Sorry, this is going to be a novel. Given the issue I had here today, it could have been worse, but it's not excusable.
I went in to make a deposit with cash and checks. I am meticulous about how I put my money together but that's neither here nor there. The problem lies in the fact that the cash amount that was handed to the teller differed from the amount that the machine counted. I had the teller count it twice with the machine, and the number came up the same. Granted, it was only $40 difference, but to me, that's still a loss of money. I work hard for my money and I count it and mark it down with pen and paper 4 times EVERY SINGLE TIME to avoid miscounting!! I know what I had in cash!
After the second time with the machine, I asked the teller to hand count it because that would have told me how many transactions I have accounted for. Unfortunately and coincidentally, it was too late because he had processed the transaction and I begrudgingly "accepted" that amount. So, when I asked to hand count the money, the bills that came back out of the machine were magically different than the ones that were inserted twice. I had given 20s and 1s- the bills that came back were 100s and 50s.
Even though I really didn't accept what just happened and the transaction ended, I went back to my car and called my husband for advice. I went back into the bank and spoke to the manager about this problem. I admit that was a mistake on my part! I've never had an issue where money wasnt accounted for at the bank, (except once during an ATM issue and I was told to wait until the deposit actually gets declined.) For this reason, I prefer to use the tellers, especially with large deposit. My mistake was leaving the building and then coming back in, instead of just going directly to the manager without proceeding with the deposit.
So the manager wasnt really helpful. She tried and at first she was nice about it!! There were a couple things she tried, but wasnt successful. I have my own business and I'm well in control of 99.9% of the things that happen, so it was hard for me to accept her answer that once the transaction is accepted, she cant go in there and count the money I have given. It just disappears, apparently.
As a "COURTESY", she applied a $25 credit to my account, maybe for the troubles...I'm not sure why. But I did accept that because at that point, my loss is $25 less. Here's where the negative stars come in...she proceeds to give me "lessons" on banking. One of them being that I should organize my bills in order of size. Okay...that's exactly how I brought my money in to begin with. That obviously doesn't prevent anything. And the other lesson being that I need to have an exact count of the quantity of each bill denomination. Hmm, I've never considered having to write that down, but would that have helped me in the situation? NO! It wouldn't have because like she said, she didn't have access to the bills I gave the teller.
Something is obviously amiss here. I came back to my office and recounted everything! All my numbers still match up. Nobody has access to my money bag and if they did, they would have taken the whole $1,000 in cash, not just $40 of it. Or rather, the entire bag itself.
I appreciate the time the manager took to help me find this money, but I didn't appreciate the attitude change after she made the $25 credit to my account and the banking "lessons." read more
