This location is lazy joke. All the employees just walk around and sit at desks…read moreLines form and there's no sense of urgency for service

No drive up ATM, so that's rather annoying…read more They did recently add another walk up ATM though, so that helped a little bit. I've been inside maybe once or twice, tellers seemed friendly enough.

I made an appointment to get a checking account, the person who received me is called Eddie…read moreBettega, NMLS ID: 1745596, since I arrived he was super rude and asked me for excessive documentation to open the account, I even had to bring my American passport even so He told me that it doesn't matter if I was an American citizen, because I was born in Cuba he couldn't open the account for me. He didn't even give me any further explanation, he was extremely rude, racist and I felt like a second class citizen. In the waiting room there were people complaining about them. hice una cita para hacerme una cuenta de checking, la persona que me recibió se llama Eddie Bettega, NMLS ID: 1745596, desde que llegué fue súper grosero y me pidió documentación excesiva para abrirme la cuenta, tuve que llevar hasta mi pasaporte americano aún así me dijo que no importa si era ciudadana americana, por haber nacido en Cuba no podía abrirme la cuenta. Ni siquiera me dio más explicación, fue extremadamente mal educado, racista y me sentí ciudadano de segunda categoría. En la sala de espera habían personas quejándose de los mismo.

Terrible service and attitude, I was waiting for 40 min for nothing 4 managers and 2 of them were…read morefree for 40 min playing with phone nobody didn't pay attention for customers who were waiting in the hallway never ever !!! Thanks God I didn't open an account with Wells Fargo

Easy to work with and nice easy system to use especially if you have an account with them it makes…read morethe finance process easier.

el servicio es pésimo, no ayudan para nada espere más de dos horas y no me querían atender, ni me…read moreresolvieron ni quisieron abrir una cuenta

Hello. I'm not a customer. I'm here in the area. This morning I was walking…read moreTo publix. This obnoxious, older Caucasian blonde, zooms in, and Double parks in front of bank. I gather she believes she is above the laws. She left car running, had key, let herself in. Rude on many levels. Speed, Double park, almost hit me. Awful. I guess she's an employee. Rude. Thumbs down.

Beautiful new bank with amazing customer service. Always someone there to help you and theres never…read moreany long lines which is really nice !

On 1/28/25 I went to the Hollywood branch to cash my casher's check that was due to expire on…read more1/29/25 ,I was told it was sent to chase unclaim property and I was told to email them in ohio ,I emailed them and was told that my check was sent to the state of ohio unclaimed funds and to contact them by email which I did they cant find my check for over 6 months now, I sent emails to the CEO of chase bank and no reply back, I contact there executive office and was told a few weeks ago that my check went to the state of Ohio unclaimed funds from 6/25 ,now I got 2 different dates when my check went to state of Ohio unclaimed funds and no one can find this check ,someone is scamming me!! I've been banking with chase over 12 yrs now . Chase never contacted me that they are going to send my check to another office /state of ohio unclaimed funds ! They just Robbed me out of my money! Mr.J.Bernsweig

Should be a ZERO or less rating. One can see that they earned a 1.5 star overall rating…read more HORRIBLE!!! Yesterday the inside ATM was malfunctioning which made a line of 15 standing in front of the bank. Additionally the one and only very black haired teller ran back and forth between the counter and the drive up window, putting up a "go to next window" sign after he did one customer and then ran to the drive up window, then back. UTTER CHAOS. Teller called it "catastrophe" himself but understood that if he wanted his job he had to endure what they created over there. No one speaks English and the Bank Manager is a complete Disaster. She walked around in this utter chaos like every thing was just perfect, just chit chatting and acting like all was under control - absolutely UNREAL. I frankly don't why Chase doesn't step in and fire the lot of them, ESPECIALLY the lady manager! Absolutely the worst bank ever and why I withdrew ALL but a tiny checking/debit account and went to PNC. Now PNC WANTS your business and knows they have to earn it. Not Chase! NO ONE deserves this, and ah, please get some staff that speaks English. So annoying! This is the USA after all!

I've been a loyal customer of this bank for years and usually have great experiences--but today was…read morea different story. I went in to make a cash deposit, and Maria was the teller assigned to help me. Instead of doing her job, she stood there repeatedly complaining that her machine couldn't count the money. She kept looking at me like I was supposed to count it for her--seriously? She was rude, lazy, and clearly had no idea what she was doing. If she had spent less time whining and more time actually working, the deposit would've been done in minutes. It's shocking that someone so unprofessional and incompetent got hired in the first place. How does someone who doesn't want to count money get a job at a bank? She should be fired--plain and simple. I love my bank, but if this is the quality of staff being put on the front lines, I'm strongly considering moving my accounts elsewhere. Get it together.

I am extremely disappointed. Imagine a bank that you put your money and trust in, not performing…read moreprofessionally. I have emailed Julio at the bank 3 days in a row requesting information. Based on their unprofessional lackadaisical ability to reply to my emails, I will not be transferring my account to PNC.

How much does the CEO make in bonuses each year that they cannot staff their own banks with enough…read moretellers to handle their clients? Over an hour wait today while one teller worked and the other went to lunch while the line was this long. This was not the first time, but definitely the last. I realized today that there is NO reason to bank with BOA.

Oh my gosh! Every time I come to this location I immediately regret it. SLoW as freaking…read moremolasses! The wait to see a teller is always brutal. They never have enough employees for the customers. And the customer service that I have gotten in other departments has been lacking. Ugh.

This is not my usual Wells Fargo location...in fact despite it being across the road from my Orange…read moreTheory I had never been here before. I ended up coming here because this is one of the only two Wells Fargo banks in my area that buy and sell foreign currency. Everyone knows that using the ATM once you get to a foreign country is the way to go to get the best foreign currency rates if you need cash, but for my mom's upcoming trip across the pond she needed more than the daily amount the ATM would give her, so I decided the best way would just be to buy the money ahead of time. Going through the bank is usually the cheapest way...meaning don't go to Sawgrass Mills to the currency exchange kiosk or go to any airport currency kiosks, instead plan ahead and go to your local bank currency center. I called Wells Fargo and told them how much I was looking to buy (yes this sounds a bit like a drug deal now lol) and they told me they didn't have that much in stock but would call me back in 2-3 days when they had gotten it in. Less than 48 hours later Cora called and told me my money was ready. She would be available until 6pm for me to pick up the cash directly from her. Very convenient hours for those of us who work normal banking hours! Things to know - although I did pay in cash for my other cash lol, I did have to show proof of holding a Wells Fargo account. Not sure if this bypassed some fees for me, or if they wouldn't even allow the transaction unless I was an account holder. This location was kind of tricky to pull in to...it seemed no matter which way I turned I was going down a wrong way, or headed towards a Do Not Enter sign. Entering from the Park Road entrance is probably best.

One star is too many. The service at MOST Wells Fargo locations is abysmal, but this one has to be…read morethe worst. I have over $500K in assets with WF and received an invitation to upgrade my account with a bonus. For an ENTIRE WEEK I attempted to get an appointment at this location, with NOTHING available. To make matters worse, they don't EVER answer their phones. The last day of this promotion, I walked into the branch to try and simply enact this promotion/upgrade my account. When I got in, the manager, a skinny clueless young woman pretended not even to notice. After 1/2 hour of waiting I finally got her attention, to which she said, "we're not going to be able to help you unless someone cancels their appointment". This place just does not care about their customers, nor do they want our business. To bad for them...I'm closing my account and putting the remainder in BofA.