I would highly recommend this bank! I recently discovered this bank when I relocated to the Palm…read moreSprings area. I first spoke to "Jackie" on the phone to obtain some information about their CD products. She was extremely pleasant and helpful. I mentioned to her that I planned to visit the bank the following week. When I walked in I was so impressed to see that she had already entered my information into their system so that it would be available to anyone in the bank when I came in. She then proceeded to personally handled my transactions. She was so warm, professional, knowledgeable, and kind. Before leaving I mentioned to her manager how impressed I was with Jackie, and she too extended a welcoming hand.

On three separate occasions in the last month I walked into the Fred Warring branch to make simple…read morecash deposits and found only one teller working and after waiting about 15 min. as the line was getting longer behind me I left and went to the only drive through they now have in the valley and made the deposit. It's a shame PPB has progressively gotten worse over the last few years it was a great bank with 5 locations and great service just like Canyon Bank was when they took it over. PS: I am not blaming the tellers this is a management issue.

Shout out to Schools First! Over the last 4 years I have had…read moremultiple in person and phone interactions with them. GREAT customer service! Today, I had to go in and Veronica, branch manager, greeted immediately and my time working with her was amazing. Thank you! In a world where customer service is lacking in most establishments, Schools First could teach a class.

Great customer service in person and over the phone. They are always smiling when I go in.read more

Great location and close to lots of businesses. The building and parking are well maintained but…read moreI've saved the best reason for last. The staff are FANTASTIC, always cheerful and eager to greet you. They are quick to handle business and earnest in their desire to help the customer. I always leave being thankful this branch remains available. Thank you Management!

This review is all about this bank's annual calendars. I have been getting their calendars for 37…read moreyears! I keep my account here, all those years, cos of the calendars, and I came to this branch for the first time, as I was driving thru Rancho Mirage, just to pick up my calendars. What's so special about the calendars? Well every year the calendar features only one scene a different artist, who depicts something in Riverside County, such as a historic place. After all those years, or even just 2, the calendars all look alike, and you have to look at the same artwork for 12 months! But the special feature of their calendars, is they have large boxes that you can write all your appts, AND THE PAPER CAN BE WRITTEN ON IN PENCIL. I document my entire life, almost every day for the last 37 years, on this pencil friendly Provident calendar Yes, almost all calendars have photos on glossy photo paper, that you cannot write pencil on, and still SEE what you wrote, and you can erase it with pencil eraser. Provident's calendar is just on regular paper, but pages are heavier stock. Also the calendar has only 6 pages, so not heavy. AFer half a year, you flip it over and the months continue on backside. Every year I look so forward to starting a new calendar, but they only come in after Thanksgiving, but I have things to write for next year much earlier than that, so I wish they'd come out amonth before Thanksgiving. 5 Yelp stars for Provident calendars! I document my life into them, every year.

Synthia Alvarez is one of the best banking representatives I have ever worked with. I have been in…read morethe banking industry for 27 years, so I have had many interactions with financial institutions and their staff. Synthia's customer service is exceptional, and her willingness to go above and beyond to fulfill a request is truly impressive. Her smile and positive attitude are contagious. I highly recommend Synthia and Banc of California. We have been customers at the Indian Wells location for nearly 30 years.

Customer Service is exceptional. They always greet me by my name, and always have a smile. If you…read moreare looking for a bank, Banc of California in Indian Wells is your go to bank.

I was greeted by the staff as i walked in and felt very welcomed. The representative was quick to…read moreanswer my questions and assist in setting up my new account. When the account was set up I had no questions unanswered as all of the ones I was prepared to ask were answered during the account opening process. I am hooked on service from First Foundation Bank.

I moved my accounts to First Foundation when it was a regional bank; it's still one of the most…read more"local" banks in the area and the personalized service reflects this. As an owner of a small business I cant' say enough good about how easy they are to work with. I can do most of my banking without ever entering the bank and when I need something, a quick phone call or email to one of a small number of first-name-basis individuals gets it taken care of. That alone is enough to get them the 5 stars. But even better, when my personal account was recently hacked (by an outside party who was arrested within 24 hours) they really stepped it up, immediately blocking outside access, dealing with over 20 false debits, getting every one of them reversed within days and opening a new account for me. All I had to do was sign, they even filled out the forms for me and emailed them. Best bank I've ever had in 30 years owning and managing businesses.

We have been with Chase and their predecessors forever. We appreciate their availability, wherever…read morewe find ourselves, and the staff is always on top of their customer service game. We have had checking, savings, CD's, Ira's, and pension management with them. Enough so that we have special services without extra fees, like check printing.

There is almost always a multiple person line and workers that seem unmotivated to help those in…read moreline.

Closed my accounts, not happy with the monthly fees since the new bank take over…read more Also bankers seemed to have attitude, not friendly at all. Very complicated transitions from First bank to CB & Trust.

HORRIBLE!!!! DO NOT USE THEM!!! If you want to actually have access to your money don't use them. I…read morewas forced to be a new member of this "bank" because of a merge and I have no access to my cash that I just deposited! They say that $200 or so is available... but that small amount isn't even available! I'll have my money in 2 days! Like what if I had my electricity shut off because I needed to pay my bill? Nope sorry... your money isn't available. What a joke!

Amazing service from Victoria todayalso everyone there were very helpful and friendly.read more

It has been almost a year and you still can't access the ATMs after hours. Chase bank card is…read morerequired to unlock the doors however the card reader has not been working for the debit card or the phone card. You have to hope and wait the ATM drive thru is available. INSANE.

I've been banking with Citibank since back when they were still CalFed. Thanks to the mobile app, I…read morecan go years without needing to step into a branch, but when I stopped by last week to make a withdrawal, the same teller who's been there for over a decade greeted me with the same warm smile and consistently great service. That level of reliability is exactly why we've stayed with Citibank all these years. I personally recommend Citibank, and especially this branch in particular.

My wife and I were updating our trust and worked with the branch manager. His name is Jorge De La…read moreCerda Ramirez. He was polite, professional and very kind. He answered our questions and made the whole process easy and painless.

Wells Farge charges a "Convience Fee" of $21. to cash a paycheck drawn on an account at their…read morebranch. Ridiculous ! I do not recommend Wells Fargo for any financial transactions. There was no sign posted indicating tansactions fees.

I do NOT recommend this Wells Fargo bank…read more When I was FINALLY told that this branch could not accommodate even though it's MY money. .. . I decided to go to a different Wells Fargo bank and found competent people there. This branch has proved to be incompetent from bank tellers to management. Deal with these people at your own risk.