Today, I went into the branch to make a simple deposit. The check I deposited was a Chase check, and I was assisted by Oscar Perez. He was very nice and informed me that the check would be placed on hold until January 5. After leaving the branch, I called the 800 number to see if they could assist me, but unfortunately they were unable to help since the check had just been deposited and they could not yet view it. I returned to the branch to speak with Oscar again. Once again, he was polite and explained that a hold had to be placed on the Chase check due to Regulation CC. I let him know that I was already aware of Regulation CC. He then asked me to follow him to his desk. What was most frustrating to me was that while we were sitting together, he did not review how long I have been a customer, the type of deposits that regularly go into my account, or the typical balance I maintain. Instead, he simply told me no and stated that he could not release any of the funds. I asked if he could cash the check or make a portion of the funds available to me, and again his answer was no. He then suggested trying to cash the check to see if the system would allow it. We went back to the teller line, but he was unable to cash the check and had to reverse the transaction and re-deposit it. As a manager, I feel customers should be given options, especially long-term customers like myself. He did not ask why I needed the funds or attempt to find any alternative solutions. This experience was extremely frustrating, as I live in Hollister and needed the funds to pay off my auto loan at a different bank, which I had planned to do that same day. I was not asking for the full amount to be released, only a partial release of $3,000 to $5,000 which I had over that amount in my accounts, but I was repeatedly told no without any attempt to help. When assisting customers, especially loyal ones, the goal should be to find solutions rather than simply saying no. This experience left me feeling that I would have been treated differently if I maintained a significantly higher balance. read more

If it were possible to rate this service lower than one star, I would. The parking lot is highly inconvenient, and updating my address through the teller was frustratingly difficult. A simple request such as this should be straightforward, yet it appears even the most basic tasks are challenging for the staff. Don't come to this bank! read more

Thank you VanThao Huynh for your patience, listening to us, and helping us. VanThao is very experienced, caring, and goes the extra mile to make sure Chase customers get everything they need. read more

This bank never picks up the phone. Pretty amazing. Don't know how they can maintain their business without talkng to customers over phone. You have to go there in person to get any piece of information. read more

They don't follow their own hours. Came by to go to the teller, but once I arrived the doors were locked and everyone was gone. Closed early without even a notice. read more

Chase took money out of my acct and placed on hold which I never told them to do. I called at least 10 times and was transferred each time. I asked to speak to the mgr. and was transferred 8 times. I asked to speak to the corp office and again was transferred at least 5 times. The employees were so poor it was pathetic. I changed banks and they still did not return my money. I still have not heard anything and have no responses as to when they will return my money that they have on hold. I closed my acct after more than 20 years of banking with them. They do whatever they want with your account. read more

Horrible customer service. The tellers won't help you and tell you it can't be done in branch when I've been told it can be done in branch. They are either incompetent or don't want to actually help you. read more

I went to Chase bank today 11/15/21 and I do not recommend this bank at all. I went in to cash a check from my landlord who has his checking account with them. They told me they wouldn't cash the check because I don't have a account with them! Are you serious? You could check his account for the amount he wrote it for and I didn't even care if they would charge me some money to cash it! I would never use Chase bank as my bank to open a account with! You couldn't even cash a check that was from your bank literally this bank is a joke and I would never recommend it to anyone! Please do your banking elsewhere I've cashed checks made out to me from Wells Fargo and they cashed it with no problem! read more

Visited Gilroy branch today again to resolve an ongoing issue/process with our compromised accounts. Had to wait for 30 minutes, but was originally told I would have to wait around 45 minutes. Comfortable waiting area and once available, Vanessa Rodriguez helped me right away and our problem was resolved within 5 minutes! I have been talking to Chase online representatives for months about this issue and my husband went to a different branch which they said "No one knows how to do that here" and weren't able to help him that day. Thanks for all the great help today Vanessa and ongoing Gilroy branch! read more

I came in to open a savings account and after sitting in the lobby for few minutes one of the bankers came in and told me that they are booked for opening accounts today so I have to make an appointment to talk to a banker. I have been working for the bank since 2005 and I have never seen the banker rejects the clients new money. This was by far the worst banking experience ever. read more

The bank manager Peter Perez was extremely rude in not helping me out . There were no scheduled appointments at the time and he was just standing around. I have been a loyal Chase customer for years. Absolutely NO customer service. I am most likely going to take my money to another bank and will DEFINITELY tell all of my friends and family what occurred. read more

ATM ARE ALWAYS BROKEN. This base needs help with and Gilroy should have an alternative location.

I called the Chase Bank in Gilroy and asked if they cashed State of California checks without an account. The person who answered was "Angy" and I asked again if she was sure and she said yes. I drove there, and sat at the end teller. I showed her the checks and she takes them and my forms of ID. Then she calls someone and hangs up and tells me that the policy has changed. After she already had sign them and after the drive to their branch. I told her that I had called a someone named Angy answered and told me it was fine. She said "No the policy has changed" this is when I asked her who Angy was and she said it was her. I asked her to please call back and tell the person She had told me it was ok. To what she answers "I did" mind you, I was sitting right in front of her and she didn't. I usually don't leave reviews, good or bad. I don't think of my self as a Karen, but.... This teller wasted my time on my day off and not only did she NOT apologize but disrespected my intelligence by lying to my face while I'm sitting 2 feet from her. Educate your tellers better please. I understand everyone is short staffed and you're probably hiring anything with a heartbeat and nice face but SOME qualifications should be met before hiring. read more

Manager seems to be a bit on edge. Went on a rant about facemasks. Made some old guy leave after the old vato had already completed the transaction and was just waiting for a twenty dollar bill for his dinner. Old dude just stood there dumbfounded. All the teller had to do was hand over the 20. Manager starts screeching - sounded like a panic attack. "IT'S THE COUNTY! IT'S NOT US!! GET OUT!!!" Scary. read more

Plenty of Lighting in the night time. It's is a bit dangerous to get out of your car (cars passing by) and walk to the curbside ATM. Drive-thru ATM is well lit as well but the way the ATM itself is positioned is a but cumbersome. Whats the point of a dive thru ATM that you have to open your door and do the old "reach over and hope don't drop anything method" read more

Chase Bank - Drive Thru ATM - Banks & Credit Unions Near Me - Gilroy, California

Errand and event day led the hubs and I to Gilroy. In between a wedding and the reception we had some down time to grab coffee and run a quick errand. The parking lot is scary. The drive thru ATM is near an entrance/walk way and if someone is not paying attention someone could get hurt. There is also minimal parking... The staff inside was super efficient and the line did not take very long. read more

I'm giving 4 stars based on the drive-through ATM alone! Never even been inside. Speaking as the mom of a young one, being able to do deposits and other quick transactions via the drive-thru is so convenient! (Checks/cash both can be deposited, as well as withdrawals). Chase itself as a bank we're fairly happy with, no complaints. This location has a well lit parking lot and 2 additional ATMs in the front of the branch. read more

Cannot stop payment on a cashiers check because they do not have a notary have to wait several days

DISCRIMINATION!!! PROFILING!! I come into Chase( Gilroy Branch) every month to deposit money into my landlord's account. Most the time I use cashiers checks. Today I came in with cash$ because I closed my other bank account down, and got tired of paying $10 dollars every month to write a cashiers check. Soon as I got to the teller he said He could not accept the cash, since they've had money laundering going on!! Omg!! He was also very rude, and so was the manager. So I asked the manager if I can open an account, he said he would need two forms of ID, and really rude. I guess they were profiling"me. I was just pretty casually dressed and looked fine. I had to end up going to a liquor store and buying money orders each $500 was two dollars a piece. It was embarrassing and totally degrading. They should really look for the criminals, not somebody that's just trying to put money into their landlords account!! How horrible and degrading.. I'm going to follow up further with this. I happen to be disabled!! read more

The employees are great, but the parking at this little location is ridiculous. As the ONLY branch between Gilroy and Salinas, you'd think they'd have, at minimum, a parking lot twice the size of the one that's there. People have resorted to parking the wrong direction in the fire-zone just to be able to use one of only 2 external ATMs, which, by the way, are exceedingly unreliable. With all the fees Chase charges their customers, you'd think they could spend a little to provide a more adequate amount of -reliable- functioning ATMs, and a better parking system. As I have to drive 30 minutes to get to this branch, (this is sadly the closest one to my house in the boonies, I think I'll spend the extra 15 minutes to go to the one in Morgan Hill, where my car won't get dented and I won't get run over while just trying to get in the building. -sheesh!- read more

Parking is limited and it is hard to get into the parking lot when you have cars parked in the RED CURB next to the ATM so you can't get in or out without almost hiting people getting in an out of their cars that are ILLEGALY parked read more

A GREAT bank...the tellers are very well trained and very knowledgeable and most importantly, friendly...when ever there are too many clients waiting in line the officers do not hesitate to open another window, sure the parking is tight but well worth the trouble... read more

Its amazing how often the ATMs, either the walk-up or drive-thru, doesn't dispense cash. That's what an ATM is for. Which just causes a much longer line inside. Come on... read more

Seriously considering closing my accounts.... without fail, just about every time I go to an ATM at this branch, they are "unable to dispense cash." It's getting old and it's been happening more and more. Today both the drive through atm and the atm facing first street were unable to dispense cash. This has probably happened 5 times in the last few months. Luckily there is a chase atm in the CVS on first street so I can at least depend on that. I love the online banking feature with chase, but given that is becoming standard, I am seriously looking into switching. I only come to an ATM when I need cash fast and this branch has let me down enough times to considering moving on. read more

This bank has two ATMS and only 30% of the time they are in working condition. There aren't a lot ATMS in Gilroy I can go to that don't charge me to withdrawal money from. Im CONSTANTLY having problems depositing and getting cash back! read more

I love chase bank I come to the conclusion that I never leave this bank you still have wells fargo and had nothing but problems its been 6 years of having chase now and I love them especially this branch read more

Great service! Had a problem with my account, came in today, and the bankers and tellers helped to figure out a solution. That's what makes a great organization. Thank you Chase. read more

I have a college checking account and came in yesterday to open a savings account. I wasn't inside the building for more than a minute before I was asked what I needed help with today and then offered water or coffee while I wait. This review is specifically for Pedro Gonzalez, who helped me yesterday. He was informative, polite, and so friendly it felt like I was having a conversation with an old friend. I have been banking here for five years and if I weren't moving, I would bank here for many, many, more. Personable employees, three ATMS outside the building, one of which is drive-thru. read more

I have come here several times and got fantastic service from Alicia. She recognized me the second time I came in and was willing to help me with whatever I needed. read more

Excellent customer service by the Banker Stephanie, she was extremely helpful very lucky she was able to help. Friendly staff, and no wait highly recommend. read more

Annoying and inconvenient not being able to use the drive through ATM and coming inside to a line of at least 20 and 2 tellers.

I have been to this bank twice just to get some paperwork done. The banker told me that any one could help me,so I wait in line. Then the banker took the people that was after me. So I waited again, then they told me only certain people can help with the paperwork. I was waiting for more than an hour and still not done. It's ridiculous. read more

This is for Chase Bank in general. After all the password protection, etc. my account was cancelled because of hackers. I was not notified because the hackers might have had my cell phone also. IDOITS. Hacking is illegal, but they don't care. I will be getting a bank account elsewhere. read more

The ATMs at this branch are consistently unable to process certain transactions - either unable to accept cash deposits, unable to dispense cash, unable to accept check deposits! It's so frustrating! I understand it happening periodically, but this is happening weekly and several days at a time! read more