Very unhelpful. Took away my safe deposit box I had for 10 years. No appreciate for loyal long term customers.

Courteous people. They offer assistance to satisfy my needs. Good selection of quality clothes and tack.

Everytime i go into this location the wait time is insane! I'm his time there was a line almost to the door with only one window open.

My account has been opened less than two weeks and they have already made 3 MASSIVE mistakes that have taken my time and MONEY! I should have known when the very first day I opened the account I couldn't even make a deposit because their system was down. No customers could deposit or withdraw funds. I had to come back the following day to make my opening deposit. Then, due to the incompetence and lack of knowledge of one of their "account specialist" I was told I needed to come BACK to the branch to sign paperwork because he doesn't know how to properly set up a business account for a sole proprietorship and had screwed up. The most egregious of all happened today. I deposited over $3k CASH into the ATM and the machine took the cash and spit out a receipt with no dollar amount and said to file a claim to make sure my deposit was credited. I did not have the chance to cancel the deposit, it just took the cash and made me make a 30 minute phone call. The result of that phone call was they would need 10 business days to complete their investigation! Before making that phone call I of course immediately went into the branch to talk to a person and the teller told me "We can't do anything about it, you have to file a claim". ARE YOU KIDDING ME?!?!? I escalated the situation to a higher up and received pretty much the same response. When I asked how he would feel if he were me and he said "That's a loaded question". What?!?! He promised to file a complaint for me but I watched what he wrote down from the info I gave him and he wont file anything. He thought I couldn't see because of the tiered desk but it was nothing more than a show for me. I am so upset right now, I can't believe they would act the way they are/did. I guess JPM really needs liquidity. I will be closing my account as soon as this is resolved. ZERO CUSTOMER SERVICE, INCOMPETENCE THAT IS LIKELY ON PURPOSE AND A COMPLETE LACK OF ETHICS AND FEES FOR DOING ABSOLUTELY ANYTHING WITH YOUR OWN MONEY! STAY AWAY! STAY AWAY! STAY AWAY! STAY AWAY! STAY AWAY! STAY AWAY! 8/5 update after noticing this was not being counted toward their score because of some non PC word's baby ears couldn't handle. I am/was an actual customer and the entire story above is exactly what happened and I feel it's VERY important other's know what they are getting into by dealing with this bank. You are signing up for them to use your money, make it as difficult as possible to withdraw it and then treating you like dirt as they continue to pile on the headaches. read more

Visited this branch and had an amazing experience!!! Everyone was really friendly and helpful. They were busy and booked for the day but Jenn found a way to squeeze me in and get my business checking account set up. She was helpful, organized, and very knowledgeable about the different products and services. Thank you Jenn!!! read more

Chase Bank - Jenn - business relationship banker - Banks & Credit Unions Near Me - Goleta, California

After both Citi branches closed in Santa Barbara area, I opened Chase account at the DT location over 2 years ago while I worked in the area. It was super convenient to stop by during my lunch break and take care my banking needs, and everyone I met there were super nice! Now I have a new job in IV so I ended up going to the branch by Calle Real by the Trader Joe's often before grocery shopping. Everyone I spoke to at this location has been very professional & courteous as well but Justin & Carlos are amazingly helpful and patient to assist me with any questions and resolve any issues I have. I'm a happy client and strongly recommend this bank:) read more

ATMs are non-functional more than half the times I try to use them. It has been this way for months.

Went in to open an account with a set time, as you need appointment. Had to wait over 30 minutes for the schedule appointment.

Have used this ATM several times with no issues and have not needed to enter branch until today. I tried to withdraw out of Savings and maybe the amount was over the limit? Regardless, I have withdrawn larger amounts many times out of checking. So I quickly transferred from savings to checking in tried to withdraw out of checking but by this time there must've been an alert or who knows and it would not release my funds. I walked through branch, was not greeted, and after 5 minutes a teller called on me. She was nice. I filled out my own withdrawal slip in front of her and was able to PIN. The same message must have come up with her and she needed an override. A lady comes over with a blue highway of eyeliner on and says "do you have your ID". - No "sorry" for ATM not working and inconvenience of having to come in and wait. (I was dressed for ATM, not public, not to mention being forced to come in during the pandemic) - I did not have my ID but I had a business card with my picture and could name all of my accounts (I have 6 including mortgages) - I told her she could google me and she'd see it was me right away - I told her I was well known by my home branch and instead of her asking me to have them call she snottily said "well we're not the downtown branch" - keep in mind I was able to enter my pin!!! - the amount wasn't that much and I told her I had just transferred it on my online app and she could look at my phone and see that I was in the app and also had my name throughout the phone - "there is nothing we can do" She didn't even try and to be honest, it seemed like she had argued with clients before and was grouping me in with people that she didn't like. I've been with Chase since 2002 when it was Wamu. Never have I experienced such rude laziness. I had to drive to SB and got in line, Pinned, and the teller asked what type of bills I wanted. I was greeted walking in and on the way out as well. I should have never used the Goleta branch and never will again, which probably makes the head teller with the clown makeup happy because she obviously doesn't like me- not sure why because I didn't act rude or angry and I have good balances and huge loans. She just preferred to ruin my morning than to actually try to help. Customer service at its laziest... read more

Went in to see about an unexpected $25 monthly fee that I had never been charged previously on my checking account. Waited a few minutes in lobby before Mr. Llewelyn called me in to his desk. After a quick review of the situation and an explanation from the banker of why the account was charged, I left satisfied that the fee was reversed and my accounts changed to ones that would not result in further negative action. One of these days I might just take all my money to the credit union where I do my other banking, but for now I'll sit tight at Chase. read more

Arthur at Santa Barbara branch was so efficient and transparent on interest rates, not only offering us the best rate he could give, but obtaining "full approval" in less than 21 days. I highly recommend Chase bank not only as your premier banking establishment but their stellar service in mortgage loans. read more

Walked up and the teller was eating a brownie .guess I was a bother ... I wanted to cash a check it was a 10 dollar fee and I said that's a lot is that a new fee ... he said no it's not a lot ! The other teller chimes in said no it's been like this super rude and condescending. He then refused to cash it . The lead came over and was so rude ... not only did she scare me but I was shocked I couldn't tell with her eyebrows if she was surprised or mad ! The old hag can over and refuse to cash it due to me not banking there . This is one of many reason I don't bank here !! They really need some new policy's In place . read more

I never thought I'd be reviewing a bank, but I was a little taken back by the customer service that I thought it deserved a fair review. First, I will admit that the location is nice. The interior is modern and nicely set up. Parking can be a little difficult with its position inside of a busy shopping plaza but it's not all that bad. However, my review is focused on one particular clerk who was not very professional. Not only did her greeting seem uninterested, she decided to hold a personal conversation with another clerk making fun of another guest in the lobby. Finally, upon finishing my transaction, there was no "Thank you." I was simply counted my money and asked, "Anything else?" When I said, "No, thanks." She turned and continues her conversation. Maybe it was just my poor luck. read more

I am not an every day banker, but the few times I have been here the staff is extremely helpful! They even take the time to really help one another out. They helped me upload my card on Apply Pay when I lost my debit card and taught me how to use it on the machine. The only problem is they weren't aware that I wasn't able to use it because my card had just been reported as lost, so my new number was not available. However, I do enjoy this branch. It's also near a lot of really good shopping (Trader Joe's, Albertsons, Walgreen's, Valeros, the car wash, the library is up the street) so it fits well on my errand route! read more

Tellers are great. As for the bankers. I was under the impression that they did first come first serve but that isn't always the case if they know the people walking in. Meanwhile I'm sitting here very frustrated on my lunch break with an infant... read more

Shitty ass customer service.! To the older lady who looks like Fiona was so rude I simply went in trying to cash a check and I also had some questions she ddidnt budge to help me on bit she came to me as if I wasn't anything she said it was gonna take two hours to cash a check like really come on! read more

I love coming into this bank. It's clean, modern, and they have a self-serve kiosk I'd compare to a robotic teller of sorts that's a real breeze if you're in a hurry. My favorite part of this branch, by far, is the amazing service from the staff. Liz, the branch manager, is the best! Not long ago, I was at the self-serve kiosk when it glitched on me. Liz was right there to assist: she immediately pulled me into her office and rectified the issue on the spot. I very much appreciate her professionalism, personable demeanor, and attention to detail she showcases. I always know I will be in good hands with her. What a true asset to this branch, and Chase Bank as a whole! Thanks, Chase Bank, for the wonderful service. read more

ATM review only. The lines were insane last weekend and it didn't help that one of the ATM was completely not working while the other was not accepting check deposits. Many people waited in line for nothing and were pretty upset. I luckily had a cash deposit and let everyone behind me know that check deposits were not accepted at this time. Apparently its a frequent thing here according to the regulars. I will continue to work with my regular Chase location in Ventura on Victoria Blvd. read more

I opened an Total Checking Account last Tuesday and I am quite satisfied with the service I received here. The environment is quite friendly and the location is very conveniently in the Calle Real Center; there are bunch of other bank branches here, too. It only took me 25 minute to get my Total Checking account and Saving Account setup. read more

They don't accept cash for a deposit into a Chase Checking account. Crazy! This is a bank! I was told to walk to the supermarket and get a money order! It's outrageous! We are talking about a cash deposit of only $200. We are living in the USA and are not talking about a cash deposit of a million $ or a foreign currency. I've never heard of such a thing. No wonder that banks are closing. Let's just do everything online and lose jobs. I will never do business with Chase again. read more

I love going in to this bank! The staff is super helpful and very friendly. I am one of those pain in the butt customers that needs a lot of change. Every time I do, I get a positive vibe and no hesitation or attitude. The free coffee doesn't hurt either! read more