Very unhelpful. Took away my safe deposit box I had for 10 years. No appreciate for loyal long term…read morecustomers.

Courteous people. They offer assistance to satisfy my needs. Good selection of quality clothes and…read moretack.

I use KPCU for both my personal and business needs . Setup is easy and I have been with them for…read morewell over a year now . So far so good! The team makes you feel like family, and I highly recommend

Kelly Hargreaves, KPCU GOLETA. There are…read moretimes when there is this sudden recognition that there are people that have helped you get to where you are at today. They have been there supporting and helping you build and reach your goals. You understand that you couldnt have gotten there with out their assistance along the way. Everyday you encounter pleasant people , however there are people who go out of their way to assist you. It's not just their job, its the but they connect us and make life simpler and better in so many ways. From opening bank accounts to adding new spouses to bank accounts, from resolving cases of credit card fraud to creating new wills, deeds, and managing three cars, a condo, and a new house out of state, they have answered countless questions and provided consistent, kind, knowledgeable, and dependable assistance over the past 25 years. You truly couldn't ask for more. Kelly Hargreaves of KPCU Goleta has been that person for us! She's Wonderful!!!!!!! Thank you Kelly!

Super friendly bankers. They always say every time I walk in. I like that the ATM's can be accessed…read morewith your Apple phone now. And you can get 5's and 20's from this location. I don't believe all locations have this option. It's within walking distance of my office which makes it the most convenient branch in my day to day. I've mostly used the ATM's. Haven't had to work with the bankers much. I want to keep it that way!!

I frequent this branch often when either living in IV or when traveling through for van or RV…read more/Camping/surfing/visiting it's definitely a perfect spot to stop and grab lunch and cash at the same time... Not super easy to park unfortunately they do not have an area to pull over and get out but if you are smart and either plan your route accordingly to drive one specific direction on Pardall you can park right on the street and walk about a half block or less to the corner. Otherwise there are a variety of small lots and other parking spaces on the streets in each direction so it just takes a bit of maneuvering to find your preferred place. Either way it's just a hop skip and a jump back across the crosswalk to grab your cash. ATMs are located inside for safety and comfort, they have one that is lowered for disability access which I greatly appreciate, and both machines unless they have run out will allow you to select your denominations of bills by hundreds 20s and fives. I've not usually seen them have tens. If you're having any difficulty with actual banking issues they have several areas to speak to bankers and I have had very pleasant interactions with the employees there. I'm always greeted with a friendly smile and phrase when I walk in even if just using the ATMs... it's really really kept cool and comfortable in there too and I would actually recommend that they turn down their AC on the weekends or when it's after hours because they are absolutely wasting money and energy I swear it was easily 68° or colder in there today and although it was a welcome respite from the sun I had to question the logic of spending money on such a thing with the banking area access gate rolled down and only the ATMs being accessed by one or two people every once in a while I think they could put it up to 72 degrees and be perfectlyFine to not make the customers feel hot but probably could save quite a bit of money for the branch and for the earth in general! However if I were going in to sit and speak to a banker for a longer period of time I would be very glad for the again welcome break from any potential heat yet I do feel it was excessive and some thing to take note during not only tough economic times but just for sustainability overall it seemed very wasteful and unnecessary. Felt refrigerated... They were closed for a while during Covid but they are back now and should be open normal hours! So for all I have had no real problems using this branch other than the inability to access a banker for some months and it did deter me from dealing with a fraud issue that I had which is unfortunate as if they were open I would've gladly gone in and spoken to someone but when I had to find away without one of my cars in working order to get to the other branches I ended up putting it off and now it is long overdue. I feel that their friendly demeanor and willingness to help especially in the middle of a college town where all sorts of problems can spring up, and I h confident that even though my problem is going to need to be escalated now with additional issues that have cropped up, I feel more than welcome to go in and at least ask for advice and help to start the process and see where it takes me. I removed a star for the slight difficulty in parking and lack of convenience for people trying to be really quick it can seem a bit tedious but the friendliness factor and the easy location that is super walkable for all of us that live nearby make it still my top choice branch in all of the local areas. I've shared some laughs and some troubles with them over the years and feel again comfortable and confident to go in and ask for help and I've gotten some really poor advice from bankers at the other branches... Keep up the good work, the real smiles, cool AC, and helpful vibes for all of us as we get back to business!

It's just so nice to walk into a bank and to be met quickly to see if somebody could help me before…read morewaiting in the line. The line went quickly, Eddie was there to help me as always. I hope they never close their doors. There's times where I need to talk to a person face-to-face.

WORST branch. Very difficult to even make an appointment. They never answer their phone. When…read moreyou go into the branch the lines are always slow and the tellers often rude. Last appointment I had I asked too many questions, and one of the employees there told me that I should bank elsewhere. They do not value their customers at all.

Lisa, Quynh, Natalie, Gilbert are great team. I had an excellent experience opening my personal…read moreaccount. They were very knowledgeable, professional, and made the whole process simple and stress-free. They took the time to explain everything clearly and made sure I had all the information I needed to make the best decisions. Whenever I come in with an issue, they provide multiple solutions and explain the benefits of each. They go above and beyond to help out, always friendly and efficient. I really appreciated their help and highly recommend working with them! Great Local Bank ... Goleta Branch Thank you Hai

Great Branch Where they always remember your name and with a…read moresmile! We use the bank for both our commercial accounts and personal accounts. Great Service.

I'd given 5 stars if I had only been helped by Ouar, Michael & Cara. They had been most helpful…read moreand made me feel welcome & always resolved my issues & beyond! However, I encountered Randall's service- I got there 15 min before the bank closed and he asked me to wait for the next available banker, 15 min passed, he came over to tell me that they won't be able to help me today because they're closing... Seriously? I said you wasted me 15 min & Why didn't you tell me that at the first place? He didn't have a good answer and just said they're closed now. I wonder if he had a short term memory & avoid talking to him if I can when I go in the Fairview branch.

Stole my money and the claims department is closed on a Saturday lol must be too expensive to…read moreoperate the phones

The Montecito bank's handling of a possible new customer (me) was atrocious. Mike Towbes would be…read morevery upset if he was alive and informed of the Goleta branch as well as the administration of the bank's handling of a new checking account application. I just went to another bank where I was welcomed and valued. Good riddance.

I have spent many hours looking for a bank that doesn't charge monthly fees AND will work with…read moreZelle and MB&T came thru with flying colors! They have "everyday checking" with no fees or minimums for adults 65 and older and work with Zelle. Marisa was a dream to work with. Thank you!

It. Is so important to have local banks and Community West has been a great partner to my…read morebusinesses for many years. Their customer service is excellent. I notice that the negative posts involve loans that were due. Having small community banks as an alternative to the global conglomerates is central to the well being of smaller towns.

Clay Dickens Community West Bank Clay is awesome and the…read moreonly guy in town that does financing for Manufactured housing. He knows the process like the back of his hand.

We use Kinecta mainly for carl loans and I can say they are the best bank. The customer service…read moreprovided is over 100%. Ale has made our experience with Kinecta fantastic. Calling her is like calling a good friend. She is very helpful, moves fast and knows her thing. Being a small business owner and with COVID19 we went to our business bank institution. A large bank that we have been with for many years. The worst experience ever especially since we have been banking there for 20 years. They were no help. I reached out to Ale and she connected me with the right people. We applied for the Paychecks Protection Plan. I kid you not it was like 1,2,3 and we were done. Never had we ever applied for a business bank loan in 20 years. We got our loan! The Kinecta business team in the Long Beach area were fantastic to work with as well. Coming soon they will have all of our business and personal bank business. THANK YOU KINECTA!!

I've been banking with Kinecta for 10 years, and let me first start out by saying if you're still…read morebanking with the BIG banks...stop!! Credit unions are owned by their members and it's the ONLY way to bank. Furthermore I've just experienced phenomenal customer service with Raul and his entire team, I tip my hat to them. Thank you.