We were out in this area to pick up our dogs and needed some cash. We found this Chase location at…read morethe Sheridan shopping mall. We were greeted by the security guard as we entered. He was very nice and welcoming. We got what we needed and left. Inside was quiet, clean and nicely arranged for customers. They like all Chase branches do not allow photos to be taken inside, which is understandable. Parking including wheelchair is right out front of their building.

Waiting in line for 25 minutes with five people in line. Don't understand it…read more Takes ALOT for me to write a bad review

This location is lazy joke. All the employees just walk around and sit at desks…read moreLines form and there's no sense of urgency for service

No drive up ATM, so that's rather annoying…read more They did recently add another walk up ATM though, so that helped a little bit. I've been inside maybe once or twice, tellers seemed friendly enough.

I made an appointment to get a checking account, the person who received me is called Eddie…read moreBettega, NMLS ID: 1745596, since I arrived he was super rude and asked me for excessive documentation to open the account, I even had to bring my American passport even so He told me that it doesn't matter if I was an American citizen, because I was born in Cuba he couldn't open the account for me. He didn't even give me any further explanation, he was extremely rude, racist and I felt like a second class citizen. In the waiting room there were people complaining about them. hice una cita para hacerme una cuenta de checking, la persona que me recibió se llama Eddie Bettega, NMLS ID: 1745596, desde que llegué fue súper grosero y me pidió documentación excesiva para abrirme la cuenta, tuve que llevar hasta mi pasaporte americano aún así me dijo que no importa si era ciudadana americana, por haber nacido en Cuba no podía abrirme la cuenta. Ni siquiera me dio más explicación, fue extremadamente mal educado, racista y me sentí ciudadano de segunda categoría. En la sala de espera habían personas quejándose de los mismo.

Terrible service and attitude, I was waiting for 40 min for nothing 4 managers and 2 of them were…read morefree for 40 min playing with phone nobody didn't pay attention for customers who were waiting in the hallway never ever !!! Thanks God I didn't open an account with Wells Fargo

I have been trying to go this BofA but during the pandemic this one has been closed a lot while it…read morewas showing open online. Finally today I was able to go inside and they were open to make my in person deposit. I do want to say that the guard at the foot door is very polite and helpful. Everyone else beyond his point, the actual BofA workers are rude and unfriendly which is why I am giving them a 2 star rating. As the other yelp reviewers stated, save yourself the time and go somewhere else. I only went here because it was convenient for me at the time. The bank was well organized and properly set up with socially distancing but once I got to the teller it was negative from that point.

Easy to work with and nice easy system to use especially if you have an account with them it makes…read morethe finance process easier.

Hello. I'm not a customer. I'm here in the area. This morning I was walking…read moreTo publix. This obnoxious, older Caucasian blonde, zooms in, and Double parks in front of bank. I gather she believes she is above the laws. She left car running, had key, let herself in. Rude on many levels. Speed, Double park, almost hit me. Awful. I guess she's an employee. Rude. Thumbs down.

Beautiful new bank with amazing customer service. Always someone there to help you and theres never…read moreany long lines which is really nice !

I've been a loyal customer of this bank for years and usually have great experiences--but today was…read morea different story. I went in to make a cash deposit, and Maria was the teller assigned to help me. Instead of doing her job, she stood there repeatedly complaining that her machine couldn't count the money. She kept looking at me like I was supposed to count it for her--seriously? She was rude, lazy, and clearly had no idea what she was doing. If she had spent less time whining and more time actually working, the deposit would've been done in minutes. It's shocking that someone so unprofessional and incompetent got hired in the first place. How does someone who doesn't want to count money get a job at a bank? She should be fired--plain and simple. I love my bank, but if this is the quality of staff being put on the front lines, I'm strongly considering moving my accounts elsewhere. Get it together.

I am extremely disappointed. Imagine a bank that you put your money and trust in, not performing…read moreprofessionally. I have emailed Julio at the bank 3 days in a row requesting information. Based on their unprofessional lackadaisical ability to reply to my emails, I will not be transferring my account to PNC.

This BOA truly sucks inside and out! I travel the country…read moreand needed a national bank. For the last 20+ years this location is the worst I've ever interacted with! Staff inside don't answer the phone, are lazy, slow and borderline rude. Two tellers with 9 people in front of me and it took one hour inline. ATM's outside are very slow and regularly broken/malfunctioning. I'm moving all accounts to Chase by the end of the week. The AI response to contact an online/social media page is telling to how removed/noncaring BOA really is.

How much does the CEO make in bonuses each year that they cannot staff their own banks with enough…read moretellers to handle their clients? Over an hour wait today while one teller worked and the other went to lunch while the line was this long. This was not the first time, but definitely the last. I realized today that there is NO reason to bank with BOA.

One star is too many. The service at MOST Wells Fargo locations is abysmal, but this one has to be…read morethe worst. I have over $500K in assets with WF and received an invitation to upgrade my account with a bonus. For an ENTIRE WEEK I attempted to get an appointment at this location, with NOTHING available. To make matters worse, they don't EVER answer their phones. The last day of this promotion, I walked into the branch to try and simply enact this promotion/upgrade my account. When I got in, the manager, a skinny clueless young woman pretended not even to notice. After 1/2 hour of waiting I finally got her attention, to which she said, "we're not going to be able to help you unless someone cancels their appointment". This place just does not care about their customers, nor do they want our business. To bad for them...I'm closing my account and putting the remainder in BofA.

This branch is absolutely useless, unfriendly, lazy, unprofessional & sit around collecting a…read morepaycheck. Mr. Chavez & Manager Deoca should be ashamed of themselves for not helping long time customer when there's absolutely no other customers in the lobby besides me, just because I didn't have an appointment. It doesn't take more than few minutes to notarized one piece of paper. Yet, it took you guys longer to explain why you couldn't help me, just do your job. What a travesty these employees exhibited. I should be employed by Wells Fargo so I can sit around and do nothing. Do not bother with Wells Fargo if you want customer service.