there were more stars to award Zach for his service. KUDOS to Zach! read more

BEWARE AAA members‼ We incurred a flat tire returning from LA on the 91 East freeway. We are 12 year gold club plus members of AAA and called them for assistance. They dispatched a tow truck from Angelo's towing and recovery in Riverside. When the tow truck driver arrived he informed us that they do not do roadside tire repair and that he would have to tow our vechile back to La Quinta, a 91 mile trip/thousand dollar trip! As the driver lifted our car on the flatbed we heard a crunch and realized the lift was set too steep which caused damage to the front of our vehicle. When we arrived home we showed the driver the damage that had resulted!We then contacted AAA and were told by a woman, who was very rude and abrupt, that AAA is not responsible for any damage caused by their contractors! She further stated that we would have to be reimbursed directly from the towing company. AAA told me that I would have to call directly to Angelo's towing and recovery in Riverside and AAA would accept no responsibility for my reimbursement. After a week of placing numerous calls to Angelo's towing and recovery with no response, I again talked to the woman from AAA who again was very short and abrupt! She informed me my only recourse for the damage caused by their AAA towing contractor was to sue Angelo's towing in small claims court or file a claim with our personal car insurance! So beware...when you use AAA they take no responsibility for damage caused by their contractors... you are the individual responsible for any damage incurred! UBELIEVEABLE‼ read more

I have been waiting for 2 hours for someone to jumpstart my car. Text updates show the technician will be here in 6 hours. HORRIBLE SERVICE. IS THERE AN ALTERNATIVE FOR AAA. read more

What was a good dependable service is now at a all time low. I have been a customer for over 40 years. Broke down in desert 110 temperature with a 6 year old and waited 6 hours with no show service or a tow truck. I had to call 911 for water. I can't say enough things when it comes to my bitterness from AAA phone operators and supervisor read more

What has happened to AAA? I have been a member for 33 years and when I needed a tow last week, it was a nightmare. The first tow company never came, the 2nd tow company called 1 1/2 hours after they were supposed to be here and told me they would not go up the dirt road and I would have to bring the car to them. When I told them it wasn't able to be driven, I was told to find someone else. My third attempt with AAA had similar results where the tow truck company never showed up, never called never updated. I eventually had to hire a tow company out of my pocket who showed up after the initial call in 18 minutes. While some of the agents were good, others were rude and interestingly enough changing the "guidelines" of both asking for a tow and the deadlines the tow company has to meet. Now I have to waste more time filling out the forms they sent me to see if they will reimburse the tow charges. What's the point of having them if they don't follow through on the services they are supposed to offer? read more

Tony's Towing was super; arrived in 25 minutes. Johnny was the operator. Great guy. read more

Requested a tow and Rudy helped me out so much. He is service was beyond amazing and he went out of his way to help me out to the best of his ability. read more

Always treated with a smile! Travel services are the best! I used to do it myself and know it is Carmen!!!! read more

AAA Roadside Assistance seems to be broken... I need a new Group 65 battery in my van and they cannot deliver in my rural area (92239). I shall reevaluate why i should pay for this service if useless. Very poor service. read more

The process is always smooth, sometimes the wait is longer than 15 min but they have plenty of chairs. Everyone is kind. I have zero issues coming in to pay my registration. read more

Denean was a wonderful help. She had an answer to every question I had. Great customer service and I'd say rather quick too. If you're looking for a place that takes care of its members, the AAA of La Quinta is the way to go! read more

Brian from Palm to Pine is simply the best since the dispatcher completely disregarded what I had ask for

Went here to renew my membership and take a passport photo. Got an insurance quote as a bonus which seemed to be competitive. Got me in and out in 30 mins. Happy to be a member of the club. read more

I recently moved back to CA having to begin the much dreaded CA car registration process. La Quinta AAA was the way to go. Fast and friendly. So nice to get this taken care of without being part of the DMV cattle call process. Excellent customer service, both professionally and technically. I will never do DMV business anywhere else but here. Thank you for a smooth process. read more

Do not buy Life insurance with AAA. They do not pay the plans. We have been paying for almost 20 years for a life insurance plan on my father and it got too expensive, keep in mind it never was late or never a lapse in coverage, it got too expensive so we dropped the limit to 10K so my dad could afford to keep his life insurance and he died within a year of the new limit and they are refusing to payout because it was considered a new policy. AAA life insurance is a scam and a ripoff...I would give them a 0 stars if I could. If I had the resources, I would take them to court. Maybe I'll look into a class action and see if there are others out there with similar situations. read more

Every time I have come in I've been treated like their only client and so special. Personal care , details, tone of voice ...attitude. All amazing. I can't say enough positive things about this office. All of the DMV / assistants are great - so pleased with my membership here. Definitely recommending the office location and staff. read more

Great service at this location staff is friendly and professional. One star for auto club in general, after almost 30 years of being a loyal customer, do I get discount, nope they raise their membership price and no discount .I think I've only used their service 5 times at the most in all those years and I asked the company to give me a loyal customer discount when it was time to renew and they said NO, so I cancelled my membership!! read more

Easy in & out to pay a vehicle registration. I was there all of about ten minutes. Finito.

Mikes Towing did a great job helping me to change my spare tire , Jaime was an excellent help he was courteous got help very fast and he explained everything I needed to know in regards to my road side assistance needs, thanks AAA and Mikes Towing . read more

Lea the manager shouldn't be a manager if she's saying customer service is not what's important. I've never heard of such a thing. My son is trying to get insurance and since he's young they are totally breaking his bank. We were quoted 10% down and now in a matter of weeks it's 25%. I hope everyone will find this useful. It's a competitive world and why would you want someone that's running a store with that kind of attitude read more

I've only used this branch twice, but both times were good and efficient. On a recent visit, they were heroes! Through a series of mishaps, we needed new registration stickers for a vehicle. We had tags on the wrong way and stickers on the wrong tag, which the bf learned when he was pulled over. The car is registered in the bf's name, but he was not able to take any time off work to visit the DMV on a weekday. I suggested we try AAA to fix the situation soon to avoid a ticket. We walked in on Saturday morning, explained our convoluted situation (we need a month sticker as well as a year sticker). Without even having to wait in line, the woman at the front desk checked the registration documents and handed us the sticker we needed. It took under 5 minutes. In that one transaction alone, AAA paid for itself. read more

AAA for DMV services is the best. They are quick and ex extremely knowledgeable in registration and change of ownership services. No more long lines at the DMV. It is simple and saves a bunch of time. Keep up the strong work work AAA - Automobile Club of Southern California read more

Service was speedy and friendly, even during covid. I was in and out within 5 min to register my vehicle!

My car registration is due this week and I was unable to do it online. I love that AAA does registration, because not only is it always a better experience that AAA, DMV offices are still closed. I arrived today and was greeted by an intake person, who wanted to know what services I needed and wanted to make sure I have everything I need before entering the building. Once inside, I was able to stay safely away from the person helping me, and there were only two customers. Of course everything went smoothly, even under these crazy conditions. Thank you! read more